Regarding payment issues.

Hello there Akash,

If you email help@teamtreehouse.com, the people there will be able to help you with your query. Maybe your registered card ran out?

Hope you get it sorted :)

just update the same payment details again

Hey Akash,

Jonathan offers sound advice- any kind of account related questions you may have, emailing Support at help@teamtreehouse.com will shed light on it.

i have upgraded the account the details but again got the same warning. and when i contact to teamtree house they give the following reason:-

Hi Akash,

Thank you for reaching out! In reviewing your account, we show that the free trial period ended and we attempted to charge the subscription payment, but that was not able to go through. We did also try charging the payment again today after you updated the billing information, but the authorization was declined again.

For your security, we are not told why a charge is not going through. We may recommend to reach out to your card company to see if they can help clarify. Usually the case is that your bank or card agency is stopping the authorization and a phone call from the card holder to them resolves the issue. Please note that a lot of cards now days have fraud protection enabled on them and it'll sometimes get flagged when a smaller online business such as ours attempts to authorize.

then I made contact to my bank customer service ,they told me that,"sir we are not stopping any authorization, in fact our global card is basically made for international payment."

Now i'm just confused what to do,where to go. I have already started my course and i can't leave to the mid way. so now my questions are:-

1. why the global card is not supporting for the payment procedure at tree house.
2. Does Tree House doesn't allow STATE BANK OF INDIA (SBI) debit or visa card for the international payment at tree house. 3.which bank from india is supported by tree house for successful payment .

please help me.

Hello Akash,

I am new here so I am not sure if you will get my message here...I have exactly the same issue like you described. I received same asnwers as you did. How did you finally solve this payment issue?

Thanks for your help!

Kind regards, Shyar

same issiue here :(