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Feedback Messages2:37 with Hope Armstrong
Feedback informs the user of the system status and tells them what to expect.
Common types of feedback:
- informational messages.
- Micro-interactions: why, when and how to use them to improve the user experience - Vamsi Batchu
- Ask a UX expert: How Micro-Interactions Can Enhance the User Experience - Oliver Lindberg
- Microinteractions - by Dan Saffer
Now let's take a closer look at feedback messages.
For all the interactions users put into an interface,
it would be futile if the system never responded.
Feedback is a critical component of interaction design
as it informs the user of the system status and tells them what to expect.
The most common types of feedback that may come to mind are success,
warning, error, and informational messages.
These are messages that often show as a result of an action
such as filling out a form.
After submitting a form, typically,
a success message is shown to indicate that information was successfully sent.
Inversely, an error message appears when the information in a form is invalid or
the form failed to send.
A good error message clearly articulates what went wrong and
what steps are needed to fix it.
A warning message can be used to notify a user of the consequences
of performing a destructive act.
Now, that may sound big and scary, but that's the lingo.
A destructive act would be a button that allows you to delete
all of your progress data in your Treehouse account.
The warning message provides transparency,
letting the user know what will happen as a result of the action.
By resetting their progress, all videos, quizzes, and
code challenges will appear as incomplete.
However, their points and badges will remain unaffected.
Lastly, there are informational messages.
Think about that file upload example I mentioned earlier.
A message indicating the file is uploading is an informational message.
It's a neutral status indication to let the user know
what's going on behind the scenes of the UI.
Without it, the user would think the website froze, and
they might try to resubmit the file.
Let's look at a common type of feedback message on mobile phones.
A toast provides simple feedback in a small pop-up,
and then they automatically disappear.
The current screen remains visible and interactive.
That covers feedback.
In the next video, I'll introduce mental models.
This will help you organize interactions using patterns and
consistency to create intuitive user experiences.
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