Now that we’ve sorted the cards into steps the user should take, let’s arrange that into a User Flow. A User Flow is the path you mark out for your users to take, and you should make it easy for them to discover the next step in the process.
Build Your Own User Flows
If you want to build a User Flows on the computer, my top recommendation is Sketch because it is a popular tool of choice for many people working in User Experience
Sketch is a design toolkit built to help you create your best work — from your earliest ideas, through to final artwork.
I have included a Sketch file in the project downloads for this course.
There are many other options besides Sketch. Here are a couple of alternatives.
Funnelytics is a website that is meant for digital marketing sales funnels, but it has the components needed to make visual user flows quickly...and it’s free!
- LucidChart is $5/month for a basic plan, but it includes a lot of premade shapes and features. It is less visual than Funnelytics, relying on text to convey meaning.
These are just a few options for you. There are many out there, and we recommend you looking for yourself to see what solution best suits your needs.
This article explains user flows clearly, and it also shows other common types of flows you may see. It does a good job comparing and contrasting differences between user flows and the other flows represented
UX Glossary: Task Flows, User Flows, Flowcharts, and some New-ish Stuff, by Naema Baskanderi
Linked earlier course notes, this Optimization Glossary from Optimizely does an excellent job covering what user flows are.
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