1 00:00:00,000 --> 00:00:02,820 ?music playing? [treehouse presents] 2 00:00:02,820 --> 00:00:05,860 [Quick Tips] [Effective Customer Service with Pasan Premaratne] 3 00:00:05,860 --> 00:00:06,810 Hi, I'm Pasan. 4 00:00:06,810 --> 00:00:09,850 In this Treehouse Quick Tip, we're going to go over a few tips 5 00:00:09,850 --> 00:00:12,370 to bump up your customer service to the next level. 6 00:00:13,270 --> 00:00:15,690 Step number one--personalize your communication. 7 00:00:15,690 --> 00:00:19,180 This is so simple, but so many companies overlook it. 8 00:00:19,180 --> 00:00:22,950 Do not send mass e-mails with a "do not reply" at the bottom. 9 00:00:22,950 --> 00:00:25,130 It's the last thing your customers want to see. 10 00:00:25,950 --> 00:00:27,900 Here at Treehouse, we make sure the e-mails 11 00:00:27,900 --> 00:00:29,750 are addressed to our wonderful customers. 12 00:00:29,750 --> 00:00:32,990 Make an effort to surprise your customers in little ways. 13 00:00:33,700 --> 00:00:35,470 Now, you don't need to spend a lot of money on this. 14 00:00:35,470 --> 00:00:37,520 Even the smallest thing goes a long way. 15 00:00:37,520 --> 00:00:40,900 Another thing we do at Treehouse is to send our customers 16 00:00:40,900 --> 00:00:43,190 personal, hand-written notes randomly. 17 00:00:43,670 --> 00:00:47,120 Not only does it brighten up their day and increase the customer's loyalty, 18 00:00:47,120 --> 00:00:49,510 but they also talk about it on social media 19 00:00:49,510 --> 00:00:51,670 which increases the awareness of our brand. 20 00:00:51,670 --> 00:00:52,880 It's a win-win. 21 00:00:53,150 --> 00:00:56,210 Step three--give your customers multiple ways to reach you. 22 00:00:56,210 --> 00:00:58,240 Not everyone likes calling. 23 00:00:58,240 --> 00:01:01,710 I personally prefer to chat with someone because it's much faster 24 00:01:01,710 --> 00:01:03,020 and it's right there in the browser. 25 00:01:03,690 --> 00:01:07,260 Some people would rather e-mail and even others like to Facebook or Twitter. 26 00:01:07,260 --> 00:01:10,090 The more ways you allow your customers to get in touch with you 27 00:01:10,090 --> 00:01:11,700 the happier they will be. 28 00:01:11,950 --> 00:01:13,910 Finally, allow them to innovate with you, 29 00:01:13,910 --> 00:01:16,340 especially if you're struggling to innovate. 30 00:01:16,340 --> 00:01:18,500 Engage with users in conversations. 31 00:01:18,500 --> 00:01:21,080 There are so many different ways you can do that now. 32 00:01:21,080 --> 00:01:23,860 You're building your product for your customers. 33 00:01:23,860 --> 00:01:27,390 What better way to find out what they want next than to just ask them. 34 00:01:27,390 --> 00:01:31,710 Here at Treehouse, our users are very instrumental in deciding what content 35 00:01:31,710 --> 00:01:32,870 we come out with next. 36 00:01:32,870 --> 00:01:35,830 They get to be part of the conversation, and we get to build 37 00:01:35,830 --> 00:01:37,170 a product that they love. 38 00:01:37,580 --> 00:01:39,040 There's no better alternative. 39 00:01:39,040 --> 00:01:40,110 Well, there you go. 40 00:01:40,110 --> 00:01:42,800 Quick tips to provide better customer service. 41 00:01:43,470 --> 00:01:45,020 ?music playing? [treehouse] 42 00:01:45,020 --> 00:01:48,740 If you'd like to see more advance videos and tutorials like this one, 43 00:01:48,740 --> 00:01:52,810 to go teamtreehouse.com and start learning for free. 44 00:01:52,810 --> 00:02:13,000 ?music playing?