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General Discussion

Posted by Kendall Chung
Kendall Chung
9,511 Points

How do I make a payment after it has been overdue?

Hey guys,

I was meant to be charged yesterday for my techdegree, however, I did not have enough funds on my debit card. I went into my account settings to change the payment to my credit card but Treehouse does not charge me after updating my payment details.

I just receive a notification on the top of every page from Treehouse saying "You have an overdue payment, so you don't currently have full access to our learning material. If you're ready to start learning again, click here to update your payment method."

How do I activate Treehouse to charge me so I may get on with my work?

Treehouse admins please help me and if anyone got any tips please give.

Thank you all!

13 Answers

Kendall Chung
Kendall Chung
9,511 Points
Kendall Chung
Kendall Chung
9,511 Points

Oh and i can only access 30 secs of every video.

Chelsey V
Chelsey V
912 Points
Chelsey V
Chelsey V
912 Points

Hi Kendall Chung,

Can you please send us an email? We'd be happy to help out with this and get everything set. :)

help@teamtreehouse.com- thank you!

Thoedore Rodgers
Thoedore Rodgers
567 Points
Thoedore Rodgers
Thoedore Rodgers
567 Points

I am having the same problems right now.

Cullan Hartness
Cullan Hartness
2,153 Points
Cullan Hartness
Cullan Hartness
2,153 Points

I am also having this problem.

Ibrahim Al-Khalidi
Ibrahim Al-Khalidi
414 Points
Ibrahim Al-Khalidi
Ibrahim Al-Khalidi
414 Points

I have enough funds but still teamtreehouse.com couldn't charge my debit card and it now shows the same message "you have an overdue payment, so you don't currently have full access to our learning material. If you're ready to start learning again, click here to update your payment method"

I send email to support no one answer :(

Ghalle Biedermann
Ghalle Biedermann
3,883 Points
Ghalle Biedermann
Ghalle Biedermann
3,883 Points

I am having the exact same problem. I also emailed help@teamtreehouse.com but it's taking a bit long for a response.

Evans Attafuah
Evans Attafuah
18,277 Points
Evans Attafuah
Evans Attafuah
18,277 Points

Am also having the same problem. Had this ever since I started using Treehouse. It sucks, please make the problem go away.

Kartik Patel
Kartik Patel
1,494 Points
Kartik Patel
Kartik Patel
1,494 Points

Am also having the same problem. Had this ever since I started using Treehouse. It sucks, please make the problem go away.

Paul Henri
Paul Henri
2,136 Points
Paul Henri
Paul Henri
2,136 Points

Spent 40 minutes looking to make a payment on their website. Not exactly UX friendly... If it's so difficult to make a payment then just make it free! ?

Bartlomiej Zabielski
PLUS
Bartlomiej Zabielski
Courses Plus Student 10,363 Points
Bartlomiej Zabielski
Bartlomiej Zabielski
Courses Plus Student 10,363 Points

I want to make a payment for my overdue fee but cant see where.

Al Cook
Al Cook
177 Points
Al Cook
Al Cook
177 Points

This is ridiculous. Just want to continue but can't make the payment. There is money on my card now and I'm stuck with this overdue payment banner.

Tarun Bisht
Tarun Bisht
453 Points
Tarun Bisht
Tarun Bisht
453 Points

Having the same problem of "Overdue payment " issue even though my card has enough funds.Kindly fix this matter asap.It sucks.

Netanel Hayo
Netanel Hayo
571 Points
Netanel Hayo
Netanel Hayo
571 Points

same problem, really frustrated