Customer Success, training budgets, and a brief Japanese Lesson with Matt Krzyzynski8:22 with Craig Dennis
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Reasoning About Online Learning
- Making the Case for Online Learning to Your Boss
- How to Ask Your Boss for a Learning Budget
- Defeat the talent gap: retain employees with technical skills
Hi, and welcome to the Treehouse show. 0:00 The Treehouse show is our weekly conversation with the Treehouse community. 0:02 [SOUND] In this episode, we'll be talking with customer success manager, 0:04 educator, and custom track maker, Matt Krzyzynski. 0:11 Thank you so much for being on the show Matt. 0:16 >> Good to be here sir, thanks for having me. 0:19 >> I would like you to talk a little bit about what it means to be 0:21 a Customer Success Manager here at Treehouse. 0:24 >> Sure, so Treehouse has a couple of different parts of the business. 0:27 As most people know, you can subscribe on individual plans, learn at your own pace. 0:31 But we also have business and organization plans, where you can 0:35 combine folks onto one plan so you can keep track of their learning progress. 0:40 Where I come in is after people purchase a plan, I work with them to 0:44 make sure they're achieving whatever their desired out come is with Treehouse. 0:49 Whether that's building training curriculums or 0:53 giving advice about best practices for implementing Treehouse at their business. 0:56 >> Cool that's awesome. 1:00 That's probably something that maybe students haven't even thought about yet. 1:01 Like I could get my business to pay for this. 1:04 You could get [INAUDIBLE] free right? 1:06 >> For sure. 1:08 So it's actually a very timely question because now we're entering the Fall which 1:09 is when a lot of companies are starting to plan their budget for the next year. 1:13 If you're an individual Treehouse student, you're on your individual plan, 1:17 you should definitely look into these plans. 1:20 Maybe check with your boss to see if you have a learning budget, 1:22 At your company and if it's available we'd love to help to train the employees there. 1:25 >> So let's take that, let's help them out a little bit. 1:30 >> Sure. >> What is something that 1:32 they could say to their boss? 1:35 Why should they pay for this? 1:37 >> Absolutely. 1:38 You're gonna want to come prepared when you ask for a training budget. 1:39 The first thing is inquire to see if it's available. 1:43 And then be prepared to know, I wanna acquire the skill, and be great 1:45 if they paid for it, but what sort of outcome will it lead to at the business? 1:50 So you want to really lay out the x, y, and z's of everything to your boss and 1:55 say, I wanna learn this skill and it will make me be this much more productive. 1:59 And then down the road it will make me accomplish this 2:05 work much more faster just be more efficient in my job. 2:09 So for an individual level from the short term, 2:12 it's really great at training employees on skills in the short term. 2:14 When you think about it in the big picture though, you can really use Treehouse as 2:18 a really internal training tool to really for career paths, and 2:21 all sorts of things, that make the business a lot more efficient. 2:26 And just give them a lot more skills for 2:30 a lots of different teams in the account even if they're not technical. 2:34 >> That's interesting, I guess we do offer stuff that's not for technical. 2:37 Like you don't need to, we can start at the very beginning. 2:42 >> Absolutely, so these days as you know, tech touches everything. 2:45 Before, maybe just developers would need technical training, 2:49 but these days we've been seeing a lot of different teams who are not technical 2:52 using Treehouse just to give them new skills such as maybe marketers or 2:56 designers learning front-end development. 3:02 Cuz at companies, you want your developers to be working on the most critical parts 3:04 of the product maybe the most critical outstanding bugs that are going on. 3:08 So if you can have marketers or 3:12 designers learning from them to build landing pages or to send out HTML emails. 3:15 They can take that workload off of the developers. 3:20 They can do it themselves. 3:22 So there's a lot of different job roles like that, just learning these [INAUDIBLE] 3:23 skills that will actually save the company a lot of time and money. 3:27 >> Wow that's pretty awesome, you work with kind of all of the, 3:31 what sort of organizations are there like, >> Yeah, it's really all over the map so 3:35 our plan start for as little as two or three people. 3:40 If you're just a little tiny you're just getting started, you have only two of you, 3:44 you can still get a business plan. 3:48 So we have people from two people companies to huge 3:49 enterprise companies with thousands of seats. 3:53 >> Wow. >> So there's really no limit to 3:56 the amount that you can purchase and we work with you to provide training plans. 3:58 Implement the structure you need within the plans to make the training 4:03 the most efficient possible. 