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General Discussion

Jonathon Ouellette
Jonathon Ouellette
744 Points
Posted by Jonathon Ouellette
Jonathon Ouellette
744 Points

SFTP with Cyberduck failing.

Downloaded Cyberduck to use the SFTP for my website, put in all the user information provided by my webhosting site. When I try and connect I keep getting:

Connection Failed

Connection Refused: connect

Any ideas???

3 Answers

Michael Hulet
Michael Hulet
47,912 Points
Michael Hulet
Michael Hulet
47,912 Points

In the drop-down box at the top, make sure you've explicitly selected "SFTP", as "FTP" is the default, and will not work

Jonathon Ouellette
Jonathon Ouellette
744 Points
Jonathon Ouellette
Jonathon Ouellette
744 Points

Same thing happened, couldn't connect.

James Barnett
James Barnett
39,199 Points
James Barnett
James Barnett
39,199 Points

Sounds like a port related issue. You are going to need to contact your web host. Answering these kinds of questions is what you pay them for.

Jonathon Ouellette
Jonathon Ouellette
744 Points
Jonathon Ouellette
Jonathon Ouellette
744 Points

Yeah I finally swallowed my pride and sent them a message lol, I'll let you know what happens!

Jonathon Ouellette
Jonathon Ouellette
744 Points
Jonathon Ouellette
Jonathon Ouellette
744 Points

So the web host got back to me, they tested it and everything works. They said my network may be blocking FTP access, any idea how to change that?

James Barnett
James Barnett
39,199 Points
James Barnett
James Barnett
39,199 Points

I suspect everything always worked on their end. Knowing the correct information and method to configure your FTP client is another matter. More than likely you are just missing a step.

My guess is they may be using a non-standard SFTP port or maybe they use FTPS instead.

Communicating what you've done and figuring out if that's how it's supposed to be can be tricky. I usually recommend live chat and/or screen shots to help the process.