21st Century Skills 101 with Michelle Zohlman26:31 with Michelle Zohlman
Join Michelle Zohlman as she breaks down three components of 21st Century skills: learning skills, literacy skills, and life skills. She covers the importance of networking, continuously updating your resume, and more.
So let's get it kicked off with our first speaker. 0:04 She is a dear colleague of mine. 0:06 She works here at Treehouse as a training program manager. 0:09 In less fancy terms, she's responsible for all things equity, 0:13 diversity, and inclusion, as well as 21st century development work. 0:18 She is an inclusive warrior and inclusion warrior, 0:23 I like the color, and just an overall outstanding person. 0:27 Please welcome, Michelle Zohlman. 0:32 >> Hello, hopefully, y'all can see and hear me. 0:35 I wanna make sure we're doing that. 0:39 All right, how are y'all doing? 0:40 Welcome to day four of the Treehouse Festival. 0:44 I am so excited to be here today to talk to you about 21st century skills. 0:46 We have such a small amount of time, so I'm gonna try to squeeze as much 0:53 information as possible out of these 25 minutes we have together today. 0:57 So to start off, as Toni said, I'm Michelle. 1:02 I'm the training program manager here at Treehouse. 1:07 I'm responsible for equity, diversity, 1:10 and inclusion, as well as 21st century skills education. 1:12 And basically, what that just means is that I get to focus on these areas for 1:16 employees at the company. 1:22 But also, creating content for users like you. 1:24 I, personally, don't like to call myself an expert but 1:27 rather someone that likes to learn on these topics nonstop. 1:30 I think it's a privilege to talk to you about it, and get to do it for a living. 1:34 So with that, my pronouns are she/her. 1:40 That just means that's how I like to be referred to. 1:44 If you're new to pronouns, no worries at all, 1:46 we all are at different starting lines. 1:50 I'm gonna do my shameless plug for a moment, and 1:52 in a few weeks I'll have a video, Intro to Gender and Sexuality, 1:55 coming out that's gonna focus also on pronouns so you can learn about them. 1:59 So be sure to check that out. 2:03 Also, anyone that knows me knows that I am a cat lady. 2:05 So here's me living my best life when my babies aren't going ace. 2:10 Who knows? 2:13 They may make a celebrity appearance today, if we're lucky. 2:16 They love the spotlight. 2:20 Right now, they're swarming me on the back end of this camera. 2:21 So maybe they're a little shy right now. 2:24 With that though, I identify as a white woman. 2:25 And that's important for me doing the launch here, 2:29 because I understand that I have blind spots, and 2:32 privileges that I may overlook when I'm talking about content. 2:35 With that being said, I'm a lifelong learner. 2:38 So please, make use of that chat that you have on your screen or 2:41 the Slack channel to contribute your perspective, your ideas, 2:45 your experiences, so we can all keep learning from one another. 2:49 I'm excited to be chatting with y'all really to be combining this essential 2:52 education with tech because 21st century skills tend to be missing from that. 2:57 And so let's get started to talk about that. 3:02 So what are 21st century skills? 3:08 Let's make sure that we're all on the same page before we jump into some of them. 3:10 21st century skills are also called soft skills or 21st century career skills. 3:15 They're all the same, they all mean the same thing. 3:21 Same but just different words. 3:24 [LAUGH] And these skills are groupings of skills that have been defined as 3:27 important skill sets that employers may look for in positions, or 3:31 skills that they want you to develop over time in your role. 3:36 They're skills that will help you in your career and 3:40 even in your personal life with things, with compromised communication, and so on. 3:42 Keep in mind, though, it doesn't mean you need to know all these skills. 3:47 There are so many, and they can be overwhelming. 3:52 And you don't necessarily have to be an expert in every single one. 3:54 Some of these skills may be more essential at different parts in your career. 3:58 Similar to some of you here, I am a newbie to tech. 4:02 So some of the skills that I've used in previous positions have transferred 4:07 to my current role here at Treehouse, such as public speaking as I'm doing that. 4:11 But I'm working more on the tech side of things since part of my job is 4:16 in the studio and doing some of these Treehouse lives. 