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In this video, we’ll discuss how to create UX Content that provides help and guidance at all times, anticipating needs and solving problems before users get lost or frustrated.
New Terms:
Helpful UX Content - Detailed content that provides relevant, instructional support; keeps users engaged; and provides logical pathways for users.
Website Examples:
Basecamp
Emma
Sony PlayStation
Apple Trade-In Program
Further Reading:
How to Write an Effective Knowledge Base Article, by Gregory Ciotti
Camtasia: How to Make Tutorial Videos
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