Student Success Specialist - UX Design
Remote (Anywhere in the US)
Overview
Treehouse empowers motivated learners to change their lives. We provide real-world technology skills that help students achieve their personal and career goals at their own pace and at an affordable price. We care deeply about our students; we pay attention to their struggles; we help them succeed.
Under general supervision of the Manager of Student Success/Senior Manager, the Student Success Specialist is dedicated to coaching, encouraging, and supporting our students studying UX Design by providing the assistance they need to reach their goals. To be a Student Success Specialist you must understand the technical details of UX Design.
But you're more than a technologist: you work well with people and can explain complex concepts in ways that beginners understand. You empathize and are patient with the struggles of learning a new and complex topic. You'll interact with students on a daily basis by providing written feedback on projects, communicating via online group chat, participating in forum discussions, promoting student interaction and support. Most importantly, you'll help Treehouse change the world, one student at a time.
Responsibilities
Review student project submissions, providing feedback on project quality and grading projects based on a list of project requirements
QA teacher-produced projects, and revise projects based on student feedback and updates from teachers
Engage students in an online community by answering student questions, promoting community, and encouraging student participation.
Monitor quality of peer-reviews, grade disputed reviews and resolve peer review problems
Provide one-on-one student mentorship via online video chat
Work with a team of Student Success Specialists to create a consistent approach to fostering a culture of student success
Work with the Success team to improve program-wide processes
Qualifications
Entry-level developer experience with UX Design preferred
Familiarity with libraries and frameworks like jQuery, Vue.js, Angular and React a plus
Familiarity with Treehouse education strongly preferred
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users
Ability to create a welcoming experience for new students in live-chat environment. Ability to encourage and support students in a live-chat environment as well as through e-mail, and written project reviews
Must demonstrate a passion for learning and technology
Proficient with Google applications such as Google Drive and Google Docs
Comfortable learning line-of-business systems. Knowledgeable of Web-based applications
Process and detail-oriented with strong organizational skills
Exceptional problem-solving skills High level of initiative, able to work independently and as a member of a diverse and distributed team
Capable of managing many tasks or projects and able to shift quickly in a rapidly changing environment
Highly collaborative, able to develop effective relationships across the organization and align projects with the direction of the company/department
Strong listener and an effective coach
One-on-one customer service experience a plus
Benefits
In addition to joining a fun and innovative company and working in a team-centered, flexible workplace, you’ll enjoy the following:
- Healthcare: Full coverage for medical, dental, and vision insurance for you and your family
- PTO: 3+ weeks PTO, federal holidays, and 1 week off in late December
- Retirement: 401(k) contribution match - Dollar-for-dollar up to 6% of your salary
- Continued Learning: $1,500 annual education budget (conferences, books, classes, etc.)
- Friends & Family: Share Treehouse learning with the ones you love ($1,000 annual value)
- Paid parental leave
- Wellness Allowance
About Treehouse
Treehouse brings affordable technology education to people everywhere in order to help them achieve their dreams and change the world. We're on a mission to make technology education affordable and accessible for everyone. Our students learn at their own pace and become job ready within months at a fraction of the cost of traditional college or training.
It is our goal to have a workforce that reflects our student base, which is diverse across all races, genders, sexual orientations, and socio-economic backgrounds. Diversity in our workforce allows us to have the benefit of many perspectives when solving problems, and ultimately helps us provide the best student experience.
Come join us and do the best, most meaningful work of your career.