4:20 So I'm learning some of those literacy skills of this tech dynamic, and 4:24 bringing in that public speaking in tech. 4:28 So we kinda go through different motions, you may not stick with one skill forever. 4:31 With that, 21st century skills are typically broken into three categories, 4:39 which are your learning skills, your literacy skills, and life skills. 4:43 Your learning skills include subtopics on critical thinking, 4:48 creativity, collaboration, communication. 4:52 And then, you have your literacy skills, which include information, 4:56 media literacy, and technology literacy. 5:00 Having literacy skills include knowing how to use the most up-to-date tools, 5:03 and knowing which tools to use to make the best decisions. 5:08 This can be you going through Treehouse and learning how to code, 5:12 learning how to fix bonds, or build apps. 5:16 And then, we have life skills. 5:18 And that encompasses your leadership, flexibility, taking initiative, and 5:21 social skills in those subgroups. 5:25 As you can see, there are many skills that fall under just these three subcategories, 5:27 and then they can branch out of it. 5:32 And we could talk about these for hours, which we don't have today. 5:34 But I encourage you, if you're interested in learning more beyond what we speak 5:39 about, let's just do some googling, and read the numerous blogs that 5:43 break them down further, and hear those different perspectives on them. 5:47 Now, companies not only want you to have the skills to do your job, but 5:51 they also want you to have 21st century skills developed, and awareness of them. 5:55 It's a way for you to be competitive and successful in your roles. 6:00 And today, I'm gonna talk briefly about some of those learning and life skills. 6:04 Networking is one of those life skills that can help you when you're looking for 6:13 a job, and while you're in the job. 6:17 Networking allows you to make connections with new folks, to maintain connections, 6:18 and gives you the chance to potentially seek out someone who could be a coach or 6:24 mentor for you as you're navigating a new field or reinventing yourself again. 6:28 With that, networking has changed in the industry with technology advancements. 6:33 21st century, right? 6:39 But also now with COVID, it's going to continue to look different for a while. 6:40 But quite honestly, I think it's not ever gonna be the same networking. 6:45 It's gonna start to change a bit, permanently. 6:49 Here's the thing about networking, though. 6:53 We usually think of it as an extrovert's gain. 6:56 It is not. 6:59 As someone that considers themselves an introvert, and trust me, 7:01 I'm pretty damn awkward, say, with networking. 7:05 I can tell you that you can network successfully and be an introvert. 7:08 It all just takes practice, whether we're introverted or extroverted. 7:13 Let's talk about some ways how. 7:17 Making use of that LinkedIn. 7:20 You don't need to be face to face at all, 7:22 which is nice when we're still a bit anxious about that in-person interaction. 7:24 I've reached out to people I've never met in person. 7:29 Just this week, I've connected with some of you, and our speakers, 7:33 that I've never actually met. 7:37 And that's just such a simple and easy way. 7:39 But we can take it a step further. 7:42 The thing is, that a lot of people just hit that request button to connect. 7:44 I'm guilty of it. 7:49 I've done it before when I've been nervous, or not know what else to do. 7:50 But we wanna make use of that space where you can add a note, to write something. 7:54 Almost every time I've written something to someone and added a little note, 7:59 they've responded to me. 8:04 I'll write something to someone who I know is impressive or admire in the field, and 8:05 share how I appreciate what they post maybe on LinkedIn, or 8:10 something that I've seen them speak about, or maybe write a blog on. 8:13 I aim to add a personal element, 8:17 and stick out maybe in a sea of requests that this person may have. 8:19 I've connected with folks who I've seen speak at webinars or 8:26 conferences that we're at now, and past ones. 8:30 And will write to them, thanking them for 8:33 what they did at the conference in sharing their knowledge, and 8:35 maybe something specific I took away that resonated with me. 8:39 By adding that note, it opens the door for you to start a convo with someone, or 8:42 just simply connect and leave a good impression. 