1 00:00:04,661 --> 00:00:06,957 So let's get it kicked off with our first speaker. 2 00:00:06,957 --> 00:00:09,962 She is a dear colleague of mine. 3 00:00:09,962 --> 00:00:13,850 She works here at Treehouse as a training program manager. 4 00:00:13,850 --> 00:00:18,267 In less fancy terms, she's responsible for all things equity, 5 00:00:18,267 --> 00:00:23,341 diversity, and inclusion, as well as 21st century development work. 6 00:00:23,341 --> 00:00:27,713 She is an inclusive warrior and inclusion warrior, 7 00:00:27,713 --> 00:00:32,692 I like the color, and just an overall outstanding person. 8 00:00:32,692 --> 00:00:35,417 Please welcome, Michelle Zohlman. 9 00:00:35,417 --> 00:00:39,473 >> Hello, hopefully, y'all can see and hear me. 10 00:00:39,473 --> 00:00:40,913 I wanna make sure we're doing that. 11 00:00:40,913 --> 00:00:44,451 All right, how are y'all doing? 12 00:00:44,451 --> 00:00:46,919 Welcome to day four of the Treehouse Festival. 13 00:00:46,919 --> 00:00:53,455 I am so excited to be here today to talk to you about 21st century skills. 14 00:00:53,455 --> 00:00:57,999 We have such a small amount of time, so I'm gonna try to squeeze as much 15 00:00:57,999 --> 00:01:02,871 information as possible out of these 25 minutes we have together today. 16 00:01:02,871 --> 00:01:07,507 So to start off, as Toni said, I'm Michelle. 17 00:01:07,507 --> 00:01:10,124 I'm the training program manager here at Treehouse. 18 00:01:10,124 --> 00:01:12,949 I'm responsible for equity, diversity, 19 00:01:12,949 --> 00:01:16,929 and inclusion, as well as 21st century skills education. 20 00:01:16,929 --> 00:01:22,193 And basically, what that just means is that I get to focus on these areas for 21 00:01:22,193 --> 00:01:24,131 employees at the company. 22 00:01:24,131 --> 00:01:27,043 But also, creating content for users like you. 23 00:01:27,043 --> 00:01:30,835 I, personally, don't like to call myself an expert but 24 00:01:30,835 --> 00:01:34,878 rather someone that likes to learn on these topics nonstop. 25 00:01:34,878 --> 00:01:40,173 I think it's a privilege to talk to you about it, and get to do it for a living. 26 00:01:40,173 --> 00:01:44,005 So with that, my pronouns are she/her. 27 00:01:44,005 --> 00:01:46,803 That just means that's how I like to be referred to. 28 00:01:46,803 --> 00:01:50,094 If you're new to pronouns, no worries at all, 29 00:01:50,094 --> 00:01:52,905 we all are at different starting lines. 30 00:01:52,905 --> 00:01:55,651 I'm gonna do my shameless plug for a moment, and 31 00:01:55,651 --> 00:01:59,337 in a few weeks I'll have a video, Intro to Gender and Sexuality, 32 00:01:59,337 --> 00:02:03,628 coming out that's gonna focus also on pronouns so you can learn about them. 33 00:02:03,628 --> 00:02:05,248 So be sure to check that out. 34 00:02:05,248 --> 00:02:10,449 Also, anyone that knows me knows that I am a cat lady. 35 00:02:10,449 --> 00:02:13,085 So here's me living my best life when my babies aren't going ace. 36 00:02:13,085 --> 00:02:16,763 Who knows? 37 00:02:16,763 --> 00:02:20,123 They may make a celebrity appearance today, if we're lucky. 38 00:02:20,123 --> 00:02:21,967 They love the spotlight. 39 00:02:21,967 --> 00:02:24,127 Right now, they're swarming me on the back end of this camera. 40 00:02:24,127 --> 00:02:25,853 So maybe they're a little shy right now. 41 00:02:25,853 --> 00:02:29,644 With that though, I identify as a white woman. 42 00:02:29,644 --> 00:02:32,467 And that's important for me doing the launch here, 43 00:02:32,467 --> 00:02:35,163 because I understand that I have blind spots, and 44 00:02:35,163 --> 00:02:38,714 privileges that I may overlook when I'm talking about content. 45 00:02:38,714 --> 00:02:41,533 With that being said, I'm a lifelong learner. 46 00:02:41,533 --> 00:02:45,184 So please, make use of that chat that you have on your screen or 47 00:02:45,184 --> 00:02:49,049 the Slack channel to contribute your perspective, your ideas, 48 00:02:49,049 --> 00:02:52,932 your experiences, so we can all keep learning from one another. 49 00:02:52,932 --> 00:02:57,707 I'm excited to be chatting with y'all really to be combining this essential 50 00:02:57,707 --> 00:03:02,713 education with tech because 21st century skills tend to be missing from that. 51 00:03:02,713 --> 00:03:05,621 And so let's get started to talk about that. 52 00:03:08,289 --> 00:03:10,198 So what are 21st century skills? 53 00:03:10,198 --> 00:03:15,749 Let's make sure that we're all on the same page before we jump into some of them. 54 00:03:15,749 --> 00:03:21,569 21st century skills are also called soft skills or 21st century career skills. 55 00:03:21,569 --> 00:03:24,371 They're all the same, they all mean the same thing. 56 00:03:24,371 --> 00:03:27,386 Same but just different words. 