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Mindsets vs. Methods2:04 with Devin O'Bryan
It’s easy to get caught up in the notion that design thinking is about method. But really, it’s all about your mindset.
We will be going over design thinking methods throughout this course. 0:00 However, methods are only a small part of design thinking. 0:03 The methods you'll see, like empathy maps or user journeys, 0:08 will serve as tools to give us better insight into our user's needs. 0:12 So they're extremely important to the process but, 0:18 just like with any tool, the intent behind their use is important. 0:21 While it may sound redundant, you'll hear me remind you through the course 0:26 that everything that we are doing is in service of our user. 0:30 And the most important thing I can remind you of is, you are not you user. 0:34 You may share traits with your user, but 0:41 it's up to you as a design thinker to try hardest to separate your own biases and 0:43 assumptions from the process and learn what your user truly needs. 0:48 That takes us to the importance of assumptions as a mind set in the process. 0:53 Assumptions in and of themselves are not bad. 0:58 It's only when we do not acknowledge that we are assuming, or 1:01 test those assumptions, that we see problems occur in design thinking. 1:05 Your goal throughout this course should be to recognize your biases 1:10 as often as you can. 1:14 Remind yourself to use empathy to keep your ego in check. 1:16 Because sometimes in the creative process, we become attached to certain 1:19 solutions that we are excited about but that don't truly address our user's needs. 1:25 Stay humble here and put that idea to the side. 1:32 It's not the only idea you'll ever have and, likely, 1:35 you'll come up with a far more impactful one if you stay open to serving your user. 1:38 And stay compassionate with yourself in your process. 1:44 You won't always get the answer right away. 1:47 Design thinking takes a significant amount of critical thinking. 1:50 However, once you see the appreciation in a user's eyes 1:53 after their experience has been improved, you'll know you've made the right choices. 1:57 See you in the next video. 2:03
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