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General Discussion

Trevor Ward
PLUS
Trevor Ward
Courses Plus Student 632 Points
Posted by Trevor Ward
Trevor Ward
Courses Plus Student 632 Points

ACCOUNT CHARGED $50 AFTER PAUSING

Hi, I paused my account on March 1st, I even filled out a customer feedback report and got the response here: Customer Feedback customers@teamtreehouse.com Mar 1

to me Hi there,

Thank you for your feedback - we understand. Good luck with everything in the meantime!

Best, Treehouse Support help@teamtreehouse.com

I have not been back on my account since it was paused and somehow I've been charged $50 for the monthly subscription 2 days ago, March 13th. I was recommended pausing my account rather than deleting it so i could keep my progress and not be charged the monthly fee. I would appreciate a refunding of the money ASAP.

Thank you, Trevor Ward

1 Answer

Kevin Korte
Kevin Korte
28,148 Points
Kevin Korte
Kevin Korte
28,148 Points

Hey Trevor,

Sorry to hear man, the forums aren't a great place to resolve this though, it's mostly just us students, and while staff check in, it's easy to get lost in the see of other posts.

If you haven't already, I'd directly email help@teamtreehouse.com and ask that they take a look at your account status. It'll be the fastest way to get it resolved.