57 00:03:27,386 --> 00:03:31,963 [LAUGH] And these skills are groupings of skills that have been defined as 58 00:03:31,963 --> 00:03:36,235 important skill sets that employers may look for in positions, or 59 00:03:36,235 --> 00:03:40,071 skills that they want you to develop over time in your role. 60 00:03:40,071 --> 00:03:42,956 They're skills that will help you in your career and 61 00:03:42,956 --> 00:03:47,757 even in your personal life with things, with compromised communication, and so on. 62 00:03:47,757 --> 00:03:52,178 Keep in mind, though, it doesn't mean you need to know all these skills. 63 00:03:52,178 --> 00:03:54,675 There are so many, and they can be overwhelming. 64 00:03:54,675 --> 00:03:58,411 And you don't necessarily have to be an expert in every single one. 65 00:03:58,411 --> 00:04:02,608 Some of these skills may be more essential at different parts in your career. 66 00:04:02,608 --> 00:04:07,470 Similar to some of you here, I am a newbie to tech. 67 00:04:07,470 --> 00:04:11,903 So some of the skills that I've used in previous positions have transferred 68 00:04:11,903 --> 00:04:16,699 to my current role here at Treehouse, such as public speaking as I'm doing that. 69 00:04:16,699 --> 00:04:20,942 But I'm working more on the tech side of things since part of my job is 70 00:04:20,942 --> 00:04:24,376 in the studio and doing some of these Treehouse lives. 71 00:04:24,376 --> 00:04:28,864 So I'm learning some of those literacy skills of this tech dynamic, and 72 00:04:28,864 --> 00:04:31,527 bringing in that public speaking in tech. 73 00:04:31,527 --> 00:04:35,680 So we kinda go through different motions, you may not stick with one skill forever. 74 00:04:39,562 --> 00:04:43,958 With that, 21st century skills are typically broken into three categories, 75 00:04:43,958 --> 00:04:48,041 which are your learning skills, your literacy skills, and life skills. 76 00:04:48,041 --> 00:04:52,637 Your learning skills include subtopics on critical thinking, 77 00:04:52,637 --> 00:04:56,221 creativity, collaboration, communication. 78 00:04:56,221 --> 00:05:00,905 And then, you have your literacy skills, which include information, 79 00:05:00,905 --> 00:05:03,837 media literacy, and technology literacy. 80 00:05:03,837 --> 00:05:08,821 Having literacy skills include knowing how to use the most up-to-date tools, 81 00:05:08,821 --> 00:05:12,422 and knowing which tools to use to make the best decisions. 82 00:05:12,422 --> 00:05:16,296 This can be you going through Treehouse and learning how to code, 83 00:05:16,296 --> 00:05:18,841 learning how to fix bonds, or build apps. 84 00:05:18,841 --> 00:05:21,151 And then, we have life skills. 85 00:05:21,151 --> 00:05:25,778 And that encompasses your leadership, flexibility, taking initiative, and 86 00:05:25,778 --> 00:05:27,829 social skills in those subgroups. 87 00:05:27,829 --> 00:05:32,903 As you can see, there are many skills that fall under just these three subcategories, 88 00:05:32,903 --> 00:05:34,929 and then they can branch out of it. 89 00:05:34,929 --> 00:05:39,051 And we could talk about these for hours, which we don't have today. 90 00:05:39,051 --> 00:05:43,558 But I encourage you, if you're interested in learning more beyond what we speak 91 00:05:43,558 --> 00:05:47,536 about, let's just do some googling, and read the numerous blogs that 92 00:05:47,536 --> 00:05:51,738 break them down further, and hear those different perspectives on them. 93 00:05:51,738 --> 00:05:55,516 Now, companies not only want you to have the skills to do your job, but 94 00:05:55,516 --> 00:06:00,090 they also want you to have 21st century skills developed, and awareness of them. 95 00:06:00,090 --> 00:06:04,451 It's a way for you to be competitive and successful in your roles. 96 00:06:04,451 --> 00:06:09,217 And today, I'm gonna talk briefly about some of those learning and life skills. 97 00:06:13,095 --> 00:06:17,061 Networking is one of those life skills that can help you when you're looking for 98 00:06:17,061 --> 00:06:18,908 a job, and while you're in the job. 99 00:06:18,908 --> 00:06:24,211 Networking allows you to make connections with new folks, to maintain connections, 100 00:06:24,211 --> 00:06:28,931 and gives you the chance to potentially seek out someone who could be a coach or 101 00:06:28,931 --> 00:06:33,893 mentor for you as you're navigating a new field or reinventing yourself again. 102 00:06:33,893 --> 00:06:39,007 With that, networking has changed in the industry with technology advancements. 103 00:06:39,007 --> 00:06:40,421 21st century, right? 104 00:06:40,421 --> 00:06:45,284 But also now with COVID, it's going to continue to look different for a while. 105 00:06:45,284 --> 00:06:49,290 But quite honestly, I think it's not ever gonna be the same networking. 106 00:06:49,290 --> 00:06:53,371 It's gonna start to change a bit, permanently. 