1 00:00:00,660 --> 00:00:03,270 After you have made contact with your prospect and 2 00:00:03,270 --> 00:00:07,330 have assessed their problems, it is time to make your sales pitch. 3 00:00:07,330 --> 00:00:11,640 This part consists of three tasks that often happen simultaneously. 4 00:00:11,640 --> 00:00:15,400 Presenting the facts, information and anything related to the product or 5 00:00:15,400 --> 00:00:19,880 services, and link any objections raised by the prospect without seeming 6 00:00:19,880 --> 00:00:23,280 aggressive, and finally getting a commitment from them to buy. 7 00:00:24,420 --> 00:00:27,070 Let's consider the presentation first. 8 00:00:27,070 --> 00:00:31,690 When we use the words sales pitch, it brings to mind a one-way conversation. 9 00:00:31,690 --> 00:00:34,760 You're pitching all this information to a prospect in the hopes that 10 00:00:34,760 --> 00:00:36,070 they will go for it. 11 00:00:36,070 --> 00:00:37,880 That's not how it should be. 12 00:00:37,880 --> 00:00:41,260 Think of it more as a conversation, where you talk about 20% of the time, 13 00:00:41,260 --> 00:00:44,070 and listen the other 80$. 14 00:00:44,070 --> 00:00:48,050 If you listen effectively, then you know how best to deliver your product. 15 00:00:49,260 --> 00:00:51,990 How you sell your product depends on the feedback you're 16 00:00:51,990 --> 00:00:53,920 receiving from your prospect. 17 00:00:53,920 --> 00:00:58,560 If price is their biggest concern, sell them on cost savings, time or 18 00:00:58,560 --> 00:01:00,820 risk reduction and increased profits. 19 00:01:00,820 --> 00:01:05,580 Better yet, quantify these points in ways specific to their situation. 20 00:01:05,580 --> 00:01:08,220 This might require more homework on your part, but 21 00:01:08,220 --> 00:01:11,060 it will increase your chances of getting the sale. 22 00:01:11,060 --> 00:01:13,410 Not all people are focused on price though. 23 00:01:13,410 --> 00:01:16,570 In that case, sell them on the unique features of your product and 24 00:01:16,570 --> 00:01:19,480 how those features can help their business. 25 00:01:19,480 --> 00:01:21,200 While you're making your presentation, 26 00:01:21,200 --> 00:01:24,240 your prospect might object to your sales pitch. 27 00:01:24,240 --> 00:01:27,910 It is your job to be prepared for any type of objection. 28 00:01:27,910 --> 00:01:31,150 Take some time to prepare a script beforehand with answers to 29 00:01:31,150 --> 00:01:35,430 the most common objections, until you are well-versed with your product. 30 00:01:35,430 --> 00:01:37,250 Now some people are against scripts, 31 00:01:37,250 --> 00:01:40,450 saying it sounds more natural if you don't read off of it. 32 00:01:40,450 --> 00:01:44,350 A good compromise is to just list out important points you want to raise, 33 00:01:44,350 --> 00:01:47,340 as well as any objectives you want to hit. 34 00:01:47,340 --> 00:01:51,010 That way you can just refer to the list as you go along. 35 00:01:51,010 --> 00:01:53,930 You should know the strengths and weaknesses of your product or 36 00:01:53,930 --> 00:01:58,870 service, who your competition is, and why you can do a better job. 37 00:01:58,870 --> 00:02:01,120 What is your unique selling proposition? 38 00:02:02,630 --> 00:02:06,600 As your prospect raises each objection, you should circumvent it by providing 39 00:02:06,600 --> 00:02:11,540 the appropriate answer to the question without coming off as aggressive or needy. 40 00:02:11,540 --> 00:02:15,240 No one likes clingy or overly excited salespeople. 41 00:02:15,240 --> 00:02:17,360 Finally, you want to get a commitment. 42 00:02:17,360 --> 00:02:21,060 Your sales efforts might be successful all the way up to the end, but 43 00:02:21,060 --> 00:02:25,180 unless you get a commitment from your prospect you haven't made a sale yet. 44 00:02:25,180 --> 00:02:26,810 To be best prepared to do this, 45 00:02:26,810 --> 00:02:30,460 go into a sales call with a commitment objective in mind. 46 00:02:30,460 --> 00:02:33,270 The objective can be anything you want the prospect to agree to. 47 00:02:33,270 --> 00:02:37,090 Now, this might not necessarily be getting an order. 48 00:02:37,090 --> 00:02:41,350 It could also be scheduling an appointment with all the relevant decision makers, 49 00:02:41,350 --> 00:02:44,630 getting the prospect to attend a product demonstration, and 50 00:02:44,630 --> 00:02:49,420 anything that gets you closer to your ultimate goal, which is making that sale. 51 00:02:49,420 --> 00:02:52,250 The sales process is not a one-time process, and 52 00:02:52,250 --> 00:02:53,170 that's where you can go wrong. 53 00:02:53,170 --> 00:02:57,590 For example, most people are daunted by cold calls because they think they have to 54 00:02:57,590 --> 00:03:01,880 pick up the phone, call a random person, and make the sale right there. 55 00:03:01,880 --> 00:03:03,660 That's not how it works. 56 00:03:03,660 --> 00:03:07,640 Making the sale with a single prospect can take multiple sales calls, 57 00:03:07,640 --> 00:03:11,280 each with its own process and commitment objectives. 58 00:03:11,280 --> 00:03:14,790 Once you've made the sale, you proceed to the last step of the sales cycle, 59 00:03:14,790 --> 00:03:17,150 and that's servicing your client. 60 00:03:17,150 --> 00:03:19,190 This isn't really a last step. 61 00:03:19,190 --> 00:03:21,970 If you have an ongoing relationship with your client, and 62 00:03:21,970 --> 00:03:25,180 you should, then you leave the door open for future sales.