The Challenges of Handling Feedback3:16 with Hope Armstrong
Listening to feedback can be challenging. Not all feedback is constructive or helpful. And it's important to recognize the emotions you may feel while receiving feedback.
Challenges of receiving feedback
- Emotional response
- Feedback quality
- Feedback direction
Emotional responses to feedback
When feedback threatens our worth (sense of self-respect and confidence)...
- Shame emotions: negative self talk, self-doubt, sadness, worthlessness, embarrassment, hurt
When feedback threatens our safety (perceived physical, social, or material security)...
- Secondary emotions: judgement, blame, anger, violence, betrayal, withdrawal, or denial
- Primary emotions: fear (anxiety, worry) and sadness (loss, disappointment, discouragement)
When feedback causes disconnection (an emotional disconnection from the situation)...
- Reactions: feeling numb, stunned, dumbfounded, flabbergasted, or shocked
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