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Important Skills for Professional Success

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Accepting Feedback

3:01 with Dan Gorgone

If you cannot handle critiques every once and a while, working in the tech industry will be tough. However, understanding the feedback you receive and how it can inform improvements and your future work can be very powerful.

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    As a designer or developer, you cannot work in a bubble. 0:00
    Unless you're building stuff for yourself only, other people are going to see, use, 0:04
    and give feedback on the work that you do. 0:09
    If you cannot handle critiques every once in a while, 0:12
    working in the tech industry is gonna be a tough challenge. 0:15
    Then again, understanding the feedback you receive and 0:19
    how it can inform improvements in your future work can be a very powerful thing. 0:22
    The ability to see a different perspective is incredibly valuable. 0:29
    Knowing what others are thinking, whether it's through Google Analytics or 0:34
    surveys or usability testing is incredibly valuable. 0:38
    So don't shortchange the insight that your own team members or 0:40
    clients can give you too. 0:45
    Getting feedback that can improve your work and 0:46
    being open to using it pays for itself every time. 0:50
    If you let people know that you welcome feedback, 0:54
    sometimes you'll get helpful information and other times you won't. 0:56
    While the difference between positive and 1:01
    negative feedback is usually pretty easy to spot, 1:04
    identifying constructive feedback versus criticism can be a little more difficult. 1:06
    Reporting on a broken shopping cart or 1:12
    typo or link that goes nowhere is fairly cut and dry. 1:15
    Other times people will provide feedback that might seem more like opinion than 1:19
    anything helpful. 1:24
    Either way, breaking their feedback down to its core components helps you 1:26
    understand the issues, and if what they found is actually a problem or not. 1:29
    What are the facts that they're reporting? 1:34
    How does it affect the users or the project if at all? 1:37
    And if so, does a potential solution present itself? 1:40
    Consider the feedback, and evaluate its validity and then take action. 1:44
    If things are unclear, circle back to them, ask for clarification. 1:50
    The worst thing you can do is ignore a problem because of bad communication. 1:54
    Make sure you understand the concern because an unresolved problem can turn 1:58
    into many more problems down the road. 2:03
    In the end, be honest and face the feedback that you receive. 2:07
    Just because you designed or coded something doesn't mean that it's perfect. 2:12
    Accept that you will make mistakes along the way and 2:16
    learn to rely on others to help you improve the work you do. 2:19
    We can't be perfect all the time. 2:24
    Whenever the outcome of the feedback is, thank that person that reported it and 2:26
    if necessary, let them know how and when the problem will be resolved. 2:30
    Being open to feedback means a willingness to be flexible, to change, 2:35
    to improve the projects that you work on. 2:40
    It means you're open to communication and you wanna make things better. 2:44
    You cannot ask for a better teammate or colleague than someone that does this. 2:47
    So, be that person, accept help from others. 2:53
    And they will listen to you when you wanna share feedback as well. 2:57

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