Some of the most frequently asked questions from students are listed below with helpful answers from our Support team. If you need help with something not answered below, check out the Community. It's an active, helpful community of fellow Treehouse students. You can also visit our Knowledge Base, which has answers for many common questions about Treehouse.
If you don't find an answer below or on the Treehouse Forum, we'd love the opportunity to help you. You can get in touch with our Support team directly by clicking the button below.
Shoot us an email at firstname.lastname@example.org with a link and a screenshot. If this bug hasn’t been reported before, we’ll award you a special Exterminator badge as a thank you!
Response times from our Support team are fastest from - UTC, through . Support requests submitted outside those times may receive delayed responses.
For pausing or cancelling, you will need to click on the down arrow next to your profile picture and then select "Subscription". From there, you can scroll to the bottom of the page where there will be "Pause Subscription" and "Cancel Subscription" buttons.
Yes! We do offer gift certificates. Please email email@example.com for more information.
As long as your card is allowed to be used within the United States, yes!
We do offer group membership discounts. Please fill out the form here and someone from our Organizations team will follow up with you.
We offer everyone a 7 day free trial! You can take advantage of it by visiting our sign-up page!
To download videos en masse, you'll need to have iTunes installed.
Once you've installed iTunes, simply follow the instructions below:
If you don't have iTunes, or don't wish to install it, you can also download videos individually directly from the video page itself.
At this time you can email us at firstname.lastname@example.org with the subject line "Content Suggestion". We review all emails and make note each month of what our students are wanting to see. This helps shape our decisions about content and features in the near future!
We advise that you first utilize our Community if you’re stuck on a task. Please be sure to include a link to the Code Challenge and confirm which task number you’re stuck on. Also, include a screenshot of your code within the Code Challenge text editor or a code sample in markdown. Feel free to send us an email to email@example.com with a link to your post if you haven’t received a response within 24 business hours.
We advise posting personal requests in our Community where our teachers and other students can provide you with some pointers on where to begin!
In the unlikely situation you stumble across a bug, go ahead and shoot us an email at firstname.lastname@example.org with a link and a screenshot. If this bug hasn’t been reported before, we’ll award you with a special Exterminator badge as a thank you!