"JavaScript and the DOM (Retiring)" was retired on February 12, 2022. You are now viewing the recommended replacement.

Heads up! To view this whole video, sign in with your Courses account or enroll in your free 7-day trial. Sign In Enroll

Researching User Needs

Well done!

You have completed Researching User Needs!

Sign up for Treehouse Back to Library

Leading Questions - What Not to Do

1:13 with Tomer Sharon

Here's some tips on questions to avoid when creating questions

This video doesn't have any notes.

Related Discussions

Have questions about this video? Start a discussion with the community and Treehouse staff.

Sign up

    Related Discussions

    Have questions about this video? Start a discussion with the community and Treehouse staff.

    Sign up

    The following are things you should definitely avoid during user interviews. 0:00
    They'll confuse your interviewees, mess up your data and 0:05
    result in invalid, unreliable conclusions. 0:08
    Don't intimidate. 0:12
    Standing while your interviewee is sitting is not a good idea. 0:14
    You're intimidating them. 0:17
    Don't ask sensitive, personal question. 0:19
    They make your participants uncomfortable. 0:22
    Don't ask yes, no questions without asking why. 0:25
    Don't ask long questions. 0:28
    By the time you finish, they forget what you asked. 0:30
    Don't use jargon because they don't understand it. 0:33
    Don't talk too much. 0:36
    Don't explain your questions. 0:38
    Don't ignore body language. 0:40
    While they might say one thing, their body language might be saying something else. 0:42
    Don't ask for product feedback. 0:47
    You don't want feedback, you want to observe behavior. 0:50
    Don't ask to predict the future. 0:54
    We talked about that. 0:56
    Don't pitch your product. 0:58
    This is not a sales call. 0:59
    This is an interview. 1:00
    And don't analyze the answers in your mind. 1:02
    You'll have time for that later. 1:05
    That's a lot to remember, but practice makes perfect. 1:08

    You need to sign up for Treehouse in order to download course files.

    Sign up

      You need to sign up for Treehouse in order to set up Workspace

      Sign up