107 00:06:53,371 --> 00:06:56,262 Here's the thing about networking, though. 108 00:06:56,262 --> 00:06:59,688 We usually think of it as an extrovert's gain. 109 00:06:59,688 --> 00:07:01,070 It is not. 110 00:07:01,070 --> 00:07:05,459 As someone that considers themselves an introvert, and trust me, 111 00:07:05,459 --> 00:07:08,851 I'm pretty damn awkward, say, with networking. 112 00:07:08,851 --> 00:07:13,638 I can tell you that you can network successfully and be an introvert. 113 00:07:13,638 --> 00:07:17,737 It all just takes practice, whether we're introverted or extroverted. 114 00:07:17,737 --> 00:07:20,279 Let's talk about some ways how. 115 00:07:20,279 --> 00:07:22,404 Making use of that LinkedIn. 116 00:07:22,404 --> 00:07:24,841 You don't need to be face to face at all, 117 00:07:24,841 --> 00:07:29,815 which is nice when we're still a bit anxious about that in-person interaction. 118 00:07:29,815 --> 00:07:33,192 I've reached out to people I've never met in person. 119 00:07:33,192 --> 00:07:37,514 Just this week, I've connected with some of you, and our speakers, 120 00:07:37,514 --> 00:07:39,504 that I've never actually met. 121 00:07:39,504 --> 00:07:42,075 And that's just such a simple and easy way. 122 00:07:42,075 --> 00:07:44,339 But we can take it a step further. 123 00:07:44,339 --> 00:07:49,372 The thing is, that a lot of people just hit that request button to connect. 124 00:07:49,372 --> 00:07:50,667 I'm guilty of it. 125 00:07:50,667 --> 00:07:54,809 I've done it before when I've been nervous, or not know what else to do. 126 00:07:54,809 --> 00:07:59,641 But we wanna make use of that space where you can add a note, to write something. 127 00:07:59,641 --> 00:08:04,246 Almost every time I've written something to someone and added a little note, 128 00:08:04,246 --> 00:08:05,850 they've responded to me. 129 00:08:05,850 --> 00:08:10,535 I'll write something to someone who I know is impressive or admire in the field, and 130 00:08:10,535 --> 00:08:13,835 share how I appreciate what they post maybe on LinkedIn, or 131 00:08:13,835 --> 00:08:17,735 something that I've seen them speak about, or maybe write a blog on. 132 00:08:17,735 --> 00:08:19,795 I aim to add a personal element, 133 00:08:19,795 --> 00:08:24,007 and stick out maybe in a sea of requests that this person may have. 134 00:08:26,639 --> 00:08:30,385 I've connected with folks who I've seen speak at webinars or 135 00:08:30,385 --> 00:08:33,349 conferences that we're at now, and past ones. 136 00:08:33,349 --> 00:08:35,660 And will write to them, thanking them for 137 00:08:35,660 --> 00:08:39,230 what they did at the conference in sharing their knowledge, and 138 00:08:39,230 --> 00:08:42,688 maybe something specific I took away that resonated with me. 139 00:08:42,688 --> 00:08:47,604 By adding that note, it opens the door for you to start a convo with someone, or 140 00:08:47,604 --> 00:08:50,751 just simply connect and leave a good impression. 141 00:08:50,751 --> 00:08:55,008 All the while, not having the pressure of being in the moment to respond. 142 00:08:55,008 --> 00:08:58,239 Because that's when it can get a little nerve wracking, let's be honest. 143 00:08:58,239 --> 00:09:02,377 Additionally, it makes it personal, while being low-risk networking. 144 00:09:02,377 --> 00:09:07,032 So that's a simple way to kind of get started and get your feet in the water. 145 00:09:07,032 --> 00:09:11,291 But also, while we're in quarantine and can't really go out and maybe go to these 146 00:09:11,291 --> 00:09:15,326 different gatherings and meetups, it's a simple way to start connecting. 147 00:09:17,967 --> 00:09:20,839 So let's talk some conferences or in some online gatherings. 148 00:09:20,839 --> 00:09:22,743 With COVID, conferences and 149 00:09:22,743 --> 00:09:27,247 these online gatherings have been pushed online and tends to be free. 150 00:09:27,247 --> 00:09:30,088 You gotta take advantage of that. 151 00:09:30,088 --> 00:09:33,696 There's been conferences that I would have never been able to go to, 152 00:09:33,696 --> 00:09:37,501 or maybe couldn't afford and be able to go to all five of them in one year. 153 00:09:37,501 --> 00:09:39,332 And you wanna take advantage of that. 154 00:09:39,332 --> 00:09:43,837 Even if you're unsure about the content or maybe you think you're not ready for that 155 00:09:43,837 --> 00:09:48,106 level of content yet, it's still a chance for you to hear and meet some people. 156 00:09:48,106 --> 00:09:51,958 I've been to a few so far that have offered networking as part of 157 00:09:51,958 --> 00:09:54,881 the schedule, like we're kind of doing here. 158 00:09:54,881 --> 00:09:58,280 This is a bit more in-person, which I'll admit isn't nerve wracking. 