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General Discussion

Andrew Smith
Andrew Smith
14,330 Points
Posted by Andrew Smith
Andrew Smith
14,330 Points

Can't Login to Treehouse iPad App

I'm currently unable to login to the Treehouse app on my iPad Mini. I checked twice to ensure my email and password entries were the same as with the browser version of Treehouse, but despite this and a working wi-fi connection I keep getting a "Oops! Please check your login details." (paraphrasing here). The app appears up-to-date, and reopening the app and restarting my wi-fi connection doesn't help.

Any ideas of what I could be missing? I currently have no trouble logging into Treehouse on my laptop with the exact same email and password entries, and over the same wi-fi network.

Monique Tucker
Monique Tucker
4,659 Points

I'm having the exact same issue!

Shahin Zangenehpour
Shahin Zangenehpour
19,146 Points

Same here! Happened all of a sudden a few minutes ago!

Shahin Zangenehpour
Shahin Zangenehpour
19,146 Points

Hey folks, Just got the following response form Amit (@treehouse). It seems the issue is now resolved and I concur. Bonne coding!

{ Hi Shahin,

Very sorry about the inconvenience. We have fixed the issue now so please try again.

Thanks, Amit };

4 Answers

Caleb Kleveter
MOD
Caleb Kleveter
Treehouse Moderator 37,862 Points
Caleb Kleveter
Caleb Kleveter
Treehouse Moderator 37,862 Points

The best answers I can give are check the app store and see if the version is up to date (but that probably wouldn't make a difference), and contact help@teamtreehouse.com.

Andrew Smith
Andrew Smith
14,330 Points
Andrew Smith
Andrew Smith
14,330 Points

Thanks. I've just e-mailed the site's support team and will update this thread with any solution that comes from my interactions with them.

Shahin Zangenehpour
Shahin Zangenehpour
19,146 Points

I did the same, Andrew and still waiting for a reply. If I hear back before you, I will post to the thread for everyone's benefit.

Andrew Smith
Andrew Smith
14,330 Points
Andrew Smith
Andrew Smith
14,330 Points

The login problem cleared up for me last night. Treehouse support also got back to me this morning and stated that the issue should now be resolved after yesterday's difficulties.

victor ollervidez
victor ollervidez
14,934 Points
victor ollervidez
victor ollervidez
14,934 Points

I've got the same issue bro's. Even after I downloaded the update it still gives me the incorrect credentials error even though they are correct.

Dino Alves
Dino Alves
3,936 Points
Dino Alves
Dino Alves
3,936 Points

Hi,

I am having the same issue right now. I am unable to login using iPad app but I can login successfully using same details on my macbook online. Please advise as to when this will be fixed?

Kind regards,

Dino Alves

Andrew Smith
Andrew Smith
14,330 Points
Andrew Smith
Andrew Smith
14,330 Points

Try logging in to the iPad app today. The problem cleared up for me last night.

Dino Alves
Dino Alves
3,936 Points
Dino Alves
Dino Alves
3,936 Points

All fixed! Thanks for the speedy work guys!

lisagentle
lisagentle
575 Points
lisagentle
lisagentle
575 Points

I have just logged into the free 7 day trial and I have the same problem. The website works on my computer but not on iPad.