1 00:00:00,700 --> 00:00:03,580 I found the best way to begin arranging your presentation 2 00:00:03,580 --> 00:00:06,790 is to open a blank slide deck and fill in the headline for 3 00:00:06,790 --> 00:00:09,680 each slide with a bullet point from your outline. 4 00:00:09,680 --> 00:00:12,730 You may wind up needing more than one slide per topic or 5 00:00:12,730 --> 00:00:16,700 you might combine ideas or you might even remove things later on. 6 00:00:16,700 --> 00:00:19,630 Your still in the early stages and can always adjust as you go. 7 00:00:20,660 --> 00:00:22,617 In addition to the headline, 8 00:00:22,617 --> 00:00:27,724 you can enter a few ideas of what you plan to share in the main body of the slide. 9 00:00:27,724 --> 00:00:31,308 Keep in mind that each slide should deliver one clear message, and 10 00:00:31,308 --> 00:00:35,410 contain any supporting evidence needed to drive home your case. 11 00:00:35,410 --> 00:00:39,390 For example, you may have a chart or a graph with just a few bullet points or 12 00:00:39,390 --> 00:00:40,730 phrases explaining the data. 13 00:00:41,900 --> 00:00:44,820 I have created a simple presentation based on the outline 14 00:00:44,820 --> 00:00:48,010 I put together in the previous video with a few notes. 15 00:00:48,010 --> 00:00:49,715 Let's take a look at it now. 16 00:00:49,715 --> 00:00:52,940 A link to the presentation is also available in the teacher's notes. 17 00:00:54,410 --> 00:00:57,910 I'm using a themed Google slide deck created by one of our designers here 18 00:00:57,910 --> 00:00:59,080 at Treehouse. 19 00:00:59,080 --> 00:01:02,620 If you don't have access to branded slides or designer, don't worry. 20 00:01:02,620 --> 00:01:06,026 Pretty much all programs such as Keynote, PowerPoint and 21 00:01:06,026 --> 00:01:08,537 Google come with nicely designed themes. 22 00:01:08,537 --> 00:01:10,630 I wanna keep the message on each slide simple and 23 00:01:10,630 --> 00:01:13,200 clear by taking a minimalist approach. 24 00:01:13,200 --> 00:01:16,930 The more words you put on a slide, the more chances you risk that the audience 25 00:01:16,930 --> 00:01:19,960 will read ahead and stop paying attention to what you are saying. 26 00:01:19,960 --> 00:01:21,300 It's human nature. 27 00:01:21,300 --> 00:01:24,220 When we see words on a screen, we wanna read them. 28 00:01:24,220 --> 00:01:28,540 Keep the focus on you, and the point at hand by minimizing distractions. 29 00:01:28,540 --> 00:01:32,740 With that in mind, let's start adding content to the slides. 30 00:01:32,740 --> 00:01:36,870 On slide two, I want to give my audience a brief intro and an agenda. 31 00:01:36,870 --> 00:01:39,980 So, I made notes to discuss why we're here, and what I'll cover. 32 00:01:41,150 --> 00:01:45,480 On the completed slide, I turn those two topics into bolded sub-headings. 33 00:01:45,480 --> 00:01:48,270 Under why we're here, I'm making it clear that we are here to 34 00:01:48,270 --> 00:01:52,200 review customer satisfaction survey results from Q1. 35 00:01:52,200 --> 00:01:56,010 Under what we'll cover I've added four short bullet points. 36 00:01:56,010 --> 00:01:58,410 Trends in our customer satisfaction data, 37 00:01:58,410 --> 00:02:02,410 meaning I'll show what this course has been over the last year or so. 38 00:02:02,410 --> 00:02:04,080 Issues affecting our score. 39 00:02:04,080 --> 00:02:07,020 This is where I'll talk about what the customers identified as being their 40 00:02:07,020 --> 00:02:07,940 main pain points. 41 00:02:08,970 --> 00:02:12,760 Suggested improvements, where I'll give my pitch for a new phone system. 42 00:02:12,760 --> 00:02:14,660 And then time for Q&A at the end. 43 00:02:15,900 --> 00:02:18,950 You don't wanna get too in depth on this opening slide. 44 00:02:18,950 --> 00:02:21,950 Just give your audience a little preview of what's to come. 45 00:02:21,950 --> 00:02:23,550 This slide will also be handy for 46 00:02:23,550 --> 00:02:27,000 anyone who is reviewing a saved version of your presentation. 47 00:02:27,000 --> 00:02:29,500 They should quickly understand what this presentation will cover. 48 00:02:30,860 --> 00:02:33,770 The next slide is where I'll share the customer satisfaction data 49 00:02:33,770 --> 00:02:35,370 from recent quarters. 50 00:02:35,370 --> 00:02:39,380 I talked to you earlier about using visuals and few words when possible. 51 00:02:39,380 --> 00:02:42,390 I think a bar chart here would be a great way to visually show 52 00:02:42,390 --> 00:02:44,470 what customer satisfaction has been looking like. 53 00:02:45,830 --> 00:02:49,690 And there we go, on my completed slide I've added a chart, so anyone can quickly 54 00:02:49,690 --> 00:02:54,330 see that, whoa there is a big problem happening in the most recent quarter. 