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General Discussion

Posted by silk
silk
2,783 Points

anybody else having trouble loading videos?

for example: https://teamtreehouse.com/library/how-to-make-a-website/html-first/what-is-html

videos struggling to load, just seeing perpetual loading icon. it doesn't matter if i use incognito mode or not. everything else on the web (youtube, etc) loads perfectly fine for me, so i know it's not my internet.

4 Answers

Matt McNally
Matt McNally
516 Points
Matt McNally
Matt McNally
516 Points

Some general troubleshooting techniques that may be of help:

Make sure your browser is up to date.

Use a different browser (Chrome, Firefox, Internet Explorer, Safari, etc)

Check to see if you have the latest version of Flash installed (Check here: https://helpx.adobe.com/flash-player.html)

Clear your Cache and Refresh

Greg Kaleka
Greg Kaleka
39,021 Points
Greg Kaleka
Greg Kaleka
39,021 Points

Hey silk,

I'm not having any issues, but jeremy hilton posted something similar recently. Might be a bug. I'd encourage you (as I did him) to contact support. Might be a problem with the new database they migrated to yesterday. It would be good for them to know who's having issues.

silk
silk
2,783 Points
silk
silk
2,783 Points

thanks guys. yeah i have everything latest and tried all my browsers (normal/incognito) and i can't even load their promo video on the homepage, much less the lesson videos.

anyway i opened a case in support and see what they say.

silk
silk
2,783 Points
silk
silk
2,783 Points

so i was told by support that there are a lot of AT&T internet users in the midwest having the same issues (i'm in chicago). can anyone else located in the midwest confirm this?