- Introduction to Interviewing Users 2:58
- Preparing for Interviews 2:19
- Interview questions 3:26
- Quiz on Interviewing Users 4 questions
- Follow-up questions 1:09
- Activity: Identify Leading Questions 0:14
- Identify Leading Questions Quiz 7 questions
- Leading Questions - Solutions 1:25
- Leading Questions - What Not to Do 1:13
- Assignment: Plan an Interview 0:17
- Do or Don't Do: Interview Questions 5 questions
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Interview questions
3:26We'll go over a list of recommended interview questions.
The following is a list of recommended
interview questions.
0:01
Remember, your goal is to gather stories
about their recent past.
0:04
You're looking for insights into user
needs and pain points.
0:08
Sequence.
0:13
Walk me through your day.
0:15
Let's take yesterday, for example.
0:17
Be ready for interviewees to say something
such as, but today was not a typical day.
0:19
Don't worry about that.
0:24
No day is a typical day.
0:25
Ask them to walk you through yesterday,
anyway.
0:27
Examples, tell me about the notes you took
on a piece of paper yesterday.
0:30
Examples help your interviewee avoid
generalizing or averaging.
0:35
If he or she says something such as
there's a smart way and
0:40
a stupid way to take notes.
0:43
An example for both will clarify things.
0:45
Exhaustive list.
0:49
What are all the situations where you pull
out a piece of paper and
0:50
write something down?
0:54
Are there any others?
0:56
Try to exhaust a comprehensive list from
your interviewees.
0:58
Quantitative/inventory.
1:03
How many times did you take notes
yesterday?
1:05
Quantities do not matter for any
statistical calculations in interviews.
1:07
They do matter to give you an idea of what
your interviewee means.
1:12
For example, if the interviewee says, I
take a lot of notes, you might ask,
1:16
how many times did you take notes
yesterday?
1:21
To understand what the interviewee means
when he or she says a lot.
1:24
Ten times a day might be a lot for one
person or very few to another.
1:29
Suggestive opinion.
1:34
Some people have very negative feelings
about taking notes while driving a car.
1:36
What are your feelings about it?
1:42
This is an excellent example of a question
that asks about the interviewer's opinion.
1:44
Keep in mind opinions are less of interest
to you.
1:49
You ask questions that help you generate
stories about recent behavior.
1:53
This question might generate such a story.
1:58
Activities.
2:01
What do you typically do when you get
ready for a trip?
2:02
Exceptions.
2:07
Can you tell me about a time when you had
a problem taking notes with an app?
2:08
Exceptions can teach you a lot about
frustrations and
2:13
challenges interviewees experience.
2:16
Reenactment.
2:19
Could you please show me how you do that?
2:20
If an interviewee says something such as,
2:23
I always do it with this app on my phone,
ask them to show you.
2:25
Don't settle for
2:30
the story if they can easily demonstrate
what they're talking about.
2:31
In many cases, you will learn that the
story doesn't really match the behavior.
2:36
Failures.
2:41
What would be the worst case scenario?
2:42
Can you tell me about a time when this
didn't work?
2:45
This is an excellent way to attract
stories about pain points,
2:48
frustrations, and challenges.
2:52
Fill in the blank.
2:54
So in that situation, you, and then you
take a long pause.
2:56
The power of silence is unimaginable.
3:01
As humans, we feel silence must be filled
in.
3:04
It's a vacuum.
3:07
So just shut up, trust your question, and
wait for them to answer.
3:08
This is true for every question.
3:13
After you ask it, you will feel a need to
explain what you meant,
3:15
especially if the interviewee is quiet for
a few seconds.
3:19
Hold yourself and just shut up.
3:23