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General Discussion

Daniel Lute
Daniel Lute
3,043 Points

Closed Caption?

One of reason why I joined Treehouse because of their accessibility and having closed caption on all videos. However, lately I noticed that many of new videos have no closed caption at all. This put me in hugely disadvantage as I'm Deaf. Is there any reason why almost all new videos dated up to about month or so ago to now have no closed captions?

5 Answers

James Barnett
James Barnett
39,199 Points

If you have a list of videos that have been out for over a month and are currently lacking subtitles send an email to Treehouse support at help@teamtreehouse.com so they can check on them.

Nathan Bentley
Nathan Bentley
12,680 Points

i have been trying to ask them too. Glad i am not the only one needing it.

Rob Allessi
seal-mask
.a{fill-rule:evenodd;}techdegree
Rob Allessi
Front End Web Development Techdegree Student 8,599 Points

It can take several days for newer videos to receive their closed captions. If you see a video that doesn't have any (again, newly released videos will not have them immediately) just shoot us an email at help@teamtreehouse.com!

Daniel Lute
Daniel Lute
3,043 Points

I would make suggestion to have icon CC by video to know which have subtitle than having to click to every video to see if they have or has been added recently. For example, Treehouse Show Episode 47 and upwards have no captions. And it is painstaking to check every episodes from 47 to 65 to see if any of those captions has been added.

James Barnett
James Barnett
39,199 Points

Tagging Jeremy Jantz & Tommy Morgan to get their thoughts on this.

Nathan Bentley
Nathan Bentley
12,680 Points

Great idea Dan. I posted an similar idea about a week or two ago but had no responses! Maybe I didnt explain well as you! Hopefully they will take on board.