159 00:09:58,280 --> 00:10:02,169 I myself the first time I went into my first online conference, and 160 00:10:02,169 --> 00:10:05,380 had that going on was like, crap, [LAUGH] like that. 161 00:10:05,380 --> 00:10:09,597 I'm not ready to my camera ready, I'm not ready for it, my goodness. 162 00:10:09,597 --> 00:10:14,492 But to prepare yourself this is where you can craft your elevator pitch or 163 00:10:14,492 --> 00:10:16,109 more an introduction. 164 00:10:16,109 --> 00:10:18,202 And come up with a few comments or 165 00:10:18,202 --> 00:10:23,023 questions to ask them based on the amount of time that you have to connect. 166 00:10:23,023 --> 00:10:29,183 I typically do a version of this of what I did when I introduced myself earlier. 167 00:10:29,183 --> 00:10:30,851 With some trial and errors, 168 00:10:30,851 --> 00:10:34,684 I've learned to lean into my awkwardness that I naturally have. 169 00:10:34,684 --> 00:10:39,714 In addition in Sylvania, and so what I like to call my authentic weakness. 170 00:10:39,714 --> 00:10:43,879 I want to show myself to people not just what I do, but 171 00:10:43,879 --> 00:10:47,873 who I am beyond my job title, beyond where I work. 172 00:10:47,873 --> 00:10:51,321 That's what I found has worked for me. 173 00:10:51,321 --> 00:10:55,279 For example, I'll say, I am Michelle, my pronouns are she her. 174 00:10:55,279 --> 00:10:59,335 I'm responsible for CDI at my company. 175 00:10:59,335 --> 00:11:00,950 I'm located in Portland, but 176 00:11:00,950 --> 00:11:05,499 I've moved around a bit from the northeast to the Rocky Mountains, and now I'm here. 177 00:11:05,499 --> 00:11:07,352 What about you? 178 00:11:07,352 --> 00:11:10,742 I use that as a conversation starter because typically, 179 00:11:10,742 --> 00:11:12,868 it'll go into a chat about travel. 180 00:11:12,868 --> 00:11:18,791 And it's something in a topic that I know that I'm comfortable talking about. 181 00:11:18,791 --> 00:11:23,097 So it makes me less nervous and more at ease. 182 00:11:23,097 --> 00:11:28,773 It is not scientific one bit, but the equation that has worked for me is intro. 183 00:11:28,773 --> 00:11:33,410 So my introduction was, what I do plus something about me, and 184 00:11:33,410 --> 00:11:35,435 then I pass it over to them. 185 00:11:35,435 --> 00:11:37,217 It will take some practice, but 186 00:11:37,217 --> 00:11:41,326 start playing around with what feels comfortable and authentic for you. 187 00:11:41,326 --> 00:11:44,721 Don't let those hiccups in networking keep you from practicing. 188 00:11:44,721 --> 00:11:49,445 I've found what I'm not trying to fit into this box of what society, and 189 00:11:49,445 --> 00:11:52,557 this idea of what networking is supposed to be. 190 00:11:52,557 --> 00:11:57,616 When I ignore that, and really just try to do me and show up who I am. 191 00:11:57,616 --> 00:12:01,269 I've actually made more authentic connections with the right people that 192 00:12:01,269 --> 00:12:04,344 have lasted than just that standard, like, hi, how are you? 193 00:12:04,344 --> 00:12:07,684 Here's my business card sort of thing. 194 00:12:07,684 --> 00:12:11,571 I encourage you to practice this in the networking sessions later on with one 195 00:12:11,571 --> 00:12:15,035 another when you have those three minutes to practice a little bit of 196 00:12:15,035 --> 00:12:16,086 an elevator pitch. 197 00:12:19,114 --> 00:12:23,229 All right, moving on to communication. 198 00:12:23,229 --> 00:12:25,139 When networking or in your role, 199 00:12:25,139 --> 00:12:29,584 communication is essential to relationship building and being effective. 200 00:12:29,584 --> 00:12:35,100 It's one of those learning skills that we wanna practice out a bit. 201 00:12:35,100 --> 00:12:39,423 The first thing we need to understand is that communication isn't the same across 202 00:12:39,423 --> 00:12:40,309 all platforms. 203 00:12:40,309 --> 00:12:44,220 Which seems obvious, but when we put it into action, and 204 00:12:44,220 --> 00:12:48,145 we're in the motions of life, we tend to overlook that. 205 00:12:48,145 --> 00:12:52,806 We show differently in those spaces of the various types of communication. 206 00:12:52,806 --> 00:12:54,140 We may even speak or 207 00:12:54,140 --> 00:12:59,071 write differently in those areas whether we're aware of that or not. 208 00:12:59,071 --> 00:13:03,735 I know the way I email is usually a bit more formal than when I'm 209 00:13:03,735 --> 00:13:05,907 messaging my team on slack. 210 00:13:05,907 --> 00:13:09,565 With email, you should always be aware of your relationship with the person 211 00:13:09,565 --> 00:13:10,779 you're emailing with. 212 00:13:10,779 --> 00:13:15,198 If it's someone you're doing business with, or barely know, you may want 213 00:13:15,198 --> 00:13:19,081 to try to be a bit more formal in a way that feels comfortable to you. 214 00:13:19,081 --> 00:13:23,228 With that, I'm not saying you can't bring your personality, but 215 00:13:23,228 --> 00:13:26,155 maybe they don't know your humor for example. 