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Hi, and welcome to the Treehouse show.

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The Treehouse show is our weekly
conversation with the Treehouse community.

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[SOUND] In this episode, we'll be
talking with customer success manager,

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educator, and custom track maker,
Matt Krzyzynski.

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Thank you so much for
being on the show Matt.

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>> Good to be here sir,
thanks for having me.

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>> I would like you to talk a little
bit about what it means to be

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a Customer Success Manager
here at Treehouse.

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>> Sure, so Treehouse has a couple
of different parts of the business.

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As most people know, you can subscribe on
individual plans, learn at your own pace.

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But we also have business and
organization plans, where you can

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combine folks onto one plan so you can
keep track of their learning progress.

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Where I come in is after people
purchase a plan, I work with them to

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make sure they're achieving whatever
their desired out come is with Treehouse.

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Whether that's building
training curriculums or

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giving advice about best practices for
implementing Treehouse at their business.

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>> Cool that's awesome.

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That's probably something that maybe
students haven't even thought about yet.

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Like I could get my business to pay for
this.

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You could get [INAUDIBLE] free right?

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>> For sure.

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So it's actually a very timely question
because now we're entering the Fall which

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is when a lot of companies are starting
to plan their budget for the next year.

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If you're an individual Treehouse student,
you're on your individual plan,

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you should definitely
look into these plans.

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Maybe check with your boss to see
if you have a learning budget,

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At your company and if it's available we'd
love to help to train the employees there.

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>> So let's take that,
let's help them out a little bit.

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>> Sure.
>> What is something that

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they could say to their boss?

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Why should they pay for this?

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>> Absolutely.

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You're gonna want to come prepared
when you ask for a training budget.

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The first thing is inquire
to see if it's available.

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And then be prepared to know,
I wanna acquire the skill, and be great

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if they paid for it, but what sort of
outcome will it lead to at the business?

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So you want to really lay out the x, y,
and z's of everything to your boss and

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say, I wanna learn this skill and it will
make me be this much more productive.

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And then down the road it
will make me accomplish this

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work much more faster just
be more efficient in my job.

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So for
an individual level from the short term,

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it's really great at training
employees on skills in the short term.

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When you think about it in the big picture
though, you can really use Treehouse as

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a really internal training tool
to really for career paths, and

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all sorts of things, that make
the business a lot more efficient.

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And just give them a lot more skills for

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a lots of different teams in the account
even if they're not technical.

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>> That's interesting, I guess we do
offer stuff that's not for technical.

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Like you don't need to,
we can start at the very beginning.

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>> Absolutely, so these days as you know,
tech touches everything.

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Before, maybe just developers
would need technical training,

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but these days we've been seeing a lot
of different teams who are not technical

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using Treehouse just to give them new
skills such as maybe marketers or

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designers learning front-end development.

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Cuz at companies, you want your developers
to be working on the most critical parts

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of the product maybe the most critical
outstanding bugs that are going on.

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So if you can have marketers or

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designers learning from them to build
landing pages or to send out HTML emails.

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They can take that workload
off of the developers.

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They can do it themselves.

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So there's a lot of different job roles
like that, just learning these [INAUDIBLE]

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skills that will actually save
the company a lot of time and money.

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>> Wow that's pretty awesome,
you work with kind of all of the,

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what sort of organizations are there like,
>> Yeah, it's really all over the map so

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our plan start for
as little as two or three people.

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If you're just a little tiny you're just
getting started, you have only two of you,

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you can still get a business plan.

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So we have people from two
people companies to huge

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enterprise companies
with thousands of seats.

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>> Wow.
>> So there's really no limit to

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the amount that you can purchase and we
work with you to provide training plans.

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Implement the structure you need
within the plans to make the training

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the most efficient possible.

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>> Okay.
>> So

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we've even had some companies
which is really cool.

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We've had people who have really
be able to start their companies

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because of the technical skills
that they learned from Treehouse.

