Preparing to Give Feedback1:53 with Michelle Zohlman
There are a couple of things you can do to prepare to give feedback - to be sure that when you use this process it is received well.
There are a couple of things you can do to prepare to give feedback 0:01 to be sure that when you use this process, it is received well. 0:04 Know their style, how they need to receive information. 0:09 Confirm that it is a good time. 0:14 First, as much as possible, get familiar with their preferred style of 0:17 communicating, either in general, or at this moment. 0:21 Does this person prefer a blunt, no nonsense approach? 0:26 If you know that Jenna tends to prefer very direct communication, 0:30 you can get right to the point. 0:34 Do they need a gentle, empathetic approach? 0:37 If Robert has been dealing with some hard family issues, like a sick parent, 0:40 consider taking an approach that allows him to settle in. 0:45 Do they need additional clarity and context? 0:49 If Joe likes to have data and context, provide clear, specific examples. 0:53 Before having the feedback conversation, 1:00 it's critical that you confirm that this is a good time for them to receive it. 1:02 For communication to happen, they have to be listening. 1:07 The point in asking is to make sure they are ready to pay attention 1:11 to receive feedback from you. 1:15 There are many legitimate reasons why they might be distracted. 1:18 If they are, that distraction will get between them and 1:22 the message you're trying to deliver. 1:25 And ultimately, the feedback won't affect future behavior, which is the goal. 1:27 So it doesn't make sense to talk if they aren't ready to listen. 1:32 To establish that this is a good time to talk, 1:37 you might ask, can I share something with you? 1:39 Can I make an observation? 1:44 Can I give you some feedback? 1:46 Can we talk about what just happened? 1:49
You need to sign up for Treehouse in order to download course files.Sign up