Welcome to the Treehouse Community
Want to collaborate on code errors? Have bugs you need feedback on? Looking for an extra set of eyes on your latest project? Get support with fellow developers, designers, and programmers of all backgrounds and skill levels here with the Treehouse Community!
Looking to learn something new?
Treehouse offers a seven day free trial for new students. Get access to thousands of hours of content and join thousands of Treehouse students and alumni in the community today.Start your free trial
Trevor WardCourses Plus Student 632 Points
ACCOUNT CHARGED $50 AFTER PAUSING
Hi, I paused my account on March 1st, I even filled out a customer feedback report and got the response here: Customer Feedback firstname.lastname@example.org Mar 1
to me Hi there,
Thank you for your feedback - we understand. Good luck with everything in the meantime!
Best, Treehouse Support email@example.com
I have not been back on my account since it was paused and somehow I've been charged $50 for the monthly subscription 2 days ago, March 13th. I was recommended pausing my account rather than deleting it so i could keep my progress and not be charged the monthly fee. I would appreciate a refunding of the money ASAP.
Thank you, Trevor Ward
Kevin Korte28,147 Points
Sorry to hear man, the forums aren't a great place to resolve this though, it's mostly just us students, and while staff check in, it's easy to get lost in the see of other posts.
If you haven't already, I'd directly email firstname.lastname@example.org and ask that they take a look at your account status. It'll be the fastest way to get it resolved.