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General Discussion

Payment Issues

On the 14th of May, I renewed my Treehouse account on the iOS App. But when I realised that the timing was not going to work out, I cancelled the subscription and my itunes credit was not charged. On the 8th of June, I renewed the account once again, set to expire on the 8th of July. But I am now getting the overdue payment bar up the top, saying I have to update my payment method. It is the 14th of June today. 1 month has passed since I originally tried to renew the account but cancelled.

Is there anything I can do to fix this, or anyone who can help?

Jay Padzensky
Jay Padzensky
4,731 Points

Hey Heath,

Just a heads up, Support sent you a reply to your email. Thanks for reaching out!

1 Answer

Kevin Korte
Kevin Korte
28,148 Points

Hey Heath,

If you haven't already, make sure to email help@teamtreehouse.com, as they'll surely be able to look into this further.

I've sent the support email. Thanks :)