Customer Support Representative

Treehouse is looking for an enthusiastic and self-motivated Customer Support Representative with at least 3 years of customer support experience. The ideal candidate will have demonstrated experience working in a remote environment answering technical, billing, and general inquiries. The person hired for this role will also be comfortable answering emails, live chat, returning phone calls and cross-team collaboration.

As a Customer Support Representative, you’ll be part of a fast moving team that genuinely cares about its students and their success. Patience, problem-solving, strong verbal and written communication are just a few of the things you’ll need to succeed in this role.

• Review and respond to student inquiries via email and live chat
• Document feedback and relay information to various teams to further enhance the student learning experience
• Work to resolve issues by researching the cause of the problem and working out solutions in partnership with other teams and the student themselves
• Engaging with our students through various social media outlets and on our Community forum
• Account management and student billing

• Minimum 3 years of customer support experience required
• Proficient in working online and in a high productivity environment
• Experience with online support tools such as help desks, ticket systems and chat programs preferred
• Excellent communication skills, both verbal and written
• Learns quickly uses errors as a learning opportunity
• Works effectively independently and as part of a team
• Finds ways to stay motivated even when the work is repetitive
• At the same time, demonstrates comfort working in a rapidly-changing environment
• Fluent in English (additional languages are a plus)

• In addition to innovative, exciting and meaningful work, Treehouse team members enjoy:
• Health Care: Medical, dental and vision.
• Retirement: Company matches up to 6% of salary if elected. Fully vested from date of enrollment.
• Life Insurance and AD&D
• Group Long-Term Disability
• Flex Spending: Medical / Dependent Care
• Holidays: 9 paid holidays plus a 1-week shutdown in December
• PTO: 144 hours per year (accrued at 12 hours per month)
• Wellness allowance $125 per check to invest in items and activities that contribute to your overall wellness
• Education: Reimbursement of up to $1,500 per calendar year for expenses related to education

.... and more!

Our mission is to diversify the tech industry through accessible education and apprenticeship, unlocking the door to opportunity and empowering people to achieve their dreams.

We will do this by training and placing people from all backgrounds into apprenticeships. This will empower companies to invest in their neighborhoods, create balanced, diverse and inclusive teams, and support the livelihood of their local communities.

Join us, and you’ll play a part in serving and placing thousands of apprentices and raising their annual income significantly. This will create billions of dollars of generational wealth for hard-working families that have been locked out of the American dream.