55 00:02:54,330 --> 00:02:59,480 Previous customer satisfaction scores have hovered around the 80 to 90% range and 56 00:02:59,480 --> 00:03:01,830 now they're at 56%. 57 00:03:01,830 --> 00:03:06,250 I added one quick bit of information in a text box at the bottom of the slide, 58 00:03:06,250 --> 00:03:10,600 that the score is based on approximately 3,000 customer respondents each quarter. 59 00:03:11,680 --> 00:03:13,950 I'm adding that for a couple of reasons. 60 00:03:13,950 --> 00:03:16,910 One is that anyone looking at this slide deck in the future 61 00:03:16,910 --> 00:03:19,520 may want to know what the sample size was. 62 00:03:19,520 --> 00:03:23,230 And two, I remember that my audience of executives loves numbers. 63 00:03:23,230 --> 00:03:27,030 I have anticipated that when they see the low satisfaction score, 64 00:03:27,030 --> 00:03:30,970 they might ask well, how many customers does this represent? 65 00:03:30,970 --> 00:03:35,290 This is a great example of tailoring my specific presentation for my audience. 66 00:03:35,290 --> 00:03:37,280 Let's move onto the next slide. 67 00:03:37,280 --> 00:03:40,790 This where I plan to share specific information from certain questions and 68 00:03:40,790 --> 00:03:44,920 comments that highlight why the customers are so dissatisfied. 69 00:03:44,920 --> 00:03:48,360 Let's assumed that I already analyzed the survey in detail and 70 00:03:48,360 --> 00:03:50,980 I found excellent scores in all areas except for 71 00:03:50,980 --> 00:03:54,730 satisfaction regarding wait time when a customer calls. 72 00:03:54,730 --> 00:03:57,160 If we can improve our scores in that area, 73 00:03:57,160 --> 00:04:00,680 that should most positively impact our overall customer satisfaction score. 74 00:04:01,730 --> 00:04:03,710 With that said, I want to quickly and 75 00:04:03,710 --> 00:04:08,000 visually show just how poorly we scored on that one question. 76 00:04:08,000 --> 00:04:10,170 This time I've decided to create a pie chart. 77 00:04:11,660 --> 00:04:16,690 Okay, this chart shows that 75% of the respondents were very dissatisfied 78 00:04:16,690 --> 00:04:18,650 with how long they had to wait. 79 00:04:18,650 --> 00:04:22,860 I even decided to make that piece of the pie red, so that it really stands out. 80 00:04:22,860 --> 00:04:26,330 Anyone looking at this chart can immediately see this big red chunk and 81 00:04:26,330 --> 00:04:28,240 think wow, that does not look so good. 82 00:04:29,420 --> 00:04:33,100 Then, over on the right-hand side, I've added some comments that further give some 83 00:04:33,100 --> 00:04:36,900 color as to why we scored so poorly on this question. 84 00:04:36,900 --> 00:04:39,210 I don't want my slide to be too wordy, but 85 00:04:39,210 --> 00:04:42,550 I think just the right amount of comments here will really help. 86 00:04:42,550 --> 00:04:45,400 And I've used some of the colors from the presentation theme so 87 00:04:45,400 --> 00:04:47,340 they each stand out a little more on their own. 88 00:04:48,590 --> 00:04:50,220 Moving on to the next slide. 89 00:04:50,220 --> 00:04:53,150 Here is where I begin to lay out the main problem. 90 00:04:53,150 --> 00:04:56,480 I know that our call center has an old, low tech phone system. 91 00:04:56,480 --> 00:05:00,590 It has a low capacity and I know that we are only going to continue needing more 92 00:05:00,590 --> 00:05:04,930 and more capacity, since we plan to launch several new products this year. 93 00:05:04,930 --> 00:05:08,390 Customers will be calling more and more, with each new product release. 94 00:05:08,390 --> 00:05:11,140 Let's assume that I know that our competitors have wait times of 95 00:05:11,140 --> 00:05:13,750 five minutes or less in their call centers. 96 00:05:13,750 --> 00:05:17,650 So I'm going to layout those issues in a clear easy to read way. 97 00:05:17,650 --> 00:05:21,270 I've created bold subheadings for each of the main points I identified, and 98 00:05:21,270 --> 00:05:25,070 added just enough information under each to make my point. 99 00:05:25,070 --> 00:05:29,020 But I'll add more to these points when I'm actually delivering my presentation. 100 00:05:29,020 --> 00:05:31,970 Remember, I'm trying to keep the slides minimalist. 101 00:05:31,970 --> 00:05:34,940 For example, the information under the first subheading 102 00:05:34,940 --> 00:05:38,650 simply says that the phone system was last upgraded 12 years ago. 103 00:05:38,650 --> 00:05:40,690 When I present, I can speak more to that, and 104 00:05:40,690 --> 00:05:45,290 say that in the world of technology, 12 years may as well be a million years. 