Customer Support

Having issues?

Some of the most frequently asked questions from students are listed below with helpful answers from our Support team. If you need help with something not answered below, check out the Community. It's an active, helpful community of fellow Treehouse students.

If you don't find an answer below or on the Treehouse Forum, we'd love the opportunity to help you. You can get in touch with our Support team directly by clicking the button below.

Contact Support
Report a bug

Shoot us an email at help@teamtreehouse.com with a link and a screenshot. If this bug hasn’t been reported before, we’ll award you a special Exterminator badge as a thank you!

Response times from our Support team are fastest from 9am-6pm ET, Monday thru Thursday. Support requests submitted outside those times may receive delayed responses.

FAQ

Treehouse Accounts

How do I do things such as upgrade, cancel, pause or update my billing information?

You can find these options on your Enrollment page. If you need more help, please watch these brief videos which will show you how to upgrade or change your plan and also how to pause or cancel your enrollment.

Can I gift a subscription to someone?

Yes! We do offer gift certificates. Please email help@teamtreehouse.com for more information.

Can I use an internationally accepted debit or credit card to enroll?

As long as your card is allowed to be used within the United States, yes!

Do you offer a Group Membership at a discounted rate?

We do offer group membership discounts. Please fill out the form at teamtreehouse.com/features/organizations and someone from our Organizations team will follow up with you.

Do you offer a discounted student plan?

We do! It’s $9 a month for the Basic plan, and $25 a month for the Pro plan. To join, please email help@teamtreehouse.com with a valid student photo ID or a valid photo ID with your name on it. We also need to see a recent class document that includes your name, date and school’s name, such as a class schedule, tuition bill or an unofficial transcript. We’ll take care of the rest!

Do you have a free trial?

We offer everyone a 14 day free trial! You can take advantage of it by visiting our sign-up page!

Learning Content

How do I download videos for offline viewing?

The easiest solution is to download our feed via iTunes.

How do I recommend new content/new suggestions?

At this time you can email us at help@teamtreehouse.com with the subject line "Content Suggestion". We review all emails and make note each month of what our students are wanting to see. This helps shape our decisions about content and features in the near future!

What can I do if I’m stuck on a Code Challenge task?

We advise that you first utilize our Community if you’re stuck on a task. Please be sure to include a link to the Code Challenge and confirm which task number you’re stuck on. Also, include a screenshot of your code within the Code Challenge text editor or a code sample in markdown. Feel free to send us an email to help@teamtreehouse.com with a link to your post if you haven’t received a response within 24 business hours.

Misc

I have a great idea for an application or website, but need help on where to begin. Can you guys help me?

We advise posting personal requests in our Community where our teachers and other students can provide you with some pointers on where to begin!

I found a bug. Where can I report that?

In the unlikely situation you stumble across a bug, go ahead and shoot us an email at help@teamtreehouse.com with a link and a screenshot. If this bug hasn’t been reported before, we’ll award you with a special Exterminator badge as a thank you!