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General Discussion

Posted by raphaelhennessy
raphaelhennessy
3,217 Points

Four treehouse payments in six days?

I have used treehouse for around two years now and had no payment issues, but today I checked my bank account and was surprised by four payments to treehouse of $25 each within a six day period. I have the Basic subscription, which is $25 a month and I can see that it is paying on a monthly basis before now, but then I have a payment on the 3rd of September 2015, 4th of September, 5th of September and the 9th. Has anyone else had a problem like this or know a way to resolve it? Any help would be greatly appreciated.

Thanks in advance, -Raph

3 Answers

Julian Aramburu
Julian Aramburu
11,368 Points
Julian Aramburu
Julian Aramburu
11,368 Points

Hi Raph! I have used treehouse for 3 months now and everything is going fine for me. Why don't you contact someone from treehouse regarding your problem? That would be the best course of action I guess and everything should be alright!

raphaelhennessy
raphaelhennessy
3,217 Points

Thank you! I will do that.

Jason Anders
MOD
Jason Anders
Treehouse Moderator 145,862 Points
Jason Anders
Jason Anders
Treehouse Moderator 145,862 Points

Hello Ralph.

There was obviously a mistake somewhere along the lines. Please contact Treehouse Support with this issue.

raphaelhennessy
raphaelhennessy
3,217 Points

Thanks for replying, I will try that now.

Kevin Korte
Kevin Korte
28,149 Points
Kevin Korte
Kevin Korte
28,149 Points

Not sure what happened, but I agree the folks that manage the Treehouse Support have been great with me, and I'm sure they'll fix the problem for you.