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General Discussion

Posted by Heath Robertson
Heath Robertson
3,158 Points

Payment Issues

On the 14th of May, I renewed my Treehouse account on the iOS App. But when I realised that the timing was not going to work out, I cancelled the subscription and my itunes credit was not charged. On the 8th of June, I renewed the account once again, set to expire on the 8th of July. But I am now getting the overdue payment bar up the top, saying I have to update my payment method. It is the 14th of June today. 1 month has passed since I originally tried to renew the account but cancelled.

Is there anything I can do to fix this, or anyone who can help?

Heath Robertson
Heath Robertson
3,158 Points

Apple Receipt

Jay Padzensky
Jay Padzensky
4,731 Points
Jay Padzensky
Jay Padzensky
4,731 Points

Hey Heath,

Just a heads up, Support sent you a reply to your email. Thanks for reaching out!

1 Answer

Kevin Korte
Kevin Korte
28,148 Points
Kevin Korte
Kevin Korte
28,148 Points

Hey Heath,

If you haven't already, make sure to email help@teamtreehouse.com, as they'll surely be able to look into this further.

Heath Robertson
Heath Robertson
3,158 Points

I've sent the support email. Thanks :)