People don’t aimlessly tinker with products: they use them for a reason to achieve a goal. There are specific steps they should take in a certain order to reach their goal, so it’s important to determine the steps they need to take in the journey and make sure that they are ordered logically.
- User flow—A document that outlines the progression of ideal user behavior through key moments in their interaction with a product
This article explains user flows clearly, and it also shows other common types of flows you may see. It does a good job comparing and contrasting differences between user flows and the other flows represented
UX Glossary: Task Flows, User Flows, Flowcharts, and some New-ish Stuff, by Naema Baskanderi
Linked earlier course notes, this Optimization Glossary from Optimizely does an excellent job covering what user flows are.
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