105 00:05:45,290 --> 00:05:48,080 I think numbers like that will make my audience of data lovers pay 106 00:05:48,080 --> 00:05:49,800 attention right away. 107 00:05:49,800 --> 00:05:52,700 I can also, speak more to the capacity points in my slide. 108 00:05:52,700 --> 00:05:55,860 And talk about our new products we have in the pipeline. 109 00:05:55,860 --> 00:05:59,070 I know that we have done research in the past to predict the number of calls that 110 00:05:59,070 --> 00:06:01,970 we will receive every time we release a new product. 111 00:06:01,970 --> 00:06:05,460 So I'm indicating that I'm not about to pitch a new system 112 00:06:05,460 --> 00:06:07,420 just because I want something shiny and new. 113 00:06:08,666 --> 00:06:10,650 Will efficiently serve our customers. 114 00:06:10,650 --> 00:06:12,840 And I know our executives are passionate about that. 115 00:06:13,980 --> 00:06:18,110 Finally, when my audience sees the start comparison of our 20 minute wait time to 116 00:06:18,110 --> 00:06:20,095 our competitors five minute wait times. 117 00:06:20,095 --> 00:06:23,820 They will start to see that we really need to update our phone system. 118 00:06:23,820 --> 00:06:26,440 And I haven't even given them our proposal yet. 119 00:06:26,440 --> 00:06:28,000 I'm just planting the seeds here. 120 00:06:28,000 --> 00:06:32,030 They see the current state of things and they don't look so rosy. 121 00:06:32,030 --> 00:06:35,030 To complete the slide, I've added a funny picture. 122 00:06:35,030 --> 00:06:38,350 I did a Google image search for an old tiny call center. 123 00:06:38,350 --> 00:06:41,800 Let's assume that I know my audience well enough that I think they have 124 00:06:41,800 --> 00:06:43,590 a bit sense of humor. 125 00:06:43,590 --> 00:06:47,370 Obviously, this picture isn't really what our call center looks like but 126 00:06:47,370 --> 00:06:48,290 I'll think they'll get the point. 127 00:06:49,610 --> 00:06:51,220 On to the next slide. 128 00:06:51,220 --> 00:06:52,670 Here we go, the proposal. 129 00:06:52,670 --> 00:06:55,480 This is where I'll clearly lay out what I'm suggesting, and 130 00:06:55,480 --> 00:06:56,510 what needs to be considered. 131 00:06:57,700 --> 00:07:01,410 On the right side, I've entered in the highlights of what I suggest we do. 132 00:07:01,410 --> 00:07:04,645 I'm proposing that we invest in a specific system called CallDoc. 133 00:07:05,760 --> 00:07:08,300 I know that there is a $7,000 investment and 134 00:07:08,300 --> 00:07:10,390 it takes 2 days of downtime to install. 135 00:07:10,390 --> 00:07:13,970 Now, I can anticipate that the executives will squirm a little 136 00:07:13,970 --> 00:07:17,780 when they hear that our customers may not be able to call in for 2 whole days. 137 00:07:17,780 --> 00:07:21,650 So, I'm also putting on the slide that we can install the system over a weekend, 138 00:07:21,650 --> 00:07:23,200 when call volume is typically lower. 139 00:07:24,280 --> 00:07:28,120 Finally, I'll include that the CallDoc system actually triples our current call 140 00:07:28,120 --> 00:07:28,680 capacity. 141 00:07:29,750 --> 00:07:32,350 I was looking for at least double capacity before, but 142 00:07:32,350 --> 00:07:35,290 I'm going to mention that CallDoc gives us the ability 143 00:07:35,290 --> 00:07:38,510 to keep growing our product line beyond our current offerings. 144 00:07:38,510 --> 00:07:42,340 Our executives are passionate about growing the business sustainably, so 145 00:07:42,340 --> 00:07:45,920 I'm thinking they will be happy to hear that this system should work well for 146 00:07:45,920 --> 00:07:46,490 a long time. 147 00:07:47,850 --> 00:07:51,820 To wrap up this slide I've used a picture that looks like a much more modern 148 00:07:51,820 --> 00:07:53,430 friendlier call center. 149 00:07:53,430 --> 00:07:54,410 It's a little tongue and 150 00:07:54,410 --> 00:07:58,840 cheek since I've just showed them that old tiny call center on the previous slide but 151 00:07:58,840 --> 00:08:02,730 I want our audience to visualize how much of a difference this new system can make. 152 00:08:03,740 --> 00:08:07,220 And finally, my last slide is just a place holder for questions and answers. 153 00:08:08,960 --> 00:08:11,150 I'm not going to add anything to this slide. 154 00:08:11,150 --> 00:08:14,410 I plan to leave it up when I finish delivering my presentation. 155 00:08:14,410 --> 00:08:17,390 As my audience asks questions I will likely jump around and 156 00:08:17,390 --> 00:08:18,600 revisit earlier slides. 157 00:08:20,160 --> 00:08:21,220 That's it. 158 00:08:21,220 --> 00:08:24,550 I've achieved my goals of keeping my presentation visually clean and 159 00:08:24,550 --> 00:08:28,960 appealing, presenting data that I know will be valuable to my audience, and 160 00:08:28,960 --> 00:08:31,320 anticipating the types of questions they might have.