Welcome to the Treehouse Community

Want to collaborate on code errors? Have bugs you need feedback on? Looking for an extra set of eyes on your latest project? Get support with fellow developers, designers, and programmers of all backgrounds and skill levels here with the Treehouse Community! While you're at it, check out some resources Treehouse students have shared here.

Looking to learn something new?

Treehouse offers a seven day free trial for new students. Get access to thousands of hours of content and join thousands of Treehouse students and alumni in the community today.

Start your free trial

General Discussion

Posted by Nenad Jovic
Nenad Jovic
7,883 Points

I cannot make a payment, and support is not answering.. I really would not like my account to get deleted :/

I'm trying to subscribe and get membership with teamtreehouse, but for some reason it won't bill me, so any solutions? since email support is not answering.

3 Answers

Vittorio Somaschini
Vittorio Somaschini
33,371 Points
Vittorio Somaschini
Vittorio Somaschini
33,371 Points

Don't you worry Nenad,

the account does NOT get deleted as far as I know.

One time this happened to me too as payment method wasn't working. The worst thing that can happen is that the account gets closed while you are able to process the payment (after 2/3 times that treehouse has not been able to process the payment), but you will NOT lose your progress.

Pretty weird that they did not answer you, they are normally very fast.. When have you written to them? Which email address?

Nenad Jovic
Nenad Jovic
7,883 Points
Nenad Jovic
Nenad Jovic
7,883 Points

Hello Vittorio,

I resolved this now, it seems it was problem on my end, with CC, but it's fixed now! Thanks for your responding. :)

Chelsey V
Chelsey V
912 Points
Chelsey V
Chelsey V
912 Points

Hi Nenad Jovic! Thanks for your patience. I'm glad to hear everything has worked out! We're quickest to respond during our normal office hours of 9am-6pm EST Monday-Thursday, so any time you write in outside of those hours, there might be a slight delay. Please feel free to reach back out to us if you run into any more trouble. Have a good one!