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Posted by Noah A
Noah A
4,144 Points

Javascript Export to Excel function works on one pc, not others - why?

Howdy folks!

So for an internal report I added an export to excel function, and although it works for me most of the times, when I add 'custom dates' for the search for the records it ceases working. One of my bosses also claims that using custom dates breaks the functionality, however my other boss claims that in all tests, under any search parameters, the function consistently works for him.

Why would this work for some users (pcs + browsers), but not others?

Noah A
Noah A
4,144 Points

I imagine that it would involve the browser, the version, and its settings.

Steven Parker
Steven Parker
243,318 Points
Steven Parker
Steven Parker
243,318 Points

How did you add "an export to excel function"? This sounds like a serious chunk of code.

1 Answer

hamcrjside
hamcrjside
4,599 Points
hamcrjside
hamcrjside
4,599 Points

I would find out what OS and Browser combo each of them is using. Then, I'd focus my attention on the OS-Browser combo that is causing problems by researching similar issues on that browser, etc. You can use a simulator or a service like BrowserStack or SauceLabs (that I know of) to troubleshoot and test the feature further on that browser.

By the way, are you using a calendar widget or date picker type of thing? My QA experience has shown me time and again that those tend to be a little prone to issues but they are often indispensable.

Good luck!

P.S. As Noah pointed out, settings could make a difference, too. In the event both of your bosses/coworkers are using the same browser, explore with different setting while troubleshooting/testing.