I found the best way to begin arranging your presentation 0:00 is to open a blank slide deck and fill in the headline for 0:03 each slide with a bullet point from your outline. 0:06 You may wind up needing more than one slide per topic or 0:09 you might combine ideas or you might even remove things later on. 0:12 Your still in the early stages and can always adjust as you go. 0:16 In addition to the headline, 0:20 you can enter a few ideas of what you plan to share in the main body of the slide. 0:22 Keep in mind that each slide should deliver one clear message, and 0:27 contain any supporting evidence needed to drive home your case. 0:31 For example, you may have a chart or a graph with just a few bullet points or 0:35 phrases explaining the data. 0:39 I have created a simple presentation based on the outline 0:41 I put together in the previous video with a few notes. 0:44 Let's take a look at it now. 0:48 A link to the presentation is also available in the teacher's notes. 0:49 I'm using a themed Google slide deck created by one of our designers here 0:54 at Treehouse. 0:57 If you don't have access to branded slides or designer, don't worry. 0:59 Pretty much all programs such as Keynote, PowerPoint and 1:02 Google come with nicely designed themes. 1:06 I wanna keep the message on each slide simple and 1:08 clear by taking a minimalist approach. 1:10 The more words you put on a slide, the more chances you risk that the audience 1:13 will read ahead and stop paying attention to what you are saying. 1:16 It's human nature. 1:19 When we see words on a screen, we wanna read them. 1:21 Keep the focus on you, and the point at hand by minimizing distractions. 1:24 With that in mind, let's start adding content to the slides. 1:28 On slide two, I want to give my audience a brief intro and an agenda. 1:32 So, I made notes to discuss why we're here, and what I'll cover. 1:36 On the completed slide, I turn those two topics into bolded sub-headings. 1:41 Under why we're here, I'm making it clear that we are here to 1:45 review customer satisfaction survey results from Q1. 1:48 Under what we'll cover I've added four short bullet points. 1:52 Trends in our customer satisfaction data, 1:56 meaning I'll show what this course has been over the last year or so. 1:58 Issues affecting our score. 2:02 This is where I'll talk about what the customers identified as being their 2:04 main pain points. 2:07 Suggested improvements, where I'll give my pitch for a new phone system. 2:08 And then time for Q&A at the end. 2:12 You don't wanna get too in depth on this opening slide. 2:15 Just give your audience a little preview of what's to come. 2:18 This slide will also be handy for 2:21 anyone who is reviewing a saved version of your presentation. 2:23 They should quickly understand what this presentation will cover. 2:27 The next slide is where I'll share the customer satisfaction data 2:30 from recent quarters. 2:33 I talked to you earlier about using visuals and few words when possible. 2:35 I think a bar chart here would be a great way to visually show 2:39 what customer satisfaction has been looking like. 2:42 And there we go, on my completed slide I've added a chart, so anyone can quickly 2:45 see that, whoa there is a big problem happening in the most recent quarter. 2:49 Previous customer satisfaction scores have hovered around the 80 to 90% range and 2:54 now they're at 56%. 2:59 I added one quick bit of information in a text box at the bottom of the slide, 3:01 that the score is based on approximately 3,000 customer respondents each quarter. 3:06 I'm adding that for a couple of reasons. 3:11 One is that anyone looking at this slide deck in the future 3:13 may want to know what the sample size was. 3:16 And two, I remember that my audience of executives loves numbers. 3:19 I have anticipated that when they see the low satisfaction score, 3:23 they might ask well, how many customers does this represent? 3:27 This is a great example of tailoring my specific presentation for my audience. 3:30 Let's move onto the next slide. 3:35 This where I plan to share specific information from certain questions and 3:37 comments that highlight why the customers are so dissatisfied. 3:40 Let's assumed that I already analyzed the survey in detail and 3:44 I found excellent scores in all areas except for 3:48 satisfaction regarding wait time when a customer calls. 3:50 If we can improve our scores in that area, 3:54 that should most positively impact our overall customer satisfaction score. 3:57 With that said, I want to quickly and 4:01 visually show just how poorly we scored on that one question. 4:03 This time I've decided to create a pie chart. 