Apprentice Customer Success Specialist (CSS)

The Treehouse Revenue team is growing and looking to add a new face to our Customer Success squad. If you’re eager to dip your toes into the tech world, passionate about education, and looking to get started in a position that LinkedIn calls one of the Top 10 Most Promising Jobs of 2019, you’ve come to the right place.

The Treehouse apprenticeship is a 3-month, full-time, paid program that is designed to provide apprentices with valuable first-hand experience on our Revenue Team.

A successful apprentice will convert into a salaried employee with full benefits - and best of all, will be working on a vibrant, and exciting team doing work that is important for both customers and the community.

Accepting applications until 1/31/2019

During this 3-months, you’ll be learning the ins and outs of relationship management in the B2B software world. Customer Success combines skills from customer service, sales, account management, and marketing all rolled into one. You’ll be tasked as a trusted advisor for our business customers, ensuring they have a smooth, well-supported (and fun!) experience from purchase to renewal and beyond! This includes knowing our product inside and out and having a strategic mindset in finding ways to grow revenue through expansions.

Here at Treehouse, we care about fostering a collaborative environment between Customer Success and Sales. Those teams will work together to offer you well-rounded guidance into our SaaS business growth strategy. We’re a tight-knit group that work for the benefit of each other. No egos allowed.

This incredible opportunity will also help you grow your personal brand, build valuable communication and outreach skills, as well as giving you the chance to connect with industry leaders and change-makers. They may include a local school teacher passionate about providing tech education to their students, a CTO at a prominent corporation, or a startup founder hoping to become the next Apple, using Treehouse as their main source for tech training. You’ll be interacting with organizations from all over the world; it’s pretty neat!

• Curious and eager to learn about tech/coding as it rapidly changes
• Not shy about advocating for customer needs cross-departmentally
• Proactive when things don’t go your way (it happens) and use it as an opportunity to get better and improve internal systems
• Prepared and tactful in negotiating. A sales mindset comes with Customer Success
• Have an authentic, real voice when communicating. We care equally about educating and delighting our customers
• That being said, strong grammar and verbal communication is a must
• Love digging into a spreadsheet or creating an eye-catching presentation
• High technical aptitude. Experience with Salesforce a plus!

Apprentices are paid $15 an hour with the expectation that after successfully completing the apprenticeship, they will be offered a competitive full-time salary and benefits.

After successfully completing the 3-month apprenticeship, you will be eligible for:

Healthcare: Full coverage for medical, dental, and vision insurance for you and your family

PTO: 3+ weeks PTO, federal holidays, and 1 week off in late December

Retirement: 401(k) contribution match - Dollar-for-dollar up to 6% of your salary

Continued Learning: $1,500 annual education budget (conferences, books, classes, etc.)

Friends & Family: Share Treehouse learning with the ones you love

Paid parental leave

Wellness Allowance

At Treehouse, our mission is to bring affordable technology education to people everywhere in order to help them achieve their dreams and change the world. As an online school that has taught over 850,000 students about programming and design, we partner with companies to help them hit their hiring plans and create more diverse teams.

Diversity is key to our team members and students. Our diverse backgrounds make us better, stronger, and more innovative. We believe in Equity, Diversity, and Inclusion, and we are proud to serve Students of all colors, ages, genders and sexual orientations. Our goal is to have the diversity of our team match the diversity of America.

Come join us and do the best, most meaningful work of your career.