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General Discussion

Posted by Francis Isberto
Francis Isberto
Courses Plus Student 25,343 Points

Problem with Treehouse videos

Have you been encountering problems with Treehouse videos lately? I have been having trouble watching videos. Please tell me your stories and share it also to the community. Thanks!

5 Answers

Andrew Martin
Andrew Martin
1,728 Points
Andrew Martin
Andrew Martin
1,728 Points

I noticed that when I switch to another tab while watching videos, the video will be stuck when I come back but the sound is still going. Then I get prompted to wait or kill it. Usually have to close the tab and reopen it, refreshing doesn't work. Working on a Chromebook, if that makes a difference. I have resorted to un-attaching the treehouse tab, that. Fixes it.

Curtis Murley
Curtis Murley
2,766 Points

I'm encountering that same issue. Sort of annoying if you want to type notes or code snippets along with the video

Michael Afanasiev
PLUS
Michael Afanasiev
Courses Plus Student 15,597 Points
Michael Afanasiev
Michael Afanasiev
Courses Plus Student 15,597 Points

I have an issue that happens once in a while, though I can't seem to recreate it - when I pause the video, there is another voice of another teacher in the background, it's always the same voice and there's no way to stop it.

Don't know if it's a browser issue, it happened on OS Yosemite with Safari 8.0.8, currently I am on El Capitan with Safari 9.0, we'll see how it goes.

Curtis Murley
Curtis Murley
2,766 Points

That voice plays if you pause the video with space-bar. I don't believe that is a bug and think it's intentional if you listen to what he's saying

Michael Afanasiev
Michael Afanasiev
Courses Plus Student 15,597 Points

Hi Curtis,

I have tried it again, and you are right about the space bar, although the things that he is saying sound like it's coming from a video of some sort as you can hear noises of swiping and popping.

Also the sound of it is way too loud! and if you try it yourself, it's doesn't happen everytime you press the space-bar.

EDIT: I believe I was right, I actually found the video of it! (https://www.youtube.com/watch?v=UaiOPREaj98) I do believe it's a bug, but if a STAFF member or a Mod could confirm if it is or not, would be great. :)

Kara Proulx
Kara Proulx
3,392 Points
Kara Proulx
Kara Proulx
3,392 Points

Hey Everyone!

We're terribly sorry if you are running into any issues with playing our videos! Here is something you can try to see if it helps:

If you are using Chrome or Firefox, please open a new window in Incognito Mode (Chrome) or Privacy Mode (Firefox) and try playing a video. This'll disable any 3rd party plugins you have installed within your browser. If the video playback improves then it means you have a plugin installed that is interfering with video playback on our site, likely one that has to do with HTML5.

If you still have any troubles, please feel free to reach out to us here in Support at help@teamtreehouse.com to see if we can be of any further assistance! We are aware of the issue with pausing the video with the space bar and when it's started again, sound from another video starts. We may recommend to use your mouse or mousepad to pause and start videos as a temporary fix in the meantime :)

We hope this helps!

Michael Afanasiev
Michael Afanasiev
Courses Plus Student 15,597 Points

Thank you Kara!

So all my debugging of the weird voice was for nothing! :( Next time I will just contact you to see if you are aware of the issue :P

Francis Isberto
PLUS
Francis Isberto
Courses Plus Student 25,343 Points
Francis Isberto
Francis Isberto
Courses Plus Student 25,343 Points

Videos start working right already. Thank God!

Time to learn and absorb lessons from Treehouse! :)

Jackson Hagin
seal-mask
.a{fill-rule:evenodd;}techdegree seal-36
Jackson Hagin
Full Stack JavaScript Techdegree Graduate 16,638 Points
Jackson Hagin
.a{fill-rule:evenodd;}techdegree seal-36
Jackson Hagin
Full Stack JavaScript Techdegree Graduate 16,638 Points

I'm personally running into a weird issue where is I have a YT video playing in the background, like ambience or something, it'll pause when I pause the treehouse video too?