Bummer! This is just a preview. You need to be signed in with a Basic account to view the entire video.
Design Thinking Terms and Practices2:32 with Devin O'Bryan
Let’s define a few terms and practices that we’ll be referencing throughout the course. With these, we’ll have a vocabulary to build on to better understand design thinking.
- User – the person(s) who will be engaging with your product
- Empathy – the ability to understand and share the feelings of another
- As-is – the current state of a user’s experience
- To-be – the future state where a design thinking solution has been employed to a user’s pain to improve their experience
- Timebox – The simple act of defining a length of time that a task should take and enforcing those parameters
Frog Design’s process - Collective Action Toolkit
Stanford d.School’s process - Virtual Crash Course in Design Thinking from the Stanford d.School
Before we can really start, we will have to define a few terms and practices.
Likely the word you'll hear most during this course is user.
We're defining that term as anyone that will touch your product or service.
They are the one you're looking to understand.
And this concept of understanding your user is core to design thinking practices.
It's called empathy.
Empathy will play a role throughout this course.
The most profound place for
us to approach with empathy however would be in your user's as-is scenario.
The as-is scenario is what a user is currently experiencing.
The good, the bad, then the ugly.
Once we've begun solving for their pain points in their as-is,
we'll develop a solution that will exist as a to-be.
Which is an empathy based solution that
addresses their greatest experienced pain points.
To make our efforts count, we need to maintain an active approach to
the problem-solving meaning less talking and more doing.
To do this, we tend to use sticky notes to stay nibble and
to keep a conversation to a minimum.
Because stickys can be moved quickly and grouped according to similarity or theme.
Think about it, you can only listen to one person talk at a time, but
several people can communicate simultaneously
if their ideas are all on sticky notes on the walls.
As a result, this method is a huge time saver.
Another time saver is something called timeboxing.
The act of defining a length of time that a task should take and
enforcing those parameters.
Timeboxing is not only a means of timekeeping, but it also aids in breaking
design thinking workshop methods into realistically manageable pieces.
Remember that so much of design thinking is not only centered around your user,
but also moving quickly, and creatively.
Whether you're performing these methods as an individual, or
with a team, or even if you have team members who are remote.
You'll find that getting your ideas into a single place, physical or
virtual, in a low fidelity way,
will help you maintain creative momentum without spending much time or energy.
You need to sign up for Treehouse in order to download course files.Sign up