216 00:13:26,155 --> 00:13:29,841 You might check your fully on being sarcastic or making a joke. 217 00:13:29,841 --> 00:13:33,486 If they don't know you, and you put that in writing, 218 00:13:33,486 --> 00:13:38,033 they may not hear your tone, or your voice as they're reading it. 219 00:13:38,033 --> 00:13:41,077 Whereas, if I'm emailing someone I've worked with a lot, 220 00:13:41,077 --> 00:13:43,116 and we've maybe been chatting all day. 221 00:13:43,116 --> 00:13:46,658 I'll joke to them, hi, so and so, it's me again. 222 00:13:46,658 --> 00:13:50,213 But because we know each other that lands well, and they're 223 00:13:50,213 --> 00:13:54,616 maybe not thinking I'm being annoying or saying, why is she saying that. 224 00:13:54,616 --> 00:13:59,482 Now for video calls, this is where you can be more conversational. 225 00:13:59,482 --> 00:14:02,889 You're not waiting for someone to reply back. 226 00:14:02,889 --> 00:14:06,374 If you're comfortable have your screen on, so people can see you. 227 00:14:06,374 --> 00:14:10,081 It helps getting that face to face interaction of it. 228 00:14:10,081 --> 00:14:13,738 Being on camera also allows folks to see your reactions. 229 00:14:13,738 --> 00:14:18,544 So, if I'm smiling, and saying something funny, you'll pick up on those 230 00:14:18,544 --> 00:14:22,072 cues that I'm joking around where it may not come off and 231 00:14:22,072 --> 00:14:24,872 that my writing if you don't know my humor. 232 00:14:24,872 --> 00:14:29,474 Videos also have so many unique features for you to get to know others 233 00:14:29,474 --> 00:14:33,777 online with breakout rooms, polls, backgrounds, and etc. 234 00:14:33,777 --> 00:14:38,599 So you can also use those to help keep the conversation going when maybe 235 00:14:38,599 --> 00:14:43,441 feels a little bit stiff or uncomfortable, it can be a helpful guide. 236 00:14:43,441 --> 00:14:47,727 With that in mind, take the time you need to not be on camera. 237 00:14:47,727 --> 00:14:51,065 I will go off camera if I got to take care of something, or 238 00:14:51,065 --> 00:14:53,282 just need a moment to gather myself. 239 00:14:53,282 --> 00:14:57,324 Well, I just really can't focus and stare at a screen, 240 00:14:57,324 --> 00:15:02,748 because we all get screens to take right and being online all day right now. 241 00:15:02,748 --> 00:15:05,736 These past few months, I previously reported to Ryan, 242 00:15:05,736 --> 00:15:09,234 our CEO that you may have seen at the Treehouse Festival already, 243 00:15:09,234 --> 00:15:12,682 when we started working together and had our one on ones on Zoom. 244 00:15:12,682 --> 00:15:17,722 I make sure we knew each other before making jokes as I tend to be sarcastic, 245 00:15:17,722 --> 00:15:20,610 and I have some self-deprecating humor. 246 00:15:20,610 --> 00:15:23,960 And I wanted to be mindful of how my interaction is with Lam, 247 00:15:23,960 --> 00:15:27,913 as we got to know each other because if I made myself deprecating joke, 248 00:15:27,913 --> 00:15:31,075 he may have been like, whoa, where did that come from? 249 00:15:31,075 --> 00:15:33,749 But now as we built that relationship, 250 00:15:33,749 --> 00:15:38,861 I'll send him those things all the time, but you wanna be mindful of that. 251 00:15:38,861 --> 00:15:41,643 Now, let's talk about those DMs. 252 00:15:41,643 --> 00:15:46,197 Usually your job will have some way of communicating instantly, 253 00:15:46,197 --> 00:15:50,685 whether it's Google, Chat, Slack, or some other platform. 254 00:15:50,685 --> 00:15:55,404 Of course, each company has their own values and policies around conduct for 255 00:15:55,404 --> 00:15:59,046 those, but typically this is where you can play a bit more. 256 00:15:59,046 --> 00:16:04,083 And depending on what I'm sending, I'll add an emojis and gifts 257 00:16:04,083 --> 00:16:09,865 to accompany that my message to maybe bring some life to that message a bit. 258 00:16:09,865 --> 00:16:14,348 Overall, you want to spend time to reflect on your communication style. 259 00:16:14,348 --> 00:16:18,395 This will help you understand how to tweak it with a group of people, 260 00:16:18,395 --> 00:16:21,597 and how you might need to edit when sending a message. 261 00:16:21,597 --> 00:16:26,479 This isn't to censor you, but to find the best way to get your point across and 262 00:16:26,479 --> 00:16:28,074 interact effectively. 