1
00:00:01,080 --> 00:00:02,207
A note about bias.

2
00:00:02,207 --> 00:00:07,862
Before closing, I'd like to share a brief
reminder about common feedback biases.

3
00:00:07,862 --> 00:00:14,034
Bias is generally unconscious,
meaning you have it but don't realize it.

4
00:00:14,034 --> 00:00:20,252
As you give feedback, be careful not to
fall into some common feedback bias traps.

5
00:00:20,252 --> 00:00:25,090
For example, did you know that managers
tend to give more negative and

6
00:00:25,090 --> 00:00:30,011
fake feedback to women and
folks of underrepresented identities, and

7
00:00:30,011 --> 00:00:32,471
you're more likely to give more and

8
00:00:32,471 --> 00:00:36,665
more clear feedback to someone
who reminds you of yourself?

9
00:00:36,665 --> 00:00:37,799
Unconscious bias and

10
00:00:37,799 --> 00:00:41,964
the feedback process can limit other
people's ability to learn and improve.

11
00:00:41,964 --> 00:00:46,761
Not to mention, coworkers may see
this behavior as playing favorites.

12
00:00:46,761 --> 00:00:51,592
The more consistently you follow the three
step effective feedback process,

13
00:00:51,592 --> 00:00:54,680
the less bias you're likely
to allow to creep in.

14
00:00:54,680 --> 00:01:00,829
[SOUND] In conclusion, continuous
feedback is comfortable feedback.

15
00:01:00,829 --> 00:01:05,791
We encourage giving feedback all the time,
in one on one meetings,

16
00:01:05,791 --> 00:01:09,371
randomly, and
anytime you see an opportunity.

17
00:01:09,371 --> 00:01:14,058
If we are constantly providing
reinforcing and redirecting feedback,

18
00:01:14,058 --> 00:01:18,526
we show folks that it's not a big deal,
just part of doing business.

19
00:01:18,526 --> 00:01:20,260
And we set an example so

20
00:01:20,260 --> 00:01:25,110
they will learn to use the model
with their peers and partners.