8:47 All the while, not having the pressure of being in the moment to respond. 8:50 Because that's when it can get a little nerve wracking, let's be honest. 8:55 Additionally, it makes it personal, while being low-risk networking. 8:58 So that's a simple way to kind of get started and get your feet in the water. 9:02 But also, while we're in quarantine and can't really go out and maybe go to these 9:07 different gatherings and meetups, it's a simple way to start connecting. 9:11 So let's talk some conferences or in some online gatherings. 9:17 With COVID, conferences and 9:20 these online gatherings have been pushed online and tends to be free. 9:22 You gotta take advantage of that. 9:27 There's been conferences that I would have never been able to go to, 9:30 or maybe couldn't afford and be able to go to all five of them in one year. 9:33 And you wanna take advantage of that. 9:37 Even if you're unsure about the content or maybe you think you're not ready for that 9:39 level of content yet, it's still a chance for you to hear and meet some people. 9:43 I've been to a few so far that have offered networking as part of 9:48 the schedule, like we're kind of doing here. 9:51 This is a bit more in-person, which I'll admit isn't nerve wracking. 9:54 I myself the first time I went into my first online conference, and 9:58 had that going on was like, crap, [LAUGH] like that. 10:02 I'm not ready to my camera ready, I'm not ready for it, my goodness. 10:05 But to prepare yourself this is where you can craft your elevator pitch or 10:09 more an introduction. 10:14 And come up with a few comments or 10:16 questions to ask them based on the amount of time that you have to connect. 10:18 I typically do a version of this of what I did when I introduced myself earlier. 10:23 With some trial and errors, 10:29 I've learned to lean into my awkwardness that I naturally have. 10:30 In addition in Sylvania, and so what I like to call my authentic weakness. 10:34 I want to show myself to people not just what I do, but 10:39 who I am beyond my job title, beyond where I work. 10:43 That's what I found has worked for me. 10:47 For example, I'll say, I am Michelle, my pronouns are she her. 10:51 I'm responsible for CDI at my company. 10:55 I'm located in Portland, but 10:59 I've moved around a bit from the northeast to the Rocky Mountains, and now I'm here. 11:00 What about you? 11:05 I use that as a conversation starter because typically, 11:07 it'll go into a chat about travel. 11:10 And it's something in a topic that I know that I'm comfortable talking about. 11:12 So it makes me less nervous and more at ease. 11:18 It is not scientific one bit, but the equation that has worked for me is intro. 11:23 So my introduction was, what I do plus something about me, and 11:28 then I pass it over to them. 11:33 It will take some practice, but 11:35 start playing around with what feels comfortable and authentic for you. 11:37 Don't let those hiccups in networking keep you from practicing. 11:41 I've found what I'm not trying to fit into this box of what society, and 11:44 this idea of what networking is supposed to be. 11:49 When I ignore that, and really just try to do me and show up who I am. 11:52 I've actually made more authentic connections with the right people that 11:57 have lasted than just that standard, like, hi, how are you? 12:01 Here's my business card sort of thing. 12:04 I encourage you to practice this in the networking sessions later on with one 12:07 another when you have those three minutes to practice a little bit of 12:11 an elevator pitch. 12:15 All right, moving on to communication. 12:19 When networking or in your role, 12:23 communication is essential to relationship building and being effective. 12:25 It's one of those learning skills that we wanna practice out a bit. 12:29 The first thing we need to understand is that communication isn't the same across 12:35 all platforms. 12:39 Which seems obvious, but when we put it into action, and 12:40 we're in the motions of life, we tend to overlook that. 12:44 We show differently in those spaces of the various types of communication. 12:48 We may even speak or 12:52 write differently in those areas whether we're aware of that or not. 12:54 I know the way I email is usually a bit more formal than when I'm 12:59 messaging my team on slack. 13:03 With email, you should always be aware of your relationship with the person 13:05 you're emailing with. 13:09 If it's someone you're doing business with, or barely know, you may want 13:10 to try to be a bit more formal in a way that feels comfortable to you. 13:15 With that, I'm not saying you can't bring your personality, but 13:19 maybe they don't know your humor for example. 