263 00:16:28,074 --> 00:16:32,825 Also, you'll hear me constantly say, do what makes you feel comfortable and 264 00:16:32,825 --> 00:16:34,483 be as authentic as you can. 265 00:16:34,483 --> 00:16:36,738 I'm a broken record on that. 266 00:16:36,738 --> 00:16:40,685 There's a difference between changing your communication styles, so 267 00:16:40,685 --> 00:16:44,697 you can feel comfortable and effective in the words you're saying versus 268 00:16:44,697 --> 00:16:48,143 changing communication because you have to in order to be heard 269 00:16:55,382 --> 00:16:57,198 Let's check some resumes now. 270 00:16:57,198 --> 00:17:00,550 I've seen some of you asking questions about them. 271 00:17:00,550 --> 00:17:03,898 And I know we also have a chat going on in the Slack channel. 272 00:17:03,898 --> 00:17:06,671 So, be sure to join that to get folks feedback. 273 00:17:06,671 --> 00:17:11,332 But we don't have enough time to necessarily cover all things resumes 274 00:17:11,332 --> 00:17:11,886 today. 275 00:17:11,886 --> 00:17:18,282 I want to give some quick tips so that we're able to maybe get you started a bit. 276 00:17:18,282 --> 00:17:20,316 So when you're searching for a job, 277 00:17:20,316 --> 00:17:24,131 you need a polished resume to showcase those 21st century skills. 278 00:17:24,131 --> 00:17:29,098 We know that, as you network and have those strong communication with folks, 279 00:17:29,098 --> 00:17:32,424 you might hear about those jobs and opportunities. 280 00:17:32,424 --> 00:17:36,820 Maybe you're actively looking, maybe you're not. 281 00:17:36,820 --> 00:17:41,392 But, you never know when something might become available that piques your 282 00:17:41,392 --> 00:17:42,113 interest. 283 00:17:42,113 --> 00:17:47,502 That is why you should always be updating your resume whether you're searching for 284 00:17:47,502 --> 00:17:48,352 a job or not. 285 00:17:48,352 --> 00:17:51,951 And I get it, that can feel tedious. 286 00:17:51,951 --> 00:17:55,784 I have a job, and now I gotta update my resume too. 287 00:17:55,784 --> 00:17:58,432 I did my resume, so I could get the job. 288 00:17:58,432 --> 00:18:00,456 I promise you, it's worth it. 289 00:18:00,456 --> 00:18:04,446 I promise it's worth taking that extra time even if you're thinking you're going 290 00:18:04,446 --> 00:18:06,341 to stay in your job for years and years. 291 00:18:06,341 --> 00:18:10,738 When it comes time for applying for a new role again, you're going to be sitting in 292 00:18:10,738 --> 00:18:15,202 front of your computer trying to remember all the amazing work you did in that year, 293 00:18:15,202 --> 00:18:19,769 two, five years, whatever it was in that role that you're getting ready to leave. 294 00:18:19,769 --> 00:18:21,914 I promise that if you didn't keep it updated, 295 00:18:21,914 --> 00:18:23,896 you're going to forget some of that work. 296 00:18:23,896 --> 00:18:26,776 And that has happened to me, I've learned the hard way. 297 00:18:26,776 --> 00:18:30,775 So, I want to help you not learn the hard way, too. 298 00:18:30,775 --> 00:18:35,677 So, what you can do is just quickly jot down on your resume, 299 00:18:35,677 --> 00:18:39,022 what you did or what you've been doing. 300 00:18:39,022 --> 00:18:44,887 It doesn't have to be perfectly set so you can remember when you come back to it. 301 00:18:44,887 --> 00:18:48,510 I try to update my resume every few months, I'm guilty, 302 00:18:48,510 --> 00:18:50,407 sometimes I forget about it. 303 00:18:50,407 --> 00:18:54,665 But, so next time I do update my resume though, I may just quickly go on, okay, 304 00:18:54,665 --> 00:18:56,332 what am I've been working on? 305 00:18:56,332 --> 00:19:00,939 I have my Treehouse video on gender and sexuality, okay, I write gender and 306 00:19:00,939 --> 00:19:03,244 sexuality video, as part of my list. 307 00:19:03,244 --> 00:19:07,916 And then, maybe I'll also write presented at Treehouse Festival. 308 00:19:07,916 --> 00:19:11,671 That's it, just simple into the point, that's not for 309 00:19:11,671 --> 00:19:14,890 my final resume that's so when I come back to it. 310 00:19:14,890 --> 00:19:19,335 When I do decide to apply for a job, instead of racking my brain trying 311 00:19:19,335 --> 00:19:23,019 to remember everything I've done my time at Treehouse, 312 00:19:23,019 --> 00:19:27,642 I can I will spend my energy in making the description itself stronger. 313 00:19:27,642 --> 00:19:31,317 Instead of sitting there and getting stressed out about, 314 00:19:31,317 --> 00:19:35,303 I can't remember what I did, I can focus my energy elsewhere. 315 00:19:35,303 --> 00:19:40,095 Now, let's talk about what it should look like when you're going back to what you 316 00:19:40,095 --> 00:19:43,991 jotted down where you need to rewrite some of those descriptions. 317 00:19:43,991 --> 00:19:47,231 Looking at your description under each position, 318 00:19:47,231 --> 00:19:52,442 you'll want to remove any job duties as well replace them with accomplishments. 319 00:19:52,442 --> 00:19:54,300 These are much more powerful. 