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Customer Support

Having issues?

Some of the most frequently asked questions from students are listed below with helpful answers from our Support team. If you need help with something not answered below, check out the Community. It's an active, helpful community of fellow Treehouse students. You can also visit our Knowledge Base, which has answers for many common questions about Treehouse.

If you don't find an answer below or on the Treehouse Forum, we'd love the opportunity to help you. You can get in touch with our Support team directly by clicking the button below.

Contact Support
Report a bug

Shoot us an email at with a link and a screenshot. If this bug hasn’t been reported before, we’ll award you a special Exterminator badge as a thank you!

Response times from our Support team are fastest from - UTC, through . Support requests submitted outside those times may receive delayed responses.


Treehouse Accounts

How do I do things such as upgrade or update my billing information?

You can find these options on your Enrollment page. If you need more help with upgrading, please watch this brief video which will show you how to upgrade or change your plan.

How can I pause or cancel my account?

For pausing or cancelling, you will need to click on the down arrow next to your profile picture and then select "Subscription". From there, you can scroll to the bottom of the page where there will be "Pause Subscription" and "Cancel Subscription" buttons.

Can I gift a subscription to someone?

Yes! We do offer gift certificates. Please email for more information.

Can I use an internationally accepted debit or credit card to enroll?

As long as your card is allowed to be used within the United States, yes!

Do you offer a Group Membership at a discounted rate?

We do offer group membership discounts. Please fill out the form here and someone from our Organizations team will follow up with you.

Do you have a free trial?

We offer everyone a 7 day free trial! You can take advantage of it by visiting our sign-up page!

Learning Content

How do I download videos for offline viewing?

To download videos en masse, you'll need to have iTunes installed.

Once you've installed iTunes, simply follow the instructions below:

  1. On the far right of the course's overview page, select iTunes Feed option under Downloads;
  2. iTunes will open and show the name of the first video or the course name itself;
  3. Towards the top of iTunes select the Feed option to show all videos within the course;
  4. Download each video from that list as desired.

If you don't have iTunes, or don't wish to install it, you can also download videos individually directly from the video page itself.

  • Simply select the Downloads tab under the video and right-click either the HD or SD file and select the "Save as..." option.

How do I recommend new content/new suggestions?

At this time you can email us at with the subject line "Content Suggestion". We review all emails and make note each month of what our students are wanting to see. This helps shape our decisions about content and features in the near future!

What can I do if I’m stuck on a Code Challenge task?

We advise that you first utilize our Community if you’re stuck on a task. Please be sure to include a link to the Code Challenge and confirm which task number you’re stuck on. Also, include a screenshot of your code within the Code Challenge text editor or a code sample in markdown. Feel free to send us an email to with a link to your post if you haven’t received a response within 24 business hours.


I have a great idea for an application or website, but need help on where to begin. Can you guys help me?

We advise posting personal requests in our Community where our teachers and other students can provide you with some pointers on where to begin!

I found a bug. Where can I report that?

In the unlikely situation you stumble across a bug, go ahead and shoot us an email at with a link and a screenshot. If this bug hasn’t been reported before, we’ll award you with a special Exterminator badge as a thank you!