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General Discussion

Posted by Konrad Pilch
Konrad Pilch
2,435 Points

Support Tools, like if your working as tech support.

Any ideas?

" (c) There are many recent advancements in support technology, you need to research and review one recent advance in support systems technology. Any innovations used must be less than 5 years old."

Michael Afanasiev
Michael Afanasiev
Courses Plus Student 15,597 Points

Hello again Konrad :D

What exactly is the question here?

Konrad Pilch
Konrad Pilch
2,435 Points

HI, its about tools that tech support uses , nd sr im at collegee

2 Answers

Rai Uriarte
Rai Uriarte
5,050 Points
Rai Uriarte
Rai Uriarte
5,050 Points

Hi Konrad,

You want examples of support systems? As Zendesk or Uservoice?.

Konrad Pilch
Konrad Pilch
2,435 Points

Yes, something thats in the past 5 years , and how they can help and all that. I cant find any withing 5 year span time.

Rai Uriarte
Rai Uriarte
5,050 Points
Rai Uriarte
Rai Uriarte
5,050 Points

I think Uservoice can have more than 5 years for sure. I don´t know about Zendesk, probably too. Anyway both of this manage your support efforts from website to social media allowing you to create tickets from messages, this is very different that manage emails coming, Tickets has status depending on the state that you´re with the user. This supports tools gives you a lot of features that make your work much easier, as macros, where you can predefine answers, assign tickets to different support members, track your efforts and so on. You can see all the features on their webpages.

Hope this help.