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Fco.Manuel Torres
5,724 PointsI don't want the Pro version
Hello, I´ve just reactivate my account after use the free trial, some months between, but when i have introduced my billing numbers the paid has been done for the pro version not the basic, I need a solution for that, i just need the basic version.
For me is not problem if i can take two months for the basic version, I do not need a refund but i am not interested in the pro version at all.
note: I have previously changed the plan to basic version, but for some reason he has changed again by itself...
3 Answers
Gianmarco Mazzoran
22,076 PointsHi,
try to contact Threehouse Support
Fco.Manuel Torres
5,724 PointsHello again,
For now, it seems like I will have an extra credit for the next billing time, I do not find that extra credit marked anywhere in my account but I trust that there will be no problem.
Thanks!
Gianmarco Mazzoran
22,076 PointsHi,
for sure there will be no problems! Glad that you resolve your issue!
Best, Gianmarco
oliver hager
2,077 PointsHi Franco, I just had the same problem. Did they give you the credit?
Fco.Manuel Torres
5,724 PointsFco.Manuel Torres
5,724 PointsThanks! I did it, now i am waiting for a response.