320 00:19:54,300 --> 00:19:58,633 Recruiters and hiring managers tend to know what your job 321 00:19:58,633 --> 00:20:02,703 duties are based on your title a majority of the time. 322 00:20:02,703 --> 00:20:06,860 So listing them out can be a real waste of real estate. 323 00:20:06,860 --> 00:20:10,978 You're not adding any value by stating the obvious on your resume. 324 00:20:10,978 --> 00:20:15,866 We want to show them what you did, we don't want to show them, sorry for that. 325 00:20:15,866 --> 00:20:20,140 We don't want to show them what you did, but instead, what you do or 326 00:20:20,140 --> 00:20:22,166 didn't well in that position. 327 00:20:22,166 --> 00:20:27,058 I've been up saying something about your job title that seems obvious, 328 00:20:27,058 --> 00:20:32,206 isn't really telling them about you in the 21st century skills you have. 329 00:20:32,206 --> 00:20:36,411 So let's talk about what that accomplishment is. 330 00:20:36,411 --> 00:20:42,563 Anytime you made, save, or achieve something, maybe more money was made. 331 00:20:42,563 --> 00:20:50,041 Or you saved time or effort by creating a new policy, creating a new system. 332 00:20:50,041 --> 00:20:54,651 Maybe you exceeded a goal that was set for the company or for your team. 333 00:20:54,651 --> 00:20:59,637 Maybe you created something, you created a new app you created, 334 00:20:59,637 --> 00:21:03,908 a new group at your company, whatever it is, and so on. 335 00:21:03,908 --> 00:21:07,771 Grant talked about this a bit yesterday how he showed collaboration, 336 00:21:07,771 --> 00:21:11,385 time management, and communication through his non tech jobs. 337 00:21:11,385 --> 00:21:16,239 And that's essentially how you can take those previous roles you 338 00:21:16,239 --> 00:21:19,600 may have had in not in tech and transfer them. 339 00:21:19,600 --> 00:21:22,701 To show like, hey, I may not have been in tech but 340 00:21:22,701 --> 00:21:26,437 all these skills I have can be applied to tech real easily. 341 00:21:26,437 --> 00:21:31,255 Remember, I said that I didn't come from the tech world, I'm a tech new too. 342 00:21:31,255 --> 00:21:35,534 So when I came working for Treehouse, I had to really sit down and 343 00:21:35,534 --> 00:21:40,133 intentionally think about what skills am I bringing from my previous 344 00:21:40,133 --> 00:21:43,084 jobs that can be applied and showcase that. 345 00:21:43,084 --> 00:21:45,370 Lastly, I cannot emphasize this enough, 346 00:21:45,370 --> 00:21:48,682 but I want you to think of your resume as a piece of real estate. 347 00:21:48,682 --> 00:21:52,891 When you choose to put something on there, think about how valuable it is. 348 00:21:52,891 --> 00:21:57,722 Listing every single thing you've done in your job may not be a good 349 00:21:57,722 --> 00:22:02,568 use of that real estate, a page fills up quickly as you make edits. 350 00:22:02,568 --> 00:22:05,043 Think about if it's something that will sell you or 351 00:22:05,043 --> 00:22:09,032 if it's something that you can share later on or expand on your LinkedIn profile. 352 00:22:10,386 --> 00:22:13,831 This is tricky to do ourselves and really does take practice. 353 00:22:13,831 --> 00:22:16,638 I still have to go back and get in the zone and 354 00:22:16,638 --> 00:22:21,568 take breaks from looking at my resumes and also getting other folks input. 355 00:22:21,568 --> 00:22:25,667 There's so much work we can do with resumes, so 356 00:22:25,667 --> 00:22:30,322 hopefully these tips can get you started. 357 00:22:30,322 --> 00:22:35,051 So with that, I want y'all to feel free to add me on LinkedIn and 358 00:22:35,051 --> 00:22:40,881 put that into practice of adding that note with me or other speakers and so on. 359 00:22:40,881 --> 00:22:45,087 But it's really just getting ourselves comfortable with a new norm. 360 00:22:45,087 --> 00:22:49,097 I think I have a few minutes so I'm actually gonna take a look at my screen to 361 00:22:49,097 --> 00:22:52,807 see if there's the questions that the lovely Kaylee is sending me. 362 00:22:55,348 --> 00:22:59,782 All right, so we have, how do you start the conversation when you're breaking into 363 00:22:59,782 --> 00:23:02,602 tech was an untraditional background and no degree? 364 00:23:02,602 --> 00:23:08,785 So, start just talking to people why are you interested in working at that company? 365 00:23:08,785 --> 00:23:13,587 And share those interests, and saying hey, I'm thinking about getting into this 366 00:23:13,587 --> 00:23:16,897 field and saw that you've been working in it for so long. 367 00:23:16,897 --> 00:23:21,712 I think a lot of the times we tend to overthink our interactions of it 368 00:23:21,712 --> 00:23:24,296 because we want it to be so perfect. 369 00:23:24,296 --> 00:23:27,744 And I can't stress enough sometimes just being authentic and 370 00:23:27,744 --> 00:23:30,405 not trying to butter someone off necessarily. 