4:08 Okay, this chart shows that 75% of the respondents were very dissatisfied 4:11 with how long they had to wait. 4:16 I even decided to make that piece of the pie red, so that it really stands out. 4:18 Anyone looking at this chart can immediately see this big red chunk and 4:22 think wow, that does not look so good. 4:26 Then, over on the right-hand side, I've added some comments that further give some 4:29 color as to why we scored so poorly on this question. 4:33 I don't want my slide to be too wordy, but 4:36 I think just the right amount of comments here will really help. 4:39 And I've used some of the colors from the presentation theme so 4:42 they each stand out a little more on their own. 4:45 Moving on to the next slide. 4:48 Here is where I begin to lay out the main problem. 4:50 I know that our call center has an old, low tech phone system. 4:53 It has a low capacity and I know that we are only going to continue needing more 4:56 and more capacity, since we plan to launch several new products this year. 5:00 Customers will be calling more and more, with each new product release. 5:04 Let's assume that I know that our competitors have wait times of 5:08 five minutes or less in their call centers. 5:11 So I'm going to layout those issues in a clear easy to read way. 5:13 I've created bold subheadings for each of the main points I identified, and 5:17 added just enough information under each to make my point. 5:21 But I'll add more to these points when I'm actually delivering my presentation. 5:25 Remember, I'm trying to keep the slides minimalist. 5:29 For example, the information under the first subheading 5:31 simply says that the phone system was last upgraded 12 years ago. 5:34 When I present, I can speak more to that, and 5:38 say that in the world of technology, 12 years may as well be a million years. 5:40 I think numbers like that will make my audience of data lovers pay 5:45 attention right away. 5:48 I can also, speak more to the capacity points in my slide. 5:49 And talk about our new products we have in the pipeline. 5:52 I know that we have done research in the past to predict the number of calls that 5:55 we will receive every time we release a new product. 5:59 So I'm indicating that I'm not about to pitch a new system 6:01 just because I want something shiny and new. 6:05 Will efficiently serve our customers. 6:08 And I know our executives are passionate about that. 6:10 Finally, when my audience sees the start comparison of our 20 minute wait time to 6:13 our competitors five minute wait times. 6:18 They will start to see that we really need to update our phone system. 6:20 And I haven't even given them our proposal yet. 6:23 I'm just planting the seeds here. 6:26 They see the current state of things and they don't look so rosy. 6:28 To complete the slide, I've added a funny picture. 6:32 I did a Google image search for an old tiny call center. 6:35 Let's assume that I know my audience well enough that I think they have 6:38 a bit sense of humor. 6:41 Obviously, this picture isn't really what our call center looks like but 6:43 I'll think they'll get the point. 6:47 On to the next slide. 6:49 Here we go, the proposal. 6:51 This is where I'll clearly lay out what I'm suggesting, and 6:52 what needs to be considered. 6:55 On the right side, I've entered in the highlights of what I suggest we do. 6:57 I'm proposing that we invest in a specific system called CallDoc. 7:01 I know that there is a $7,000 investment and 7:05 it takes 2 days of downtime to install. 7:08 Now, I can anticipate that the executives will squirm a little 7:10 when they hear that our customers may not be able to call in for 2 whole days. 7:13 So, I'm also putting on the slide that we can install the system over a weekend, 7:17 when call volume is typically lower. 7:21 Finally, I'll include that the CallDoc system actually triples our current call 7:24 capacity. 7:28 I was looking for at least double capacity before, but 7:29 I'm going to mention that CallDoc gives us the ability 7:32 to keep growing our product line beyond our current offerings. 7:35 Our executives are passionate about growing the business sustainably, so 7:38 I'm thinking they will be happy to hear that this system should work well for 7:42 a long time. 7:45 To wrap up this slide I've used a picture that looks like a much more modern 7:47 friendlier call center. 7:51 It's a little tongue and 7:53 cheek since I've just showed them that old tiny call center on the previous slide but 7:54 I want our audience to visualize how much of a difference this new system can make. 7:58 And finally, my last slide is just a place holder for questions and answers. 8:03 I'm not going to add anything to this slide. 8:08 I plan to leave it up when I finish delivering my presentation. 8:11 As my audience asks questions I will likely jump around and 8:14 revisit earlier slides. 8:17 That's it. 8:20 I've achieved my goals of keeping my presentation visually clean and 8:21 appealing, presenting data that I know will be valuable to my audience, and 8:24 anticipating the types of questions they might have. 8:28