1 00:00:00,160 --> 00:00:02,070 Hi, and welcome to the Treehouse show. 2 00:00:02,070 --> 00:00:04,915 The Treehouse show is our weekly conversation with the Treehouse community. 3 00:00:04,915 --> 00:00:11,789 [SOUND] In this episode, we'll be talking with customer success manager, 4 00:00:11,789 --> 00:00:16,930 educator, and custom track maker, Matt Krzyzynski. 5 00:00:16,930 --> 00:00:19,830 Thank you so much for being on the show Matt. 6 00:00:19,830 --> 00:00:21,230 >> Good to be here sir, thanks for having me. 7 00:00:21,230 --> 00:00:24,990 >> I would like you to talk a little bit about what it means to be 8 00:00:24,990 --> 00:00:27,550 a Customer Success Manager here at Treehouse. 9 00:00:27,550 --> 00:00:31,850 >> Sure, so Treehouse has a couple of different parts of the business. 10 00:00:31,850 --> 00:00:35,810 As most people know, you can subscribe on individual plans, learn at your own pace. 11 00:00:35,810 --> 00:00:40,260 But we also have business and organization plans, where you can 12 00:00:40,260 --> 00:00:44,410 combine folks onto one plan so you can keep track of their learning progress. 13 00:00:44,410 --> 00:00:49,250 Where I come in is after people purchase a plan, I work with them to 14 00:00:49,250 --> 00:00:53,040 make sure they're achieving whatever their desired out come is with Treehouse. 15 00:00:53,040 --> 00:00:56,270 Whether that's building training curriculums or 16 00:00:56,270 --> 00:01:00,110 giving advice about best practices for implementing Treehouse at their business. 17 00:01:00,110 --> 00:01:01,110 >> Cool that's awesome. 18 00:01:01,110 --> 00:01:04,820 That's probably something that maybe students haven't even thought about yet. 19 00:01:04,820 --> 00:01:06,690 Like I could get my business to pay for this. 20 00:01:06,690 --> 00:01:08,810 You could get [INAUDIBLE] free right? 21 00:01:08,810 --> 00:01:09,320 >> For sure. 22 00:01:09,320 --> 00:01:13,250 So it's actually a very timely question because now we're entering the Fall which 23 00:01:13,250 --> 00:01:17,290 is when a lot of companies are starting to plan their budget for the next year. 24 00:01:17,290 --> 00:01:20,380 If you're an individual Treehouse student, you're on your individual plan, 25 00:01:20,380 --> 00:01:22,450 you should definitely look into these plans. 26 00:01:22,450 --> 00:01:25,850 Maybe check with your boss to see if you have a learning budget, 27 00:01:25,850 --> 00:01:30,010 At your company and if it's available we'd love to help to train the employees there. 28 00:01:30,010 --> 00:01:32,400 >> So let's take that, let's help them out a little bit. 29 00:01:32,400 --> 00:01:35,250 >> Sure. >> What is something that 30 00:01:35,250 --> 00:01:37,370 they could say to their boss? 31 00:01:37,370 --> 00:01:38,740 Why should they pay for this? 32 00:01:38,740 --> 00:01:39,730 >> Absolutely. 33 00:01:39,730 --> 00:01:43,406 You're gonna want to come prepared when you ask for a training budget. 34 00:01:43,406 --> 00:01:45,685 The first thing is inquire to see if it's available. 35 00:01:45,685 --> 00:01:50,840 And then be prepared to know, I wanna acquire the skill, and be great 36 00:01:50,840 --> 00:01:55,870 if they paid for it, but what sort of outcome will it lead to at the business? 37 00:01:55,870 --> 00:01:59,700 So you want to really lay out the x, y, and z's of everything to your boss and 38 00:01:59,700 --> 00:02:05,340 say, I wanna learn this skill and it will make me be this much more productive. 