The following is a list of recommended interview questions. 0:01 Remember, your goal is to gather stories about their recent past. 0:04 You're looking for insights into user needs and pain points. 0:08 Sequence. 0:13 Walk me through your day. 0:15 Let's take yesterday, for example. 0:17 Be ready for interviewees to say something such as, but today was not a typical day. 0:19 Don't worry about that. 0:24 No day is a typical day. 0:25 Ask them to walk you through yesterday, anyway. 0:27 Examples, tell me about the notes you took on a piece of paper yesterday. 0:30 Examples help your interviewee avoid generalizing or averaging. 0:35 If he or she says something such as there's a smart way and 0:40 a stupid way to take notes. 0:43 An example for both will clarify things. 0:45 Exhaustive list. 0:49 What are all the situations where you pull out a piece of paper and 0:50 write something down? 0:54 Are there any others? 0:56 Try to exhaust a comprehensive list from your interviewees. 0:58 Quantitative/inventory. 1:03 How many times did you take notes yesterday? 1:05 Quantities do not matter for any statistical calculations in interviews. 1:07 They do matter to give you an idea of what your interviewee means. 1:12 For example, if the interviewee says, I take a lot of notes, you might ask, 1:16 how many times did you take notes yesterday? 1:21 To understand what the interviewee means when he or she says a lot. 1:24 Ten times a day might be a lot for one person or very few to another. 1:29 Suggestive opinion. 1:34 Some people have very negative feelings about taking notes while driving a car. 1:36 What are your feelings about it? 1:42 This is an excellent example of a question that asks about the interviewer's opinion. 1:44 Keep in mind opinions are less of interest to you. 1:49 You ask questions that help you generate stories about recent behavior. 1:53 This question might generate such a story. 1:58 Activities. 2:01 What do you typically do when you get ready for a trip? 2:02 Exceptions. 2:07 Can you tell me about a time when you had a problem taking notes with an app? 2:08 Exceptions can teach you a lot about frustrations and 2:13 challenges interviewees experience. 2:16 Reenactment. 2:19 Could you please show me how you do that? 2:20 If an interviewee says something such as, 2:23 I always do it with this app on my phone, ask them to show you. 2:25 Don't settle for 2:30 the story if they can easily demonstrate what they're talking about. 2:31 In many cases, you will learn that the story doesn't really match the behavior. 2:36 Failures. 2:41 What would be the worst case scenario? 2:42 Can you tell me about a time when this didn't work? 2:45 This is an excellent way to attract stories about pain points, 2:48 frustrations, and challenges. 2:52 Fill in the blank. 2:54 So in that situation, you, and then you take a long pause. 2:56 The power of silence is unimaginable. 3:01 As humans, we feel silence must be filled in. 3:04 It's a vacuum. 3:07 So just shut up, trust your question, and wait for them to answer. 3:08 This is true for every question. 3:13 After you ask it, you will feel a need to explain what you meant, 3:15 especially if the interviewee is quiet for a few seconds. 3:19 Hold yourself and just shut up. 3:23