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General Discussion

Posted by John Faught
John Faught
3,484 Points

Problems watching videos

Hi, I was wondering if anyone was working on the video player, today, almost 10 times my videos just stop and I have to restart them. This gets really frustrating.

3 Answers

Jack Carr
Jack Carr
7,329 Points
Jack Carr
Jack Carr
7,329 Points

If you leave the video for a while, come back to it and try to restart it the video player usually freezes.

I have never had it freeze on me while using it though, that must suck!

What is your internet connection like?

John Faught
John Faught
3,484 Points
John Faught
John Faught
3,484 Points

It's not freezing from poor internet, the video player itself is breaking. It takes the time I have left to the end when I'm not even half way done with it, causing me to restart the whole video.

James Barnett
James Barnett
39,199 Points
James Barnett
James Barnett
39,199 Points

Email the support folks at Treehouse (help@teamtreehouse.com) they have some troubleshooting steps that should help you narrow down the cause of the issue.

Peter Rifkind
PLUS
Peter Rifkind
Courses Plus Student 1,972 Points
Peter Rifkind
Peter Rifkind
Courses Plus Student 1,972 Points

There's also a Flash Player you can use. I ran into the same trouble with the HTML viewer using Chrome in Incognito mode.