13:23 You might check your fully on being sarcastic or making a joke. 13:26 If they don't know you, and you put that in writing, 13:29 they may not hear your tone, or your voice as they're reading it. 13:33 Whereas, if I'm emailing someone I've worked with a lot, 13:38 and we've maybe been chatting all day. 13:41 I'll joke to them, hi, so and so, it's me again. 13:43 But because we know each other that lands well, and they're 13:46 maybe not thinking I'm being annoying or saying, why is she saying that. 13:50 Now for video calls, this is where you can be more conversational. 13:54 You're not waiting for someone to reply back. 13:59 If you're comfortable have your screen on, so people can see you. 14:02 It helps getting that face to face interaction of it. 14:06 Being on camera also allows folks to see your reactions. 14:10 So, if I'm smiling, and saying something funny, you'll pick up on those 14:13 cues that I'm joking around where it may not come off and 14:18 that my writing if you don't know my humor. 14:22 Videos also have so many unique features for you to get to know others 14:24 online with breakout rooms, polls, backgrounds, and etc. 14:29 So you can also use those to help keep the conversation going when maybe 14:33 feels a little bit stiff or uncomfortable, it can be a helpful guide. 14:38 With that in mind, take the time you need to not be on camera. 14:43 I will go off camera if I got to take care of something, or 14:47 just need a moment to gather myself. 14:51 Well, I just really can't focus and stare at a screen, 14:53 because we all get screens to take right and being online all day right now. 14:57 These past few months, I previously reported to Ryan, 15:02 our CEO that you may have seen at the Treehouse Festival already, 15:05 when we started working together and had our one on ones on Zoom. 15:09 I make sure we knew each other before making jokes as I tend to be sarcastic, 15:12 and I have some self-deprecating humor. 15:17 And I wanted to be mindful of how my interaction is with Lam, 15:20 as we got to know each other because if I made myself deprecating joke, 15:23 he may have been like, whoa, where did that come from? 15:27 But now as we built that relationship, 15:31 I'll send him those things all the time, but you wanna be mindful of that. 15:33 Now, let's talk about those DMs. 15:38 Usually your job will have some way of communicating instantly, 15:41 whether it's Google, Chat, Slack, or some other platform. 15:46 Of course, each company has their own values and policies around conduct for 15:50 those, but typically this is where you can play a bit more. 15:55 And depending on what I'm sending, I'll add an emojis and gifts 15:59 to accompany that my message to maybe bring some life to that message a bit. 16:04 Overall, you want to spend time to reflect on your communication style. 16:09 This will help you understand how to tweak it with a group of people, 16:14 and how you might need to edit when sending a message. 16:18 This isn't to censor you, but to find the best way to get your point across and 16:21 interact effectively. 16:26 Also, you'll hear me constantly say, do what makes you feel comfortable and 16:28 be as authentic as you can. 16:32 I'm a broken record on that. 16:34 There's a difference between changing your communication styles, so 16:36 you can feel comfortable and effective in the words you're saying versus 16:40 changing communication because you have to in order to be heard 16:44 Let's check some resumes now. 16:55 I've seen some of you asking questions about them. 16:57 And I know we also have a chat going on in the Slack channel. 17:00 So, be sure to join that to get folks feedback. 17:03 But we don't have enough time to necessarily cover all things resumes 17:06 today. 17:11 I want to give some quick tips so that we're able to maybe get you started a bit. 17:11 So when you're searching for a job, 17:18 you need a polished resume to showcase those 21st century skills. 17:20 We know that, as you network and have those strong communication with folks, 17:24 you might hear about those jobs and opportunities. 17:29 Maybe you're actively looking, maybe you're not. 17:32 But, you never know when something might become available that piques your 17:36 interest. 17:41 That is why you should always be updating your resume whether you're searching for 17:42 a job or not. 17:47 And I get it, that can feel tedious. 