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General Discussion

Posted by David Reynolds
David Reynolds
468 Points

Workspace won't open

I am new to Treehouse and just started the Web design track. I can't get the workspace to open. When I click the workspace link, it opens in a new window and indicates that it is loading but it never finishes loading. I am using Google Chrome. Any thoughts?

11 Answers

Andrew McCormick
Andrew McCormick
17,730 Points
Andrew McCormick
Andrew McCormick
17,730 Points

David, sorry to hear about the troubles. Couple questions to help troubleshoot:

  • have you been able to use the workspaces in the past and this is a new issue?

  • is this when you click the link on the left hand nav bar or when you click on 'new workspace' on the workspaces page?

  • how long have you given it to load when you say 'never' loads?

  • what OS?

  • what version of chrome?

... (also be sure to contact support at http://teamtreehouse.com/contact . They may be able to assist you faster than here on the forum.

David Reynolds
David Reynolds
468 Points
David Reynolds
David Reynolds
468 Points

Thanks for the quick reply. I sent this issue to support.

  1. This is a new issue: I just started using Treehouse today.
  2. Problem occurs in both places.
  3. About three minutes.
  4. Windows 8.1
  5. Chrome 33.0.1750.154

Thanks!

Andrew McCormick
Andrew McCormick
17,730 Points
Andrew McCormick
Andrew McCormick
17,730 Points

ok. do you have another browser to try. I hate to even say these words, but have you tried in Internet Explorer?

David Reynolds
David Reynolds
468 Points
David Reynolds
David Reynolds
468 Points

Looks like it works in Internet Explorer. Really not a Windows and IE fan but looks like I'll have to use it!

Andrew McCormick
Andrew McCormick
17,730 Points
Andrew McCormick
Andrew McCormick
17,730 Points

Yes. I do hope you're not stuck with IE.

Have you tired clearing your cache, then closing your chrome windows and reopening?

David Reynolds
David Reynolds
468 Points
David Reynolds
David Reynolds
468 Points

Just did. No luck.

Andrew McCormick
Andrew McCormick
17,730 Points
Andrew McCormick
Andrew McCormick
17,730 Points

ok. Next step would be to disable all extensions and see if that works. If so, then start enabling one by one till we see what extension or combination of extensions break it.

David Reynolds
David Reynolds
468 Points
David Reynolds
David Reynolds
468 Points

Okay. Will give it a try.

David Reynolds
David Reynolds
468 Points
David Reynolds
David Reynolds
468 Points

Just did this. Still doesn't work. I am now in touch with support so I guess they can take it from here. Thanks for all your help!

Andrew McCormick
Andrew McCormick
17,730 Points
Andrew McCormick
Andrew McCormick
17,730 Points

Ok. great. They should be able to work it out for you. Sory I couldn't help more. good luck.

Oh yeah,.. and big WELCOME to the treehouse community!

Edgar Noszczynski
Edgar Noszczynski
4,540 Points
Edgar Noszczynski
Edgar Noszczynski
4,540 Points

I lost connection with my workspace after 2h and now I can't connect, time out always.. On Chrome.