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And now that they've founded their company
and they have those tech skills they're

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using Treehouse as their internal learning
tool for the employees that they hired.

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>> Those organizations are pretty big,
they must get hard to manage right?

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>> Not really within Treehouse.

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We have a bunch of features within
the platform that make it really simple.

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First off, you can break up your teams
into different groups or departments.

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>> Cool.
>> So, even if you are the main

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stakeholder in the plan that
are managing things, you can group

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different teams into different departments
and make department admins in control of

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those different departments so they can
take ownership over their specific teams.

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So it makes easier so the onus is not one
person to manage thousands of people.

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>> Okay.
>> Yeah for sure.

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So another cool thing that we've done
this last year is track assignments.

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Treehouse students know and

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love our pre-built tracks that our
teachers like yourself built your Java.

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We have those for tones of topics so
now if you're on a business plan or

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organization plan, we can work with
you to build customized tracks.

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You can put causes and
workshops in the order that you'd like, so

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that's most relevant to
your specific teams.

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So you can do that with custom tracks.

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Or the pre-built tracks too.

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You can assign those tracks to people,
specific people on your team.

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>> Wow.
That's awesome.

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>> Yeah.
>> So there's new,

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there's features that I might not
have seen as a regular student.

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There's always new [INAUDIBLE].

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What is the most favorite
feature that's out there?

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>> Probably that new
track assignment feature.

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Because the assignment is cool because
from the individual members point of view,

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you know exactly what your
manager wants you to learn.

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Your manager can also set a due date.

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So if you need to upscale that amount
of project to learn by a certain date.

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To complete a project, they can do that.

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And also it's really scalable.

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So let's say, for example,

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your company needs a really efficient
way to onboard new employees.

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And so you build out a track, you know
the courses and workshops that you'd like.

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But you wanna keep reusing it over and
over again.

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So one thing you can do is
create multiple assignments or

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cohorts within the same track.

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And just keep reusing it over and
over again.

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For example, for onboarding, let's say
you want to create a summer hire group or

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a fall hire group,
you can create those assignments and

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have separate data points within each
assignment to keep track of each

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specific cohort that
are going through Treehouse.

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>> That's super handy, I thought that,

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that must be hard to manage
without something like this.

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I thought so.

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>> For sure.

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>> Yeah man.
>> We make it really easy for everybody.

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>> Cool.
Matt we've gotten to my

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favorite part of the show.

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>> Yeah.
>> Where I get to ask a very

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important question.

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So you send out as a customer success
manager, you send out an email,

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where you kinda give everybody
information, keep them up to date.

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>> Yeah.
>> Those people reading that email,

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what's something that they
might not know about you?

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Just from getting that email from you?

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>> So, before I moved to Portland in 2013,
I actually lived in Japan for five years.

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>> Really?
>> Yes.

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>> Wow, what are you doing there?

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>> I was teaching English to middle
school kids and elementary school kids.

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>> That's super fun.

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>> Yep, it was great.

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So that's what got me into education,
one of the reasons I want to work here.

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>> That's super cool man.

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So do you speak Japanese still?

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A little of that, I'm a little more rusty
now it's been a while since I've been over

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there but I still remember a little bit.

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>> You got some can you teach me some?

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>> Sure.
>> I would like let's say good

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bye Treehouse students,
lets close the show.

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>> Okay, so I mean the first [FOREIGN]
>> [FOREIGN]

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>> [FOREIGN] is good bye and

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then students is [FOREIGN]
>> [FOREIGN]

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>> So it would be [FOREIGN].

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>> [FOREIGN]
>> Okay ready?

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>> Let's do it.
>> [FOREIGN]

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[SOUND]

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>> If you'd like to bring Treehouse to

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your business,
check the links in the teachers' notes.

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I'm sure Matt would love to hear from you.

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Thanks for watching the Treehouse Show.

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And if you'd like to get
in touch with this show,

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please reach out to me on Twitter,
or hit us up in the community.

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See you next time, [FOREIGN]