17:48 I have a job, and now I gotta update my resume too. 17:51 I did my resume, so I could get the job. 17:55 I promise you, it's worth it. 17:58 I promise it's worth taking that extra time even if you're thinking you're going 18:00 to stay in your job for years and years. 18:04 When it comes time for applying for a new role again, you're going to be sitting in 18:06 front of your computer trying to remember all the amazing work you did in that year, 18:10 two, five years, whatever it was in that role that you're getting ready to leave. 18:15 I promise that if you didn't keep it updated, 18:19 you're going to forget some of that work. 18:21 And that has happened to me, I've learned the hard way. 18:23 So, I want to help you not learn the hard way, too. 18:26 So, what you can do is just quickly jot down on your resume, 18:30 what you did or what you've been doing. 18:35 It doesn't have to be perfectly set so you can remember when you come back to it. 18:39 I try to update my resume every few months, I'm guilty, 18:44 sometimes I forget about it. 18:48 But, so next time I do update my resume though, I may just quickly go on, okay, 18:50 what am I've been working on? 18:54 I have my Treehouse video on gender and sexuality, okay, I write gender and 18:56 sexuality video, as part of my list. 19:00 And then, maybe I'll also write presented at Treehouse Festival. 19:03 That's it, just simple into the point, that's not for 19:07 my final resume that's so when I come back to it. 19:11 When I do decide to apply for a job, instead of racking my brain trying 19:14 to remember everything I've done my time at Treehouse, 19:19 I can I will spend my energy in making the description itself stronger. 19:23 Instead of sitting there and getting stressed out about, 19:27 I can't remember what I did, I can focus my energy elsewhere. 19:31 Now, let's talk about what it should look like when you're going back to what you 19:35 jotted down where you need to rewrite some of those descriptions. 19:40 Looking at your description under each position, 19:43 you'll want to remove any job duties as well replace them with accomplishments. 19:47 These are much more powerful. 19:52 Recruiters and hiring managers tend to know what your job 19:54 duties are based on your title a majority of the time. 19:58 So listing them out can be a real waste of real estate. 20:02 You're not adding any value by stating the obvious on your resume. 20:06 We want to show them what you did, we don't want to show them, sorry for that. 20:10 We don't want to show them what you did, but instead, what you do or 20:15 didn't well in that position. 20:20 I've been up saying something about your job title that seems obvious, 20:22 isn't really telling them about you in the 21st century skills you have. 20:27 So let's talk about what that accomplishment is. 20:32 Anytime you made, save, or achieve something, maybe more money was made. 20:36 Or you saved time or effort by creating a new policy, creating a new system. 20:42 Maybe you exceeded a goal that was set for the company or for your team. 20:50 Maybe you created something, you created a new app you created, 20:54 a new group at your company, whatever it is, and so on. 20:59 Grant talked about this a bit yesterday how he showed collaboration, 21:03 time management, and communication through his non tech jobs. 21:07 And that's essentially how you can take those previous roles you 21:11 may have had in not in tech and transfer them. 21:16 To show like, hey, I may not have been in tech but 21:19 all these skills I have can be applied to tech real easily. 21:22 Remember, I said that I didn't come from the tech world, I'm a tech new too. 21:26 So when I came working for Treehouse, I had to really sit down and 21:31 intentionally think about what skills am I bringing from my previous 21:35 jobs that can be applied and showcase that. 21:40 Lastly, I cannot emphasize this enough, 21:43 but I want you to think of your resume as a piece of real estate. 21:45 When you choose to put something on there, think about how valuable it is. 21:48 Listing every single thing you've done in your job may not be a good 21:52 use of that real estate, a page fills up quickly as you make edits. 21:57 Think about if it's something that will sell you or 22:02 if it's something that you can share later on or expand on your LinkedIn profile. 22:05 This is tricky to do ourselves and really does take practice. 