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As a designer or developer,
you cannot work in a bubble.

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Unless you're building stuff for yourself
only, other people are going to see, use,

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and give feedback on the work that you do.

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If you cannot handle critiques
every once in a while,

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working in the tech industry
is gonna be a tough challenge.

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Then again,
understanding the feedback you receive and

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how it can inform improvements in your
future work can be a very powerful thing.

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The ability to see a different
perspective is incredibly valuable.

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Knowing what others are thinking,
whether it's through Google Analytics or

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surveys or
usability testing is incredibly valuable.

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So don't shortchange the insight
that your own team members or

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clients can give you too.

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Getting feedback that can
improve your work and

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being open to using it pays for
itself every time.

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If you let people know
that you welcome feedback,

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sometimes you'll get helpful
information and other times you won't.

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While the difference between positive and

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negative feedback is usually
pretty easy to spot,

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identifying constructive feedback versus
criticism can be a little more difficult.

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Reporting on a broken shopping cart or

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typo or link that goes nowhere
is fairly cut and dry.

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Other times people will provide feedback
that might seem more like opinion than

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anything helpful.

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Either way, breaking their feedback
down to its core components helps you

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understand the issues, and if what they
found is actually a problem or not.

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What are the facts that they're reporting?

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How does it affect the users or
the project if at all?

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And if so,
does a potential solution present itself?

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Consider the feedback, and evaluate
its validity and then take action.

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If things are unclear, circle back
to them, ask for clarification.

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The worst thing you can do is ignore
a problem because of bad communication.

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Make sure you understand the concern
because an unresolved problem can turn

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into many more problems down the road.

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In the end, be honest and
face the feedback that you receive.

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Just because you designed or coded
something doesn't mean that it's perfect.

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Accept that you will make
mistakes along the way and

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learn to rely on others to help
you improve the work you do.

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We can't be perfect all the time.

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Whenever the outcome of the feedback is,
thank that person that reported it and

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if necessary, let them know how and
when the problem will be resolved.

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Being open to feedback means
a willingness to be flexible, to change,

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to improve the projects that you work on.

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It means you're open to communication and
you wanna make things better.

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You cannot ask for a better teammate or
colleague than someone that does this.

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So, be that person,
accept help from others.

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And they will listen to you when
you wanna share feedback as well.