1 00:00:01,310 --> 00:00:04,970 There are a couple of things you can do to prepare to give feedback 2 00:00:04,970 --> 00:00:08,400 to be sure that when you use this process, it is received well. 3 00:00:09,750 --> 00:00:12,780 Know their style, how they need to receive information. 4 00:00:14,480 --> 00:00:16,380 Confirm that it is a good time. 5 00:00:17,530 --> 00:00:21,350 First, as much as possible, get familiar with their preferred style of 6 00:00:21,350 --> 00:00:25,400 communicating, either in general, or at this moment. 7 00:00:26,460 --> 00:00:29,660 Does this person prefer a blunt, no nonsense approach? 8 00:00:30,690 --> 00:00:34,810 If you know that Jenna tends to prefer very direct communication, 9 00:00:34,810 --> 00:00:37,100 you can get right to the point. 10 00:00:37,100 --> 00:00:40,510 Do they need a gentle, empathetic approach? 11 00:00:40,510 --> 00:00:45,540 If Robert has been dealing with some hard family issues, like a sick parent, 12 00:00:45,540 --> 00:00:48,310 consider taking an approach that allows him to settle in. 13 00:00:49,620 --> 00:00:51,940 Do they need additional clarity and context? 14 00:00:53,110 --> 00:00:58,550 If Joe likes to have data and context, provide clear, specific examples. 15 00:01:00,390 --> 00:01:02,950 Before having the feedback conversation, 16 00:01:02,950 --> 00:01:07,620 it's critical that you confirm that this is a good time for them to receive it. 17 00:01:07,620 --> 00:01:11,108 For communication to happen, they have to be listening. 18 00:01:11,108 --> 00:01:15,840 The point in asking is to make sure they are ready to pay attention 19 00:01:15,840 --> 00:01:17,360 to receive feedback from you. 20 00:01:18,550 --> 00:01:22,330 There are many legitimate reasons why they might be distracted. 21 00:01:22,330 --> 00:01:25,550 If they are, that distraction will get between them and 22 00:01:25,550 --> 00:01:27,740 the message you're trying to deliver. 23 00:01:27,740 --> 00:01:32,850 And ultimately, the feedback won't affect future behavior, which is the goal. 24 00:01:32,850 --> 00:01:36,190 So it doesn't make sense to talk if they aren't ready to listen. 25 00:01:37,540 --> 00:01:39,950 To establish that this is a good time to talk, 26 00:01:39,950 --> 00:01:42,700 you might ask, can I share something with you? 27 00:01:44,090 --> 00:01:45,540 Can I make an observation? 28 00:01:46,800 --> 00:01:48,180 Can I give you some feedback? 29 00:01:49,690 --> 00:01:51,370 Can we talk about what just happened?