39 00:02:05,340 --> 00:02:09,060 And then down the road it will make me accomplish this 40 00:02:09,060 --> 00:02:12,670 work much more faster just be more efficient in my job. 41 00:02:12,670 --> 00:02:14,990 So for an individual level from the short term, 42 00:02:14,990 --> 00:02:18,470 it's really great at training employees on skills in the short term. 43 00:02:18,470 --> 00:02:21,700 When you think about it in the big picture though, you can really use Treehouse as 44 00:02:21,700 --> 00:02:26,040 a really internal training tool to really for career paths, and 45 00:02:26,040 --> 00:02:30,470 all sorts of things, that make the business a lot more efficient. 46 00:02:30,470 --> 00:02:34,230 And just give them a lot more skills for 47 00:02:34,230 --> 00:02:37,320 a lots of different teams in the account even if they're not technical. 48 00:02:37,320 --> 00:02:42,370 >> That's interesting, I guess we do offer stuff that's not for technical. 49 00:02:42,370 --> 00:02:45,530 Like you don't need to, we can start at the very beginning. 50 00:02:45,530 --> 00:02:49,900 >> Absolutely, so these days as you know, tech touches everything. 51 00:02:49,900 --> 00:02:52,620 Before, maybe just developers would need technical training, 52 00:02:52,620 --> 00:02:56,980 but these days we've been seeing a lot of different teams who are not technical 53 00:02:56,980 --> 00:03:02,460 using Treehouse just to give them new skills such as maybe marketers or 54 00:03:02,460 --> 00:03:04,880 designers learning front-end development. 55 00:03:04,880 --> 00:03:08,900 Cuz at companies, you want your developers to be working on the most critical parts 56 00:03:08,900 --> 00:03:12,910 of the product maybe the most critical outstanding bugs that are going on. 57 00:03:12,910 --> 00:03:15,070 So if you can have marketers or 58 00:03:15,070 --> 00:03:20,470 designers learning from them to build landing pages or to send out HTML emails. 59 00:03:20,470 --> 00:03:22,730 They can take that workload off of the developers. 60 00:03:22,730 --> 00:03:23,760 They can do it themselves. 61 00:03:23,760 --> 00:03:27,902 So there's a lot of different job roles like that, just learning these [INAUDIBLE] 62 00:03:27,902 --> 00:03:31,320 skills that will actually save the company a lot of time and money. 63 00:03:31,320 --> 00:03:35,750 >> Wow that's pretty awesome, you work with kind of all of the, 64 00:03:35,750 --> 00:03:40,440 what sort of organizations are there like, >> Yeah, it's really all over the map so 65 00:03:40,440 --> 00:03:44,080 our plan start for as little as two or three people. 66 00:03:44,080 --> 00:03:48,020 If you're just a little tiny you're just getting started, you have only two of you, 67 00:03:48,020 --> 00:03:49,610 you can still get a business plan. 68 00:03:49,610 --> 00:03:53,990 So we have people from two people companies to huge 69 00:03:53,990 --> 00:03:56,480 enterprise companies with thousands of seats. 70 00:03:56,480 --> 00:03:58,070 >> Wow. >> So there's really no limit to 71 00:03:58,070 --> 00:04:03,190 the amount that you can purchase and we work with you to provide training plans. 72 00:04:03,190 --> 00:04:05,940 Implement the structure you need within the plans to make the training 73 00:04:05,940 --> 00:04:07,470 the most efficient possible. 74 00:04:07,470 --> 00:04:08,100 >> Okay. >> So 75 00:04:08,100 --> 00:04:10,020 we've even had some companies which is really cool. 76 00:04:10,020 --> 00:04:14,620 We've had people who have really be able to start their companies 77 00:04:14,620 --> 00:04:18,020 because of the technical skills that they learned from Treehouse. 