371 00:23:30,405 --> 00:23:35,363 But to just say like, hey, I'm trying to learn about this and I'm new to it. 372 00:23:35,363 --> 00:23:38,897 Can I talk with you and share some tips? 373 00:23:38,897 --> 00:23:40,897 Maybe they don't have time to meet, 374 00:23:40,897 --> 00:23:43,807 ask if you can just send over some questions and so on. 375 00:23:43,807 --> 00:23:48,854 And just starting out that conversation with people and just keeping in contact 376 00:23:48,854 --> 00:23:53,541 with them saying like, hey, I'm trying to make the transition to that. 377 00:23:53,541 --> 00:23:54,304 Can you give me any advice? 378 00:23:54,304 --> 00:23:58,031 Would you mind taking a look at my resume and so on? 379 00:23:58,031 --> 00:24:01,521 And then just by starting to have connections with people on those LinkedIn, 380 00:24:01,521 --> 00:24:04,313 even if you're maybe you're not talking to them regularly, 381 00:24:04,313 --> 00:24:07,981 you've not connected with them, and they're probably sharing job postings. 382 00:24:07,981 --> 00:24:10,893 And when they're sharing those,, you can comment on them, 383 00:24:10,893 --> 00:24:13,531 you can maybe message them for more questions and so on. 384 00:24:13,531 --> 00:24:18,519 It's really just getting your foot in the door for those first conversations. 385 00:24:18,519 --> 00:24:19,951 All right, I'll take one more. 386 00:24:21,685 --> 00:24:22,539 How do you handle rejections? 387 00:24:22,539 --> 00:24:25,688 Or have you commonly let the person know that you're no 388 00:24:25,688 --> 00:24:28,575 longer interested in talking with them further? 389 00:24:28,575 --> 00:24:30,584 [LAUGH] Well, let me first say, 390 00:24:30,584 --> 00:24:34,772 I actually didn't get my first job when I applied to Treehouse. 391 00:24:34,772 --> 00:24:38,474 So, I have experienced rejection firsthand. 392 00:24:38,474 --> 00:24:43,103 And honestly, I was super bummed clearly cuz I kept trying to work here. 393 00:24:43,103 --> 00:24:47,043 But with that, with handling rejections, if you still want to work there, 394 00:24:47,043 --> 00:24:47,728 thank them. 395 00:24:47,728 --> 00:24:51,962 And ask if you can still stay connected and say, hey, if there's 396 00:24:51,962 --> 00:24:56,748 anything else that ever pops up, please keep me in mind, I love working. 397 00:24:56,748 --> 00:24:58,126 I would love to work here. 398 00:24:58,126 --> 00:25:02,865 Just going through the interview process alone has shown me that I wanna 399 00:25:02,865 --> 00:25:04,290 work here even more. 400 00:25:04,290 --> 00:25:08,065 And then also if you don't get it, you can also ask for feedback and 401 00:25:08,065 --> 00:25:09,625 ask if they can share that. 402 00:25:09,625 --> 00:25:14,089 To be quite honest, some with HR policies can't always share all those that 403 00:25:14,089 --> 00:25:18,580 information, but you can always ask for any feedback or to keep you in mind. 404 00:25:18,580 --> 00:25:22,893 Now, if you are no longer interested in talking with them further, 405 00:25:22,893 --> 00:25:28,263 you can only say something along the lines of saying, I so appreciate getting to know 406 00:25:28,263 --> 00:25:33,506 your company or getting to know you, but at this time, I'm not seeing us as a fit. 407 00:25:33,506 --> 00:25:38,307 And I'm gonna probably focus my efforts a little bit differently, but thank you so 408 00:25:38,307 --> 00:25:39,824 much for taking the time. 409 00:25:39,824 --> 00:25:42,043 I wanna make sure that you find the right applicant. 410 00:25:42,043 --> 00:25:44,690 And that may not just be me at the time and 411 00:25:44,690 --> 00:25:47,757 I don't want you to spend your efforts on me. 412 00:25:47,757 --> 00:25:51,451 But it's kind of showing them like, hey, I care about your time as well too. 413 00:25:51,451 --> 00:25:53,996 In different iterations of that can work. 414 00:25:55,246 --> 00:25:59,056 So we're out of time here, but I wanna say thank you so much for 415 00:25:59,056 --> 00:26:01,050 taking the time to chat with me. 416 00:26:01,050 --> 00:26:03,255 I'm gonna try and pop into the chats later. 417 00:26:03,255 --> 00:26:06,100 I'll try to answer some things on LinkedIn if I can. 418 00:26:06,100 --> 00:26:10,936 But also, I wanna just say if you wanna be added to our talent pipeline, start and 419 00:26:10,936 --> 00:26:13,357 start that networking by emailing us and 420 00:26:13,357 --> 00:26:16,582 you can be added to our talent pipeline of Treehouse. 421 00:26:16,582 --> 00:26:19,709 And I'll have one of our colleagues drop down this email in there. 422 00:26:19,709 --> 00:26:22,940 It's hr@teamtreehouse.com. 423 00:26:22,940 --> 00:26:24,808 And thank you all so much. 424 00:26:24,808 --> 00:26:26,188 I'll talk to y'all soon.