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General Discussion

Posted by Aaron Walton
Aaron Walton
3,557 Points

Stalling videos

Today I have had a lot of trouble with videos stopping on their own. I am unable to get them restarted and only refreshing the page and going back to the spot I left off works. Anyone else having this problem?

Edward Ryan
Edward Ryan
1,905 Points

Totally having the same problem. I just joined yesterday so I'm somewhat relieved to learn this is a new issue.

Ricardo Hill-Henry
Ricardo Hill-Henry
38,443 Points

I've had the same problem over the last month that I've been a member. It tends to happen when I pause a video for longer than 5 minutes or so, and attempt to resume it. The video resumes play for about 45 seconds, then stops; with no buttons in the player available.

3 Answers

Ricardo Hill-Henry
Ricardo Hill-Henry
38,443 Points
Ricardo Hill-Henry
Ricardo Hill-Henry
38,443 Points

Disregard, didn't mean to post as an answer.

Aaron Walton
Aaron Walton
3,557 Points
Aaron Walton
Aaron Walton
3,557 Points

I'd really like to see a response from staff on this as it's becoming really annoying.

James Barnett
James Barnett
39,199 Points

The best way to get a straight answer to your issue is to contact support directly by emailing help@teamtreehouse.com

Aaron Walton
Aaron Walton
3,557 Points

I did. Their response simply told me what I already knew - that I could download the video or use another player. What I would like to see at some point is some acknowledgement that there is a problem and an indication that a fix is being worked on.

Aaron Walton
Aaron Walton
3,557 Points
Aaron Walton
Aaron Walton
3,557 Points

It seems that a change was made and now when a video stalls it automatically restarts and continues. This is an improvement but now when the video is restarted it is playing at the normal speed rather than the accelerated speed I selected.