Customer Support

Having issues?

Some of the most frequently asked questions from students are listed below with helpful answers from our Support team. If you need help with something not answered below, check out the Treehouse Forum. It's an active, helpful community of fellow Treehouse students.

If you don't find an answer below or on the Treehouse Forum, we'd love the opportunity to help you. You can get in touch with our Support team directly by clicking the button below.

Contact Support
Report a bug

Shoot us an email at help@teamtreehouse.com with a link and a screenshot. If this bug hasn’t been reported before, we’ll award you with a special Exterminator badge as a thank you!

Response times from our Support team are fastest from 9am-6pm ET, Monday thru Thursday. Support requests submitted outside those times may receive delayed responses.

FAQ

Treehouse Accounts

How do I do things such as upgrade, cancel, pause or update my billing information?

You can find these options on your membership page. Please watch this video to see how to navigate to that page as well as listen to an explanation on how cancelling and pausing works.

How can I gift a subscription to someone?

We can invoice you for 3 or more months. Once we've collected payment, we can then create an account on behalf of whomever you wish to gift the account to. Just send us an email with how many months, which plan and the email address for whom you want the account to be created. Please be aware that as soon as we create their account they will automatically get an email from us.

Do you offer a Group Membership at a discounted rate?

We do have a group membership discount of 25% off of your monthly or annual bill but it only is applied when you have a group of 5 or more members. For additional information on this please email us at help@teamtreehouse.com with Group Membership in the subject line.

Do you offer a discounted student plan?

We do! It’s $9 a month and is equivalent to our Basic membership. To join, please email a valid student photo ID or a valid photo ID with your name on it. We also need to see a recent class document, that includes your name, date and school’s name, such as a class schedule, tuition bill or an unofficial transcript.

Do you have a free trial?

We offer everyone a 14 day free trial! You can take advantage of it by visiting our sign-up page!

Learning Content

How do I download videos for offline viewing?

The easiest solution is to download our feed via iTunes. Here’s a video walkthrough on how to accomplish this.

How do I recommend new content/new suggestions?

At this time you can email us at help@teamtreehouse.com with the subject line Content Suggestion. We review all emails and make note each month of what our students are wanting to see. This helps shape what we do in the near future!

What can I do if I’m stuck on a Code Challenge task?

We advise that you first utilize our forum if you’re stuck on a task. Please be sure to include a link to the Code Challenge and confirm which task # you’re stuck on. Also, include a screenshot of your code within the Code Challenge text editor or a code sample in markdown.

Misc

I have a great idea for an application or website, but need help on where to begin. Can you guys help me?

We advise posting personal requests on our forum where our teachers and other students can provide you with some pointers on where to best begin!

I found a bug. Where can I report that?

In the unlikely situation you stumble across a bug, go ahead and shoot us an email at help@teamtreehouse.com with a link and a screenshot. If this bug hasn’t been reported before, we’ll award you with a special Exterminator badge as a thank you!