78 00:04:18,020 --> 00:04:21,570 And now that they've founded their company and they have those tech skills they're 79 00:04:21,570 --> 00:04:25,910 using Treehouse as their internal learning tool for the employees that they hired. 80 00:04:25,910 --> 00:04:29,430 >> Those organizations are pretty big, they must get hard to manage right? 81 00:04:29,430 --> 00:04:30,910 >> Not really within Treehouse. 82 00:04:30,910 --> 00:04:34,510 We have a bunch of features within the platform that make it really simple. 83 00:04:34,510 --> 00:04:39,120 First off, you can break up your teams into different groups or departments. 84 00:04:39,120 --> 00:04:40,750 >> Cool. >> So, even if you are the main 85 00:04:40,750 --> 00:04:43,540 stakeholder in the plan that are managing things, you can group 86 00:04:43,540 --> 00:04:48,320 different teams into different departments and make department admins in control of 87 00:04:48,320 --> 00:04:52,930 those different departments so they can take ownership over their specific teams. 88 00:04:52,930 --> 00:04:56,918 So it makes easier so the onus is not one person to manage thousands of people. 89 00:04:56,918 --> 00:04:57,910 >> Okay. >> Yeah for sure. 90 00:04:57,910 --> 00:05:02,171 So another cool thing that we've done this last year is track assignments. 91 00:05:02,171 --> 00:05:03,884 Treehouse students know and 92 00:05:03,884 --> 00:05:08,540 love our pre-built tracks that our teachers like yourself built your Java. 93 00:05:08,540 --> 00:05:12,558 We have those for tones of topics so now if you're on a business plan or 94 00:05:12,558 --> 00:05:16,667 organization plan, we can work with you to build customized tracks. 95 00:05:16,667 --> 00:05:20,517 You can put causes and workshops in the order that you'd like, so 96 00:05:20,517 --> 00:05:23,320 that's most relevant to your specific teams. 97 00:05:23,320 --> 00:05:25,740 So you can do that with custom tracks. 98 00:05:25,740 --> 00:05:26,910 Or the pre-built tracks too. 99 00:05:26,910 --> 00:05:31,050 You can assign those tracks to people, specific people on your team. 100 00:05:31,050 --> 00:05:32,010 >> Wow. That's awesome. 101 00:05:32,010 --> 00:05:33,180 >> Yeah. >> So there's new, 102 00:05:33,180 --> 00:05:35,980 there's features that I might not have seen as a regular student. 103 00:05:35,980 --> 00:05:37,440 There's always new [INAUDIBLE]. 104 00:05:37,440 --> 00:05:40,570 What is the most favorite feature that's out there? 105 00:05:40,570 --> 00:05:42,395 >> Probably that new track assignment feature. 106 00:05:42,395 --> 00:05:47,520 Because the assignment is cool because from the individual members point of view, 107 00:05:47,520 --> 00:05:50,240 you know exactly what your manager wants you to learn. 108 00:05:50,240 --> 00:05:52,160 Your manager can also set a due date. 109 00:05:52,160 --> 00:05:56,690 So if you need to upscale that amount of project to learn by a certain date. 110 00:05:56,690 --> 00:05:58,960 To complete a project, they can do that. 111 00:05:58,960 --> 00:06:00,370 And also it's really scalable. 112 00:06:00,370 --> 00:06:02,580 So let's say, for example, 113 00:06:02,580 --> 00:06:07,120 your company needs a really efficient way to onboard new employees. 114 00:06:07,120 --> 00:06:10,560 And so you build out a track, you know the courses and workshops that you'd like. 115 00:06:10,560 --> 00:06:13,430 But you wanna keep reusing it over and over again. 116 00:06:13,430 --> 00:06:17,080 So one thing you can do is create multiple assignments or 117 00:06:17,080 --> 00:06:19,180 cohorts within the same track. 118 00:06:19,180 --> 00:06:21,610 And just keep reusing it over and over again. 