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General Discussion

Posted by Paul wleb
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Paul wleb
Front End Web Development Techdegree Student 274 Points

Close subscription of enrollment

how do i close subscription of enrollment?

i downgraded from pro to basic plan and was supposed to be refunded $22.9 for the remaining balance and $25 for the basic plan since i want to close the subscription.

i have emailed teamtreehouse, no response yet.

Any clue ?

3 Answers

Michael Afanasiev
PLUS
Michael Afanasiev
Courses Plus Student 15,596 Points
Michael Afanasiev
Michael Afanasiev
Courses Plus Student 15,596 Points

Hi Paul,

I don't think anyone of us here will have the slightest clue why you're haven't been refunded yet, wait for the reply from the support team, usually it takes up to 24 hours to get a response.

Until then, keep on hacking!

Paul wleb
seal-mask
.a{fill-rule:evenodd;}techdegree
Paul wleb
Front End Web Development Techdegree Student 274 Points
Paul wleb
.a{fill-rule:evenodd;}techdegree
Paul wleb
Front End Web Development Techdegree Student 274 Points

Thanks Michael, will be waiting for the response.

Jay Padzensky
Jay Padzensky
4,731 Points
Jay Padzensky
Jay Padzensky
4,731 Points

Have you received a response yet? Our ticket queue has been emptied quite a few times since this was originally posted, so if you haven't received anything, perhaps it ended up in a Spam folder. Without going into account specific detail, when an account is downgraded from Pro to Basic, you will receive the difference in the form of a pro-rata credit applied to the account, not a refund. Hope this helps some. If you still have questions, please let Support know at help@teamtreehouse.com. Thanks!