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Why can't I connect to wi-fi on my Window 8.1 laptop?
I cannot connect to wi-fi using my brand new HP laptop running Windows 8.1.
I keep getting a message saying "Problem with wireless adapter or access point
Stone Preston42,016 Points
Have you used that router before with other computers? Have you tried turning the router off and on again? Have you tried restarting your PC? have you tried resetting your computers wireless adapter?
steps for resetting your wireless adapter are below:
Open Network and Sharing Center by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering network and sharing in the search box, and then tapping or clicking Network and Sharing Center.
Tap or click Change adapter settings.
Press and hold or right-click the network adapter, and then tap or click Disable. Administrator permission required You might be asked for an admin password or to confirm your choice.
Press and hold or right-click the adapter again, and then tap or click Enable. Administrator permission required You might be asked for an admin password or to confirm your choice.
After you've reset the adapter, try connecting to the network again, or run the Network troubleshooter to verify that your network adapter is now working correctly.
Dustin Matlock33,856 Points
If you could include the laptop and router model numbers that might also help determine if there's a known issue.
HP Pavilion 15-p066us Notebook PC Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter Wireless ADSL Router Model Number; F@ST 1704N
Thanks for your help.
Dustin Matlock33,856 Points
Is your provider Windstream? Here's some resources you can try.
I appreciate your help. The router works fine on all the other computers in the house, except mine is the only Windows 8.1 machine. I have tried turning the router off and on again, restarting my PC, resetting your computers wireless adapter, and tried the Network troubleshooter (which always tells me "Problem with wireless adapter or access point"). I don't know what an Access Point is, by the way.
I tried the steps above and it doesn't work. I really think its the router itself, especially since I've been able to connect to other wireless networks. I will have to call my ISP (Windstream).