22:10 I still have to go back and get in the zone and 22:13 take breaks from looking at my resumes and also getting other folks input. 22:16 There's so much work we can do with resumes, so 22:21 hopefully these tips can get you started. 22:25 So with that, I want y'all to feel free to add me on LinkedIn and 22:30 put that into practice of adding that note with me or other speakers and so on. 22:35 But it's really just getting ourselves comfortable with a new norm. 22:40 I think I have a few minutes so I'm actually gonna take a look at my screen to 22:45 see if there's the questions that the lovely Kaylee is sending me. 22:49 All right, so we have, how do you start the conversation when you're breaking into 22:55 tech was an untraditional background and no degree? 22:59 So, start just talking to people why are you interested in working at that company? 23:02 And share those interests, and saying hey, I'm thinking about getting into this 23:08 field and saw that you've been working in it for so long. 23:13 I think a lot of the times we tend to overthink our interactions of it 23:16 because we want it to be so perfect. 23:21 And I can't stress enough sometimes just being authentic and 23:24 not trying to butter someone off necessarily. 23:27 But to just say like, hey, I'm trying to learn about this and I'm new to it. 23:30 Can I talk with you and share some tips? 23:35 Maybe they don't have time to meet, 23:38 ask if you can just send over some questions and so on. 23:40 And just starting out that conversation with people and just keeping in contact 23:43 with them saying like, hey, I'm trying to make the transition to that. 23:48 Can you give me any advice? 23:53 Would you mind taking a look at my resume and so on? 23:54 And then just by starting to have connections with people on those LinkedIn, 23:58 even if you're maybe you're not talking to them regularly, 24:01 you've not connected with them, and they're probably sharing job postings. 24:04 And when they're sharing those,, you can comment on them, 24:07 you can maybe message them for more questions and so on. 24:10 It's really just getting your foot in the door for those first conversations. 24:13 All right, I'll take one more. 24:18 How do you handle rejections? 24:21 Or have you commonly let the person know that you're no 24:22 longer interested in talking with them further? 24:25 [LAUGH] Well, let me first say, 24:28 I actually didn't get my first job when I applied to Treehouse. 24:30 So, I have experienced rejection firsthand. 24:34 And honestly, I was super bummed clearly cuz I kept trying to work here. 24:38 But with that, with handling rejections, if you still want to work there, 24:43 thank them. 24:47 And ask if you can still stay connected and say, hey, if there's 24:47 anything else that ever pops up, please keep me in mind, I love working. 24:51 I would love to work here. 24:56 Just going through the interview process alone has shown me that I wanna 24:58 work here even more. 25:02 And then also if you don't get it, you can also ask for feedback and 25:04 ask if they can share that. 25:08 To be quite honest, some with HR policies can't always share all those that 25:09 information, but you can always ask for any feedback or to keep you in mind. 25:14 Now, if you are no longer interested in talking with them further, 25:18 you can only say something along the lines of saying, I so appreciate getting to know 25:22 your company or getting to know you, but at this time, I'm not seeing us as a fit. 25:28 And I'm gonna probably focus my efforts a little bit differently, but thank you so 25:33 much for taking the time. 25:38 I wanna make sure that you find the right applicant. 25:39 And that may not just be me at the time and 25:42 I don't want you to spend your efforts on me. 25:44 But it's kind of showing them like, hey, I care about your time as well too. 25:47 In different iterations of that can work. 25:51 So we're out of time here, but I wanna say thank you so much for 25:55 taking the time to chat with me. 25:59 I'm gonna try and pop into the chats later. 26:01 I'll try to answer some things on LinkedIn if I can. 26:03 But also, I wanna just say if you wanna be added to our talent pipeline, start and 26:06 start that networking by emailing us and 26:10 you can be added to our talent pipeline of Treehouse. 26:13 And I'll have one of our colleagues drop down this email in there. 26:16 It's firstname.lastname@example.org. 26:19 And thank you all so much. 26:22 I'll talk to y'all soon. 26:24
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