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Ryan Duncan
7,146 PointsIs anyone else having a problem with videos loading?
When trying to do a course for the past 2 days it takes forever just to get done with one video. The videos just buffer and buffer. They will play for about 3 seconds and buffer and repeat. I have checked my internet connection, gone to multiple different sites that stream videos and everything is fine on my end.
1 Answer
Rob Allessi
8,600 PointsHi Ryan Duncan
That sounds really frustrating, I'm sorry to hear that you're experiencing this. We haven't seen any sort of trends coming into Support that would suggest there's a problem. We do see the occasional email where there is a complaint about this, but the matter is typically always related to the CDN within the person's region. We use Fastly CDN.
Are you by chance using a VPN? We've seen some issues where folks using a VPN have trouble with streaming and temporarily disabling it resolve their issue.
Ryan Duncan
7,146 PointsRyan Duncan
7,146 PointsI am not on a VPN. What would be my next step into fixing the issue? It's really bumming me out that I cannot get any studying done at all.