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To create great users experiences, you need to know your users' frustrations and "pain points." User interviews are a great way to gather that information and create the best possible product.
[MUSIC]
0:00
Hi, there.
My name is Hope Armstrong.
0:09
I'm a teacher and
product designer here at Treehouse.
0:11
The first part of the UX
design process is research.
0:15
In order to create great experiences for
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users, we need to know their
frustrations or pain points.
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User interviews are a great
way to gather the information
0:25
you need to create the best
possible products.
0:28
Interviewing users can be useful
to validate a new product idea or
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even test out updates to
a current product before
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jumping into the lengthy
process of development.
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One mistake a lot of researchers make
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is to keep to the surface of an issue
by asking what the users like and
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dislike instead of getting
to the heart of the problem.
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The goal of interviewing users is to find
out what is and is not working for them.
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