Improving Functions and Processes5:25 with Dan Gorgone
If your users are struggling to complete important tasks on your website or app, poor IA could be the cause, but you should be able to fix the problem. So, in this video, we will talk about how to improve specific functions and processes by applying IA best practices.
- Usability test - a test used to determine the usability of a website or app design; test users try to complete a common task and results may show how the average user makes decisions and is able to interpret the information and interface they encounter.
- Speedtest: https://www.speedtest.net/
- Mailchimp Knowledge Base: https://kb.mailchimp.com/
- Physician’s Medical Group of Santa Cruz: https://www.pmgscc.com/
Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems, by Steve Krug
UX for the Masses, A step by step guide to scenario mapping
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