4:05 >> Okay. >> So 4:07 we've even had some companies which is really cool. 4:08 We've had people who have really be able to start their companies 4:10 because of the technical skills that they learned from Treehouse. 4:14 And now that they've founded their company and they have those tech skills they're 4:18 using Treehouse as their internal learning tool for the employees that they hired. 4:21 >> Those organizations are pretty big, they must get hard to manage right? 4:25 >> Not really within Treehouse. 4:29 We have a bunch of features within the platform that make it really simple. 4:30 First off, you can break up your teams into different groups or departments. 4:34 >> Cool. >> So, even if you are the main 4:39 stakeholder in the plan that are managing things, you can group 4:40 different teams into different departments and make department admins in control of 4:43 those different departments so they can take ownership over their specific teams. 4:48 So it makes easier so the onus is not one person to manage thousands of people. 4:52 >> Okay. >> Yeah for sure. 4:56 So another cool thing that we've done this last year is track assignments. 4:57 Treehouse students know and 5:02 love our pre-built tracks that our teachers like yourself built your Java. 5:03 We have those for tones of topics so now if you're on a business plan or 5:08 organization plan, we can work with you to build customized tracks. 5:12 You can put causes and workshops in the order that you'd like, so 5:16 that's most relevant to your specific teams. 5:20 So you can do that with custom tracks. 5:23 Or the pre-built tracks too. 5:25 You can assign those tracks to people, specific people on your team. 5:26 >> Wow. That's awesome. 5:31 >> Yeah. >> So there's new, 5:32 there's features that I might not have seen as a regular student. 5:33 There's always new [INAUDIBLE]. 5:35 What is the most favorite feature that's out there? 5:37 >> Probably that new track assignment feature. 5:40 Because the assignment is cool because from the individual members point of view, 5:42 you know exactly what your manager wants you to learn. 5:47 Your manager can also set a due date. 5:50 So if you need to upscale that amount of project to learn by a certain date. 5:52 To complete a project, they can do that. 5:56 And also it's really scalable. 5:58 So let's say, for example, 6:00 your company needs a really efficient way to onboard new employees. 6:02 And so you build out a track, you know the courses and workshops that you'd like. 6:07 But you wanna keep reusing it over and over again. 6:10 So one thing you can do is create multiple assignments or 6:13 cohorts within the same track. 6:17 And just keep reusing it over and over again. 6:19 For example, for onboarding, let's say you want to create a summer hire group or 6:21 a fall hire group, you can create those assignments and 6:25 have separate data points within each assignment to keep track of each 6:27 specific cohort that are going through Treehouse. 6:31 >> That's super handy, I thought that, 6:34 that must be hard to manage without something like this. 6:35 I thought so. 6:38 >> For sure. 6:39 >> Yeah man. >> We make it really easy for everybody. 6:39 >> Cool. Matt we've gotten to my 6:41 favorite part of the show. 6:44 >> Yeah. >> Where I get to ask a very 6:45 important question. 6:46 So you send out as a customer success manager, you send out an email, 6:48 where you kinda give everybody information, keep them up to date. 6:54 >> Yeah. >> Those people reading that email, 6:57 what's something that they might not know about you? 6:59 Just from getting that email from you? 7:01 >> So, before I moved to Portland in 2013, I actually lived in Japan for five years. 7:04 >> Really? >> Yes. 7:11 >> Wow, what are you doing there? 7:12 >> I was teaching English to middle school kids and elementary school kids. 7:13 >> That's super fun. 7:17 >> Yep, it was great. 7:18 So that's what got me into education, one of the reasons I want to work here. 7:19 >> That's super cool man. 7:22 So do you speak Japanese still? 7:24 A little of that, I'm a little more rusty now it's been a while since I've been over 7:26 there but I still remember a little bit. 7:28 >> You got some can you teach me some? 7:31 >> Sure. >> I would like let's say good 7:33 bye Treehouse students, lets close the show. 7:36 >> Okay, so I mean the first [FOREIGN] >> [FOREIGN] 7:39 >> [FOREIGN] is good bye and 7:44 then students is [FOREIGN] >> [FOREIGN] 7:46 >> So it would be [FOREIGN]. 7:49 >> [FOREIGN] >> Okay ready? 7:54 >> Let's do it. >> [FOREIGN] 7:57 [SOUND] 8:04 >> If you'd like to bring Treehouse to 8:08 your business, check the links in the teachers' notes. 8:10 I'm sure Matt would love to hear from you. 8:12 Thanks for watching the Treehouse Show. 8:14 And if you'd like to get in touch with this show, 8:15 please reach out to me on Twitter, or hit us up in the community. 8:17 See you next time, [FOREIGN] 8:20
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