119 00:06:21,610 --> 00:06:25,150 For example, for onboarding, let's say you want to create a summer hire group or 120 00:06:25,150 --> 00:06:27,850 a fall hire group, you can create those assignments and 121 00:06:27,850 --> 00:06:31,680 have separate data points within each assignment to keep track of each 122 00:06:31,680 --> 00:06:34,610 specific cohort that are going through Treehouse. 123 00:06:34,610 --> 00:06:35,790 >> That's super handy, I thought that, 124 00:06:35,790 --> 00:06:38,370 that must be hard to manage without something like this. 125 00:06:38,370 --> 00:06:39,110 I thought so. 126 00:06:39,110 --> 00:06:39,920 >> For sure. 127 00:06:39,920 --> 00:06:41,700 >> Yeah man. >> We make it really easy for everybody. 128 00:06:41,700 --> 00:06:44,610 >> Cool. Matt we've gotten to my 129 00:06:44,610 --> 00:06:45,700 favorite part of the show. 130 00:06:45,700 --> 00:06:46,780 >> Yeah. >> Where I get to ask a very 131 00:06:46,780 --> 00:06:48,100 important question. 132 00:06:48,100 --> 00:06:54,500 So you send out as a customer success manager, you send out an email, 133 00:06:54,500 --> 00:06:57,320 where you kinda give everybody information, keep them up to date. 134 00:06:57,320 --> 00:06:59,270 >> Yeah. >> Those people reading that email, 135 00:06:59,270 --> 00:07:01,480 what's something that they might not know about you? 136 00:07:01,480 --> 00:07:04,090 Just from getting that email from you? 137 00:07:04,090 --> 00:07:11,370 >> So, before I moved to Portland in 2013, I actually lived in Japan for five years. 138 00:07:11,370 --> 00:07:12,420 >> Really? >> Yes. 139 00:07:12,420 --> 00:07:13,680 >> Wow, what are you doing there? 140 00:07:13,680 --> 00:07:17,800 >> I was teaching English to middle school kids and elementary school kids. 141 00:07:17,800 --> 00:07:18,580 >> That's super fun. 142 00:07:18,580 --> 00:07:19,630 >> Yep, it was great. 143 00:07:19,630 --> 00:07:22,930 So that's what got me into education, one of the reasons I want to work here. 144 00:07:22,930 --> 00:07:24,130 >> That's super cool man. 145 00:07:24,130 --> 00:07:26,290 So do you speak Japanese still? 146 00:07:26,290 --> 00:07:28,950 A little of that, I'm a little more rusty now it's been a while since I've been over 147 00:07:28,950 --> 00:07:31,910 there but I still remember a little bit. 148 00:07:31,910 --> 00:07:33,830 >> You got some can you teach me some? 149 00:07:33,830 --> 00:07:36,200 >> Sure. >> I would like let's say good 150 00:07:36,200 --> 00:07:39,530 bye Treehouse students, lets close the show. 151 00:07:39,530 --> 00:07:44,134 >> Okay, so I mean the first [FOREIGN] >> [FOREIGN] 152 00:07:44,134 --> 00:07:46,680 >> [FOREIGN] is good bye and 153 00:07:46,680 --> 00:07:49,710 then students is [FOREIGN] >> [FOREIGN] 154 00:07:49,710 --> 00:07:54,461 >> So it would be [FOREIGN]. 155 00:07:54,461 --> 00:07:57,350 >> [FOREIGN] >> Okay ready? 156 00:07:57,350 --> 00:08:04,233 >> Let's do it. >> [FOREIGN] 157 00:08:04,233 --> 00:08:08,837 [SOUND] 158 00:08:08,837 --> 00:08:10,102 >> If you'd like to bring Treehouse to 159 00:08:10,102 --> 00:08:12,270 your business, check the links in the teachers' notes. 160 00:08:12,270 --> 00:08:14,650 I'm sure Matt would love to hear from you. 161 00:08:14,650 --> 00:08:15,730 Thanks for watching the Treehouse Show. 162 00:08:15,730 --> 00:08:17,720 And if you'd like to get in touch with this show, 163 00:08:17,720 --> 00:08:20,600 please reach out to me on Twitter, or hit us up in the community. 164 00:08:20,600 --> 00:08:22,145 See you next time, [FOREIGN]